Quality over quantity. It’s a phrase that’s said so often that it sometimes loses its meaning. However, the reason that it’s said so often is that it’s overwhelmingly true. As it does in every area of marketing, quality over quantity applies to social media, too. So, in short, no. Your business should not be on every social media platform. This is always good news to businesses trying to juggle upwards of three platforms at once, seeing lackluster results across the board. The key is to focus on the platforms that give you the most return so that you aren’t wasting precious resources. So, how do you decide which platforms to put your effort towards? We have a few tips to guide you.
How to Identify Which Social Media Platforms to Use
1. Identify where your customers are spending their time.Depending on your product or service, it’s likely that your customers are using one platform more than another. Many marketers find that this could largely depend on the customer’s age. For example, for brands marketing to the younger generations, it’s reported that 73% of Gen Z prefers that brands reach them through Instagram. On the other hand, 78% of Baby Boomers reportedly prefer interacting with the brands they like on Facebook. You may also consider your customers’ interests and professions when identifying which platforms they frequent. Identifying the social platform that will provide you with the most exposure to your audience is the most important part of this tactic and will be a great foundation for building your social strategy. Here are a few simple ways to help point you in the right direction:
- Poll your customers in a review survey to see how they found you.
- Ask customers as you interact with them.
- Review your metrics across the platforms that you’re using.