Mastering the Launch: How to Successfully Market a Complex Product or Service

two people having a meeting

Launching a new product or service can be an exciting endeavor. But what if your offering is complex, technical, or simply difficult to explain? How do you capture the attention of your target audience and convince them that your solution is the answer to their problems?

At Green Apple, we understand the excitement and pressure that comes with a new launch. We’ve learned that a successful launch requires more than just a great product; it demands a strategic approach.

So, how do you create a launch plan that generates buzz and drives real results? Let’s explore some key strategies.

Key Ingredients to a Successful Launch

Here are a few marketing tips to help you capture the attention of your audience, make it easy to understand your product or service, and ultimately convert them into a customer: 

1. Align Your Team for a Strong Start

A successful launch isn’t solely the responsibility of the marketing team. It requires a collaborative effort across departments. By engaging other departments—such as operations, customer service, and sales—you can ensure that everyone is aligned on launch goals, messaging, and support.

This cross-functional alignment is crucial for scalability. If your product launch drives demand, your operations team needs to be prepared to meet it. At the same time, customer service should be ready to answer questions, and sales should feel confident about communicating the product’s value. Involving these teams early creates an environment for early adoption and long-term success.

2. Speak Your Customers’ Language

Clear messaging that resonates with your audience is essential, especially for complex products or services. Customers want to understand how your offering will help them succeed or solve a specific problem. But in industries where products may be highly technical or multi-faceted, creating this clarity is often a challenge.

To overcome this, take the time to view your product from your audience’s perspective. Ask yourself: What questions might potential customers have? How does this product directly benefit them? Crafting messaging that answers these questions builds trust and makes your product feel accessible and valuable, no matter how complex.

3. Find Creative Ways to Test the Waters 

A pre-launch campaign can be an incredibly helpful way to gather marketing insights before you fully commit. Consider a pilot campaign, beta test, or limited rollout that lets you analyze how well your messaging connects with customers. 

This pre-launch phase allows you to gather real-world data on what’s working, what isn’t, and where there are untapped opportunities. Reviewing this data can reveal what resonates most with your audience, allowing you to refine and strengthen your messaging before the official launch.

4. Bring Your Product or Service to Life with Stories

Stories are powerful tools for communicating complex ideas. Facts, features, and technical details are important, but they often don’t grab attention the way a relatable story can. If you’ve struggled to explain your product or service’s value with straightforward explanations, consider integrating storytelling into your marketing.

Whether it’s a customer success story, a behind-the-scenes look at the development process, or a thought-provoking blog post, storytelling can help you connect with your audience on an emotional level.

Are You Launch-Ready? A Quick Checklist

Before diving into your full-scale launch, it’s worth assessing if your marketing efforts are truly ready to support it. Here are some questions to help you evaluate your marketing strategy:

  • Is Our Messaging Clear and Customer-Focused? Does your messaging clearly convey the benefits of your product in terms that resonate with your audience?
  • Are All Relevant Teams Aligned and Prepared? Are operations, sales, and customer service teams aligned with your launch strategy and equipped to support customers?
  • Have We Tested Our Messaging? Have you run a pre-launch campaign or gathered feedback to validate your approach?
  • Do We Have a Story that Brings Our Product to Life? Can you communicate your product’s value through a compelling story that captures attention?
  • Is Our Customer Journey Mapped Out? Have you planned for every stage of the customer experience, from initial awareness to post-purchase support?

Answering these questions honestly can reveal gaps or areas for improvement in your launch plan. It also gives your team the chance to refine tactics, ensuring your launch makes the best possible impression.

From Planning to Success: Ensuring a Powerful Launch

Launching a new product or service is an exciting opportunity, but it also requires careful planning and execution. By following these strategies and asking yourself the right questions, you can increase your chances of a successful launch.

If you’re preparing for a product launch and want expert guidance, reach out to Green Apple Strategy. We’d love to discuss how our strategic planning services can support your next launch and help you drive results.

5 Ways to Repurpose Your Outdated Content

Let’s face it. You put a lot of time, energy, and effort into creating content for your audience. As time goes on, it can be deflating and frustrating to see the shelf-life of your content become outdated. But that doesn’t always have to be the case. Finding ways to repurpose your outdated content is a great way to get the most out of your content marketing and be more agile in your marketing efforts.  

Why Repurpose Your Outdated Content?

Here are a couple of specific reasons we love helping our clients find ways to repurpose content:

1. Repurposing content enables you to maximize the investment you’ve already made. 

Rather than crafting every single piece of content from scratch, repurposing outdated content enables to you tweak what you’ve already created. This saves time, energy, and money. In most cases, you don’t have to do a complete overhaul, (although that’s also an option). Repurposing content enables you to take what’s already there and make sure it appeals to today’s audience. 

2. Repurposing allows you to maximize your best content for new audiences. 

Repurposing content can help you take your great, old content and give it a breath of fresh air (and some much-needed visibility). It’s also worth considering updating calls-to-action to articles that are still generating traffic to help you increase lead generation potential.

5 Ways to Repurpose Your Outdated Content

There are several approaches you can take to repurposing content. Here are a few tactics we’ve found to be most valuable. 

1. Conduct an SEO Audit to Determine Which Content to Update

The first step in repurposing outdated content is to identify which blogs or resources are the most beneficial to refresh. This is where a content audit can help. An SEO content audit is a process of assessing existing content on your website to determine how you can get more and better quality organic traffic to each blog post or resource.

2. Add New Ideas or Project Examples to Your Content

One simple way to make outdated content more relevant is by updating it with new insights or portfolio examples. More than likely, the majority of your content is evergreen. Why throw out the whole post when only 20% is outdated? Updating your content could be as simple as adding a few recent statistics or highlighting a new “tip or trick” based on the latest industry insights. 

3. Turn Content into Infographics, Videos, or Podcasts

Transforming written blog posts into videos or podcasts is a great way to extend the shelf-life of your outdated content. These are also helpful ways to repurpose content for different audiences. Some people prefer visual infographics over text statistics. Others choose podcasts over ebooks. Reformatting your content for different mediums means appealing to more audiences and extending your reach.

4. Utilize Content in Email Series

If you’ve written a few blog posts on the same topic, consider repurposing them into a newsletter series or email course. An effective marketing E-newsletter can showcase your best blog posts and resources. You can send this on a monthly basis or create custom email journeys for different personas as they’re added to your email list. 

5. Add Guest Posts or Third-Party Articles to Your Site

If you’ve already been guest blogging as part of your digital PR campaign, why not maximize that content by adding it to your site? All you need to do is to ask the owners of the sites if they’re comfortable with you republishing the content on your own blog. This also provides them with added exposure to the post if you include a link back to it saying where it was originally published.

When it comes to maximizing your content marketing effort, find ways to work smarter, not harder. These tips will help you develop a strategy to repurpose outdated content and reach more people. Any effort will be worth it as it gives you a chance to help others, build your audience and grow your business. For more help in optimizing your content efforts, reach out to us to schedule a strategy session.

Surprise and Delight: Tips and Ideas to Show Appreciation and Enhance Customer Satisfaction

Sqaurespace employee having coffee with a coworker

Marketing plays an important role in every part of a buyer’s journey. From creating a memorable first impression to finding ways to turn customers into raving fans, it’s important to know how to create experiences that enhance customer satisfaction. 

The concept of “surprise and delight” is one of our favorite tools in our marketing tool belt. In essence, surprise and delight is a strategy to reward customers when they’re not expecting it. These customer experience tactics have proven to trigger positive feelings, create a deeper sense of brand loyalty, increase referrals, and multiply revenue. These moments work as a brand differentiator, and they can also be a highly effective strategy for fostering long-term customer loyalty. 

Some of our favorite marketing campaigns over the years have included helping our clients find ways to “surprise and delight” their customers. It’s always fun to show appreciation and bring joy to someone’s day. We’ve also learned a thing or two about how to enhance customer satisfaction using this technique. Here’s what we’ve learned: 

3 Tips for Incorporating “Surprise and Delight” Into Your Marketing

As you look for ways to surprise and delight your customers, here are three best practices to consider: 

1. Make it Personal 

The best surprise and delight campaigns are personal. Giving a gift or reward to a customer can inspire strong brand loyalty. If you have a small number of clients, consider how to make each gift or reward as personal as possible. Companies with a large number of customers can still find ways to have a personal touch. Customer segmentation is an effective tactic to incorporate personalization into your surprise and delight campaigns so that particular types of rewards target the customers who will appreciate them the most.

2. Make it Genuine

Today’s customers know the difference between a gift and a marketing tactic. For example, some companies create “surprise and delight” campaigns based on coupons or discounts. Other companies use location-based services to reach customers on mobile devices and offer discount coupons when they’re near a particular physical location. But these are classic sales promotions, rather than surprise and delight campaigns.

The best surprise and delight campaigns show customers you genuinely care about them. It could be bringing unexpected gifts or simply creating special moments in the purchasing process for consumers. Even website design can include moments of surprise and delight. For instance, an unexpected 404 error page can bring levity and playfulness to website navigation. The more small moments of joy you can include in the customer journey, the more likely customers are to retain positive feelings about your brand. 

3. Make it Simple 

One obstacle that keeps businesses from investing in surprise and delight is a fear of the unknown. Established brands may have trouble finding places in their customer experience for a breath of fresh air, a moment of joy, or a truly human connection. Our advice to these brands is to start small and go from there. Don’t overthink it. Maybe your sales presentation could incorporate a meme or pop culture reference. Your merchandise or packaging could include a character, pun, story, quote, or tasteful joke. With attention to detail and an understanding of your customer base, you can find places to spread joy and build brand integrity. 

3 Ideas to Enhance Customer Satisfaction with Surprise and Delight

As you consider how to incorporate surprise and delight into your marketing efforts, here are three specific scenarios you can create campaigns:

1. Send Client or Customer Appreciation Gifts 

According to data from Merkle HelloWorld Loyalty Report, the best ways to engage consumers is through surprise offers or gifts for being a customer. Many companies send gifts during the holiday season. But sending gifts randomly throughout the year is a great way to create a more memorable experience. In today’s digitally connected world, virtual client appreciation gifts are also valuable tools to enhance customer satisfaction. 

2. Incorporate Surprise and Delight into Client Onboarding 

The onboarding process is important for establishing the foundation of the relationship with your clients and customers. While creating a seamless onboarding experience and setting expectations are important for creating an outstanding onboarding experience, why not find a way to surprise and delight them from the very beginning? 

3. Celebrate Your Customers’ Personal Wins

One way to show customers you care about more than just their business is to celebrate their personal victories and successes. This is where social media channels can help you stay connected with customers. As you get to know them, find ways to show you have a genuine interest in them as humans. It could be sending a personal birthday card, congratulating them on an educational milestone, or sending a meal or gift card for their newborn. 

The best way to enhance customer satisfaction is to make them feel like you’re going above and beyond for them. Surprise and delight customers by doing something unexpected to show appreciation and let them know how much you value knowing them.

How to Leverage Employee Advocacy to Boost Your Marketing Strategy

three young colleagues laughing at a wooden picnic table with their laptops placed in front of each of them


Motivated and engaged employees are your most valuable asset. Not only because they are the ones who make your business run day-in and day-out, but they are also the ones with the most passion and interest in your brand. This is one reason why many businesses have started creating a dedicated employee advocacy program within their organization.

According to recent research, 31% of fast-growing companies have set up an employee advocacy program. These businesses recognize that employee advocacy encourages their workforce to expand their role from “employee” to “brand ambassador.” And, this type of approach can create tremendous dividends for the overall health and success of your company. 

How to Leverage Employee Advocacy to Boost Your Marketing Strategy

Whether you’re trying to create a full-blown program or your looking for simple ways to encourage employees to promote your brand, here are a few tactics you can use to boost your marketing strategy with employee advocacy:

    • Extend your brand’s organic reach and visibility. More than likely, there are individual employees in your company who naturally understand how to effectively use social media. Harnessing their influence is a great way to expand the organic reach and visibility of your brand. This might include creating a social media task force or allowing employee influencers to coach others in your company on how to use social media for business.
    • Equip your employees to be an extension of your business development team. In today’s world, every employee is a representative of your brand, so essentially, everyone in your company has a marketing role. Making sure everyone in your company knows how to answer questions typically directed to marketing is a simple and easy way to integrate the mentality that everyone has a role in marketing across your organization.
    • Empower your employees by creating content they want to share. There are a lot of things marketing can do to enhance company culture. One simple way is to focus on creating assets, resources, and newsworthy content that your employees want to share. Rather than forcing employees to promote your content on social media, what would it look like to create content they can’t wait to share with their networks? 
    • Mobilize your influencers. In today’s digital world, your brand’s social media isn’t a job for one person. The key is to create a system that leverages the collective effort of various people, even though social media might not be in their job descriptions. While you might have one person who owns the responsibility of improving your brand’s social media presence, making sure he or she isn’t doing it alone is critical to success.

Employee advocacy is a simple initiative to integrate into your marketing strategy that enhances brand image, brand awareness, and engagement. Employees might be your most effective brand ambassadors because they generate engagement and interact with industry experts and clients.

Frustrated by the Fact that Marketing Is Constantly Evolving?

walkway in a black space with white light beams on sides


When it comes to marketing, the only constant is that it’s an industry that’s always changing. Think about it. Less than a decade ago, businesses were thriving because they were posting on Twitter, getting tons of comments on every blog post, and sending a monthly e-newsletter. Today, those tactics aren’t producing nearly as much engagement. 

As the owner of a marketing agency, I understand why it’s easy to get frustrated by the constantly-evolving nature of marketing. I’ve had dozens of discussions with small business owners over the past seven years who tell me their marketing isn’t working. They express that finding a marketing tactic that works and provides the reach or scalability needed to drive results seems impossible. For small businesses with limited resources and budgets, this can be maddening. For everyone else, it makes business development hard to sustain for an extended amount of time.

4 Principles to Remember as Marketing Continually Evolves

Here are some encouraging reminders I share with business leaders or marketing managers who are frustrated by the fact that nothing seems to be working like it once did: 

  1. Embrace the fact that marketing always changes. The reason marketing seems to be evolving so quickly is because customer behaviors are rapidly changing. Today’s customers have an incredibly finite amount of time and attention to give to something. Rather than getting frustrated by this fact, embrace it. Recognizing we only have a few seconds to capture our audience’s attention opens up creativity to solve this new challenge.
  2. Stop looking for the silver bullet. There isn’t a single marketing tactic that is guaranteed to work without fail for the next five years. Just because your competition is trying something doesn’t mean it’ll work for you. Instead, focus on what your customers want. Your customers need solutions to their problems, not more information about your brand.  
  3. Focus on strategy, not tactics. Wondering why your marketing efforts aren’t working like they used to? When most businesses say their marketing strategy isn’t working, what they typically mean is that the tactics aren’t effective. Rather than focusing on tactics, it’s important to recognize the underlying strategies the tactics are built upon—and hold onto those rather than the tactics themselves. 
  4. When all else fails…be human. Certain marketing principles are timeless. Remembering to be human is one of them. What works today—something that has always worked—is grassroots, person-to-person, authentic, transparent actions. Creating personal and meaningful connections with potential customers will always work when it comes to growing your business.

The world of marketing is undergoing a profound evolution. Things that worked yesterday won’t work as well today. But, that’s a good thing because we know there will always be new tactics and strategies we can deploy to appeal to basic human emotions of potential customers.

How Marketing Can Create Company-Wide Collaboration

a round wood table in a warm lit room with three men gathered sitting with white papers scattered
Creating a culture of teamwork and collaboration is one of the most important things you can do for your business. Here are a few reasons why…
  • 75% of employers rate teamwork and collaboration as “very important.” (Source)
  • 86% of employees and executives cite lack of collaboration or ineffective communication for workplace failure. (Source)
  • Collaborative teams are 5x higher-performing because they feel motivated towards a common goal. (Source)
And, while every leader agrees that collaboration is important—creating a culture of teamwork has gotten increasingly difficult in a world where employees can work from anywhere and open offices don’t seem to be working. How Marketing Can Create Collaboration Across Your Company Creating a collaborative team environment is no simple feat, but it’s possible. Here are a few ways in which marketing can play a unique role in supporting this effort:
  1. Constantly remind employees of your mission and vision.
Your mission and vision statements won’t sink in if you promote them once or leave them on your website for others to read. Employees need to be constantly reminded about why they show up to work every day in order to increase teamwork and collaboration. Marketing can support this by looking for creative and engaging ways to keep your mission and vision top of mind for employees.
  1. Encourage creative problem solving and brainstorming.
Collaboration and teamwork works best in environments where creative brainstorming is a regular part of the business. Because of where they sit in the organization, marketing can lead out in this by pulling together leaders from different areas of the company to address issues your company is facing.
  1. Share knowledge, insights, and resources across your organization.
Does your account services team know everything that’s happening in marketing? Does your sales team know all the impressive results you’re getting for clients? Marketing can help bridge the gap by collecting all this information and dissemination throughout your organization.
  1. Celebrate the impact your company is making.
When morale is low, productivity suffers and collaboration decreases. Marketing can play a role in improving morale by regularly celebrating the growth and success your company is experiencing. Celebrating the exciting things that are happening across your business on a regular basis is a great way to create a culture where people are on board and excited about the things that are happening. Whether you’re a large corporation or a small startup—these are a few simple ways your marketing team can play a role in creating a more collaborative culture. Collaborative companies are more productive companies. Leaders who know this invest time and resources in creating environments that are conducive to teamwork.

3 Ways to Improve Sales & Marketing Alignment

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Getting sales and marketing on the same page isn’t easy. It takes buy-in from both teams and a lot of work to get marketing and development leaders on the same page. It requires investment and direction from senior leadership.  

But, what happens after you’ve laid the initial groundwork to create that alignment? How do ensure that all the hard work you’ve done until this point isn’t completely abandoned a year from now?

How to Continually Improve Sales & Marketing Alignment

When it comes to maintaining sales and marketing alignment, the biggest factor is communication. Both teams must make sure they are communicating with and enabling the other to do their jobs.

What does this look like in real time? Here are a few tips:

  • Understand the communication preferences of the other person. This sounds really simple, but it’s one of the most important keys for effective communication. If marketing is going to equip sales with real-time updates of who is on your website, make sure the information is presented in ways that are easy to understand and act upon. If you’re going to share time-sensitive information with your sales team, make sure it’s through a channel they check frequently.
  • Have a one-stop shop for all marketing information and sales tools. Creating a single document or microsite that your sales team can use to access sales tools and stay informed about marketing campaigns is another key. You want to make sure you showcase the information in places where sales can easily access it in their cars before a meeting.
  • Determine the right cadence for regular updates. How often should your sales teams be informed with marketing insights? How often should sales teams download what they’re learning to marketing teams? Finding the right cadence to address these questions is important. It could be a weekly stand-up meeting or bi-weekly email that prioritizes what campaigns sales should focus on.

Alignment between sales and marketing is like a road trip caravan. Both teams should stay in their individual cars but constantly stay connected about the directions they’re heading. The two-way communication between marketing and sales teams ensures you’re doing everything that you can to make sure both teams reach the intended destination.