As business leaders and marketers, it’s easy to get so focused on our businesses that we forget to step back and see things from a customer’s perspective. We’re wrapped up in questions about operations, market positioning, staffing, and finances. But we often forget to stop and ask, “Do people understand what we do?” As a result, our potential customers walk away confused and unengaged whenever they visit our website or engage with our marketing materials.

If we want to generate leads and expand our business, we must stop confusing our customers and start connecting with them. The first step in marketing a complex product or service is to learn how to simply and effectively explain the products and services we offer. Then we need to clearly communicate how we can help customers experience success. That can be difficult if you work in a complex industry, but it’s not impossible. 

7 Marketing Tips for Explaining a Complex Product or Service

Here are a few marketing tips to help you capture the attention of your audience, make it easy to understand your product or service, and ultimately convert them into a customer: 

1. Define how your product or service helps your audience achieve their goals. 

If you want to help people understand your complex product or service, it’s important they know the answers to a few foundational questions:

  • Who is this product for?
  • What does this product do?
  • Why should customers want to use it?
  • Why do customers need it now?
  • How is this product different from what else is out there?

You’ll know your messaging is working if your buyers can instantly find out the answers to these questions.

2. Try to simplify your buyer’s journey into three or four steps. 

Making it simple for people to understand how they can become a client or customer is one of the easiest ways to gain potential business. That’s why we recommend breaking your buyer’s journey into three to four steps that explains how you can help them get from where they are today to where they want to be. 

3. Ask questions that help you get inside the mind of your audience.

If you want to figure out how to communicate with your audience, it’s important to understand how they think. Taking time to evaluate your product or service with the questions potential customers might be asking can help you create messaging that resonates with them.

4. Get direct feedback from your audience through surveys. 

If you’re not sure what people think about your product or service, ask them! Potential and current customer surveys are one of the most effective ways to truly determine how well people understand your complex product or service. Whether you’re a brand new startup or have been in business for years, surveys provide a simple way to get qualitative and quantitative feedback on your products, services, and messaging. 

5. Leverage storytelling to make facts or processes easier to understand.

People respond to stories. If you’ve struggled to gain traction by explaining your complex product or service with facts and details, consider integrating storytelling into your marketing efforts. This could be done through case studies, explainer videos, or a creative approach to advertising. Telling stories your potential customers want to hear can be an effective way to not only help them understand what you do but inspire them to take action.

6. Rely on data and analytics to help discover what content to create. 

You can discover what messaging resonates with customers by analyzing what type of content they engage with most. Analyze the numbers across all tactics (e.g., email marketing, blogging, website visits, social media, etc.) to discover what is working, what isn’t, and where there are untapped opportunities for making your messaging more effective.

7. Determine what channels might be most helpful in reaching your audience. 

One final tip in communicating more effectively is to consider your audience’s content consumption preferences. For example, 68% of baby boomers prefer traditional content formats such as news articles, research reports, and blogs. Effectively explaining a complex product or service also requires you to communicate with customers in the format they prefer.

If you’ve struggled to gain traction with your messaging, start with these seven strategies. By taking the time to understand your audience and meet them where they are, you’ll make tremendous strides in simplifying your complex product or service in a way that inspires them to take action. 

Ready to develop your marketing strategy but need some guidance along the way? Contact us to learn how Green Apple Strategy can help.