5 Current Digital Marketing Trends You Should Know

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We’re only a few months into 2023, and we’ve already seen massive shifts in the tools and trends that are shaping digital marketing. After the launch of ChatGPT and Google’s new AI program, Bard, many business leaders and marketers are wondering if we are on the precipice of a seismic shift in how we work. But artificial intelligence tools from big companies aren’t the only trends that are shaping the digital landscape in 2023. Evolving consumer preferences, influencer marketing, and social media platform updates are also making a difference. 

 

That’s why we asked our digital marketing team to highlight a few of the current digital marketing trends that are shaping our industry today. 

 
1. The impact of AI is just beginning. 

As we mentioned earlier, artificial intelligence tools have been the hottest topic amongst business leaders and marketers. But really, this is just the beginning of the way AI will influence the way we work and interact. For example, Mark Zuckerberg recently announced that Meta is looking to add AI tools to Facebook Messenger, WhatsApp, and Instagram soon. 

 

It will be interesting to see how AI continues to impact our work. Right now, these tools provide ways that marketers can work smarter. But the need for intuition and understanding what your customers think and feel is still a fundamental skill that AI can’t finesse.  

 
2. “Deinfluencing” on TikTok has become the latest influencer trend. 

Influencer marketing has become an increasingly important tactic for businesses in every industry. Platforms like TikTok have provided brands with a way to reach their audience with products or solutions, especially for Millennials and Gen Z customers. Recently, these influencers have taken a different approach by telling their followers which products they shouldn’t buy. This TikTok trend has become a marketing tactic in itself.

 

While you may not use TikTok or influencer marketing as part of your strategy, we believe this trend speaks to the way younger generations value authenticity and honesty as they consider your products and services. 

 
3. Twitter is planning to expand its character limit to 10,000.

The platform that started with short-form content is now getting into the long-form content game for its Twitter Blue subscribers. For Twitter, the vision for long-form content in the app is that creators won’t have to redirect their audiences to other platforms to view their content.

 

We’ll be interested to see if this move enhances the experience for Twitter users or if people decide to abandon the platform and continue to look for short-form social content that’s easy to consume.

 
4. Brands are turning to user-generated content more than ever and encouraging customers to post content about their brand.  

User-generated content continues to be one of the most popular B2B social media trends for 2023. Now, brands are finding creative ways to encourage their customers to post. For example, our team member Katie recently ordered OliPop from the brand’s website. After her order, she received a promotion saying that OliPop will pay customers $1 for every 50 views on their content and potentially even pay customers to create content for the brand.

 
5. Brands are going “unhinged” on social media to stand out.

Let’s face it: standing out on social media has become increasingly difficult. One way brands are trying to rise above the noise is by embracing a social media strategy that subverts their audience’s expectations. Whether it’s a snarky tweet or unusual Instagram images, brands like Duolingo, Parachute, and Sweetgreen are incorporating content that moves away from the highly-curated images and content we’re used to seeing from most brands. 

 

Want to Stay Up-to-Date on all the Latest Trends?

If there’s one lesson we’ve learned in the past three months, it’s that digital marketing seems to be shifting faster than ever. If you’re interested in staying informed about the latest trends (and how they impact your business), our team is here to help. You can sign up for The Core, our monthly newsletter, to get the latest marketing insights and inspiration delivered directly to your inbox.

5 Keys for B2B Content Marketing Strategy that Drives Business

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Content marketing has become a crucial component of nearly every B2B marketer’s strategy. In fact, 91% of B2B marketers say they use content marketing in their overall strategy. The good news is that content marketing has become a proven way to reach ​​customers, earn trust, and impact the bottom line. The challenge for many marketers is identifying the right tactics and channels that work for their business and within their budget. It seems like everyone is competing for attention or popular keywords, and artificial intelligence is changing content creation.

 

In this blog post, we wanted to explore a few best practices we’ve used with clients when it comes to developing a content marketing strategy that directly impacts business development.

 
1. Take time to truly understand your audience. 

The first step in developing an effective content marketing strategy is to understand your target audience. If you want your content to resonate with potential customers, you need to know who they are, their daily pain points and challenges, and what type of content resonates with them. This ensures you develop content that addresses their specific needs and interests rather than guessing if you’re creating valuable content. 

 
2. Make sure your content is aligned with your overall business goals.

What are you hoping to achieve this year? Are you launching a new product or hoping to increase customers in a particular area of business? If so, you should incorporate those goals as you develop your content strategy. One key factor in this approach is giving yourself plenty of runway to educate and inspire your audience to take action. As the old saying goes, the moment you’re tired of talking about it is likely the time your customers are starting to recognize the message. Give your top-of-the-funnel content marketing plenty of time to work before you start expecting results. 

 
3. Be strategic as you diversify your content. 

In addition to creating high-quality content that resonates with your audience, it’s important to diversify the format in which you share it. Today’s digital landscape offers a variety of channels that allow you to get more out of your content marketing. For example, you can turn a white paper into a podcast or webinar. You can break down a blog post into a social infographic. As you explore ways to diversify your content, it’s important to remember what formats your audience prefers. The good news is that diversifying your content allows you to meet the different preferences and consumption habits of your target audience.

 
4. Don’t forget to promote your content.

You could write the most amazing blog post in the world. But it could quickly fall by the wayside without an intentional promotional strategy. B2B marketers must ensure that their content reaches their content audience by promoting it through a variety of channels. This includes strategically thinking about how to promote content on social media, email marketing, paid advertising, and influencer marketing. Promoting your content is essential for amplifying your reach and increasing the ROI of your content marketing efforts. 

 
5. Let data inform your decisions. 

Measuring the effectiveness of your efforts is an essential part of marketing. But often, evaluating content marketing becomes anecdotal and causes you to question how to adapt your strategy. This is why evaluating the data and adopting a more agile approach to content marketing is key. Which content pieces are most popular with your audience? What promotional tactics seemed to be most effective? How can you use these insights to plan your content marketing and areas such as product development or customer solutions? These are all helpful questions that provide valuable insights for your business. 

 

Need Help with Content Marketing?

At Green Apple, we’ve used these principles to help dozens of businesses develop a content marketing strategy that creates a pipeline for business development. ​Our strategic, full-service marketing firm can help you plan and deploy an innovative content marketing approach to court customers and build brand loyalty. Contact Green Apple Strategy today to schedule a consultation. Our team is happy to sit down with you to discuss your marketing goals and how we can help you achieve each one of them.​

The Culture Index: Transforming How Marketing Teams Work Together

Effective marketing requires a combination of strategy, operations, and detailed execution. Because of this, most marketing teams are best equipped when people function in a variety of roles. As Seth Godin puts it, you need a scientist, an engineer, and an operations manager. The challenge, of course, stems from ensuring that your people are in the right role and know how to work together in order to achieve your goals. Workplace culture is created through the everyday interactions and experiences that team members have with each other. 

Green Apple Strategy is a hybrid agency, so the culture we cultivate with our team is incredibly important. We’ve worked hard to build a structure where people are working out of their strengths and communicating effectively to serve our clients. The Culture Index has become one of the most helpful tools for achieving this goal. It’s something we discuss on a regular basis. We’ve also included it as part of our hiring process to ensure we find the right people for each new role. 

In this article, we wanted to provide an overview of The Culture Index and highlight a few specific ways it has transformed the way we work together as a marketing team. 

An Overview of The Culture Index

The Culture Index Survey is an assessment that evaluates how people communicate, solve problems, and use or alter their innate traits to adjust to their work roles. The Culture Index Survey can help you assess:

  • Do you prefer to work alone or collaboratively when solving problems?
  • Are you more likely to follow established processes or think outside the box to create a campaign?
  • Do you work quickly or need time to methodically think through an idea?

The survey allows you to identify patterns for each team member based on these traits. From there, it allows you to analyze the findings in a peer-to-peer format and provides an action plan for how your team can improve processes. The ultimate goal is to transform the way you work and create a more productive and enjoyable environment. 

How The Culture Index Can Transform Your Marketing Team

Here are a few specific ways the Culture Index has transformed the way our team works together: 

1. You can recognize and understand personality differences.

Most communication breakdowns between team members stem from differences in personality, approach, and personal strengths. One of the greatest benefits of the Culture Index is that it helps you recognize how another person operates. This creates greater empathy and understanding among the team rather than staying in a constant loop of miscommunication and frustration.

2. You can maximize your team’s impact by allowing people to capitalize on their strengths.

The Culture Index Survey helps you get a full understanding of employee satisfaction and experience within your company. If a team member is frustrated by their day-to-day experiences, they may not mention that to leadership. The Culture Index is a low-pressure way to shine a light on where your team members fit and what type of role they might enjoy best. As Jim Collins famously explained, it’s important to get the right people on the bus. But getting them in the right seat is another important step to ensuring your employees are more engaged and happy at work.

3. Your team is equipped with resources to resolve conflict.

Any time you work with someone for a period of time, there’s bound to be conflict. It’s important to normalize this reality. When conflicts arise within your marketing team, it’s important to address them promptly. Your team can refer to the Culture Index Survey to better understand the root causes of the conflict and develop targeted strategies for resolving it. 

4. You can enhance strategic planning for your long-term goals.

Every marketing team requires strategic planning. The Culture Index allows you to maximize your planning efforts by allowing people to focus on areas in which they’re naturally gifted. It also allows you to give plenty of time for those who rely on methodical thinking to discover ideas while allowing others to respond in real time. 

We’re incredibly grateful for the way The Culture Index has shaped and supported our team. If you’re looking for insights on how to create a marketing team or are interested in joining our team at Green Apple, we’d love to connect. You can check out our current openings or learn how we can be a marketing partner for your business.

Marketing and Customer Service: Improve Collaboration to Enhance Experiences

Overhead shot of two people working on laptops

Businesses need both marketing and customer service to survive. While each team’s day-to-day activities look very different, both play an important role in engaging clients, increasing new sales opportunities, and generating more profit.

Collaboration between your marketing department and customer service team is critical for creating a more customer-centric culture. But where do you start? In this article, we want to unpack a few helpful principles we’ve learned over the years when it comes to collaborating with our clients’ customer service teams to enhance the experience for their clientele.

3 Reasons to Cultivate Collaboration Between Marketing and Customer Service 

Before we dive into the “how,” here are a few important reasons to break down the silos between your marketing and customer service teams:  

1. It’s more profitable to retain current customers than acquire new ones.

Let’s face it. Attracting new customers is hard. It requires a lot of time, energy, and resources to engage a prospective customer all the way through the sales cycle. In fact, numerous studies have found that it is 6 to 7 times more expensive to acquire new customers than it is to keep a current one. On the other hand, a 10% increase in customer retention levels results in a 30% increase in the value of the company. Because of the role that marketing plays within the organization, it can be a valuable asset when it comes to developing an intentional retention strategy. 

2. Marketing can learn from customer service to develop smarter campaigns. 

Your service team has a front-row seat to understanding how people really feel about your products and services. They know the challenges your customers face every day. They also know how people use your solutions to make their lives better. This information can be an invaluable resource for your marketing team as they develop marketing campaigns that speak directly to the pain points of prospective customers. 

3. You offer the same personal experience and congruent messaging for your customers.

The last thing you want your clients to feel is that you only cared about closing the sale. That’s why retaining business requires as much involvement from marketing as it does from your service team. Today’s consumers expect a consistent journey from the brands they support. In fact, 78% of customers expect consistent interactions with your business from the time they first engage your brand until they become a customer. Combining the efforts of marketing and service not only benefits your customers, it ultimately impacts your bottom line. 

5 Ways Marketing and Customer Service Can Make Each Other Better

If you’re looking to create more collaboration between your marketing and service teams, here are a few best practices to consider: 

1. Ensure your product marketing resonates with new and prospective buyers. 

Creating buyer personas is an important part of building a marketing strategy. If you want your messaging to resonate, it’s important to know what prospective (or current) customers are thinking, feeling, and facing on a daily basis. Because your service team is talking to your customers all the time, they likely know more about them than any other department in your company. Make time for these two teams to work together to create buyer personas. Their collaboration will make sure your marketing materials are targeted and relevant. 

2. Leverage the expertise of your service team in your content creation.

Your customer service team also knows your products and services better than anyone else. They’re often the ones helping clients find ways to solve challenges or provide helpful information. That’s why they make incredible thought leaders within your company. Your marketing team should collaborate with your service team around content ideas to capture helpful best practices and share valuable knowledge about prospective customers. 

3. Collaborate to monitor and respond to customers on social media. 

Social media put the power of brand perception into the hands of your clients and customers. Today, people can leave comments or reviews on social media platforms, Google, or industry-specific message boards. Many times, it’s the marketing team’s responsibility to monitor these channels. But working with the customer service team is key for transforming a negative comment into a more positive experience. 

We all know when a brand’s social media response seems cold and canned. Developing a process for marketing and service to respond collaboratively, even personally reaching out to the customer through their email, can make a tremendous difference when it comes to reputation management.  

4. Capture client success stories and testimonials for marketing collateral. 

While learning from complaints is important, capturing positive feedback can be just as valuable for your marketing efforts. When customer service and marketing work together, it helps the marketing team find testimonies or case study candidates more efficiently. This is particularly helpful if you want to turn customer reviews into a solid content marketing plan for your business. 

5. Create exceptional experiences for clientele with a loyalty program or a “surprise and delight” campaign. 

Your service team spends most of its time “in the weeds,” supporting customers. Finding the time or mental capacity to consider outside-the-box ways to strengthen the bond with clients can be difficult. As a department that’s generally known for being more creative, your marketing team can help enhance your customer experience with surprise and delight efforts. 

Despite having different job responsibilities, marketing and customer teams share common goals of attracting and converting new visitors into customers and providing exceptional service to retain those customers. To learn more about how we can help your internal teams cross-pollinate, reach out to schedule a meeting with us.

Marketing & Operations: 4 Keys to Successful Scalability

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One of today’s business realities is that everything is marketing. Gone are the days when marketing and sales worked in their own silo. The effectiveness of your marketing department impacts other departments. At the same time, other departments have a direct impact on areas of marketing such as brand perception or customer experience.  

Over the years at Green Apple, we’ve found the connection between marketing and operations is one of the most important relationships in a business. On one hand, successful marketing should lead to more customers. More customers will naturally impact operational needs. On the other hand, many operations teams make decisions that directly impact marketing needs. Whether you’re the CEO of a company or a leader of a specific department, it’s essential to ensure both teams work together so that your company can thrive.

4 Keys to Successful Scalability with Marketing & Operations 

Here are a few specific ways marketing and operations can collaborate. That way, marketing is focused on the right areas of growth, and operations have what they need to scale the business:

1. Define your ideal customer. 

Operations are responsible for ensuring your company can fulfill the business it generates. Unfortunately, most marketing departments are only focused on generating leads… not how you’re going to serve them through the sales pipeline.  

When marketing and operations align, marketing understands the company’s capabilities and what it takes to follow through on what’s promised. This can help significantly when it comes to defining your ideal customer for better lead generation results. 

2. Align your technology and tools to optimize your processes. 

Most businesses function on an array of various technology platforms and software tools. In some cases, there might be more than a dozen platforms that support your marketing, sales, and operational efforts. While it’s not essential for there to be a seamless integration between all of your tools, it’s important to make sure the core components of your marketing technology stack are aligned with operational tools. 

When marketing and operations align in their technology strategy, they can run the race faster and farther for successful, scalable marketing.

3. Leverage data from both teams to make more informed decisions.

We have access to more data than ever before. Every marketing campaign provides dozens of analytics that can be measured. At the same time, the operations team has insights that can inform customer needs and marketing investment. But we all know there’s a difference between reporting on analytics and creating a data-driven culture for growing your businesses.

How can marketing and operations make sure they are collecting data in ways that can be used by everyone? Both teams need to agree on key business objectives and define which metrics are most helpful in evaluating success. 

4. Create open lines of communication between both teams

Effective communication breeds collaboration. That’s why consistent and candid conversations between the marketing and operations teams are vital. It’s not enough for marketing and operations to simply meet once a year or only collaborate if there’s a PR crisis. 

Instead, there needs to be a consistent feedback loop between marketing and operations. Operations can provide marketers with insight into what customers value. Marketing can inform operations about what’s being said about your business online. 

Need Help Getting Marketing & Operations on the Same Page?

If there’s one thing we’ve learned over the past decade, it’s that you can’t create your marketing plan in a vacuum. As we work alongside clients to develop a marketing strategy, we’ve found that having operations in the room for important marketing discussions is key to building a plan that supports your entire business. 

A rising tide should lift all boats without causing one to capsize. If you’re struggling to get marketing and operations on the same page, our team can help. Schedule a discovery call to learn more about the specific ways our team can help you design a marketing strategy that supports every area of your business.