5 Ways to Repurpose Your Outdated Content

Let’s face it. You put a lot of time, energy, and effort into creating content for your audience. As time goes on, it can be deflating and frustrating to see the shelf-life of your content become outdated. But that doesn’t always have to be the case. Finding ways to repurpose your outdated content is a great way to get the most out of your content marketing and be more agile in your marketing efforts.  

Why Repurpose Your Outdated Content?

Here are a couple of specific reasons we love helping our clients find ways to repurpose content:

1. Repurposing content enables you to maximize the investment you’ve already made. 

Rather than crafting every single piece of content from scratch, repurposing outdated content enables to you tweak what you’ve already created. This saves time, energy, and money. In most cases, you don’t have to do a complete overhaul, (although that’s also an option). Repurposing content enables you to take what’s already there and make sure it appeals to today’s audience. 

2. Repurposing allows you to maximize your best content for new audiences. 

Repurposing content can help you take your great, old content and give it a breath of fresh air (and some much-needed visibility). It’s also worth considering updating calls-to-action to articles that are still generating traffic to help you increase lead generation potential.

5 Ways to Repurpose Your Outdated Content

There are several approaches you can take to repurposing content. Here are a few tactics we’ve found to be most valuable. 

1. Conduct an SEO Audit to Determine Which Content to Update

The first step in repurposing outdated content is to identify which blogs or resources are the most beneficial to refresh. This is where a content audit can help. An SEO content audit is a process of assessing existing content on your website to determine how you can get more and better quality organic traffic to each blog post or resource.

2. Add New Ideas or Project Examples to Your Content

One simple way to make outdated content more relevant is by updating it with new insights or portfolio examples. More than likely, the majority of your content is evergreen. Why throw out the whole post when only 20% is outdated? Updating your content could be as simple as adding a few recent statistics or highlighting a new “tip or trick” based on the latest industry insights. 

3. Turn Content into Infographics, Videos, or Podcasts

Transforming written blog posts into videos or podcasts is a great way to extend the shelf-life of your outdated content. These are also helpful ways to repurpose content for different audiences. Some people prefer visual infographics over text statistics. Others choose podcasts over ebooks. Reformatting your content for different mediums means appealing to more audiences and extending your reach.

4. Utilize Content in Email Series

If you’ve written a few blog posts on the same topic, consider repurposing them into a newsletter series or email course. An effective marketing E-newsletter can showcase your best blog posts and resources. You can send this on a monthly basis or create custom email journeys for different personas as they’re added to your email list. 

5. Add Guest Posts or Third-Party Articles to Your Site

If you’ve already been guest blogging as part of your digital PR campaign, why not maximize that content by adding it to your site? All you need to do is to ask the owners of the sites if they’re comfortable with you republishing the content on your own blog. This also provides them with added exposure to the post if you include a link back to it saying where it was originally published.

When it comes to maximizing your content marketing effort, find ways to work smarter, not harder. These tips will help you develop a strategy to repurpose outdated content and reach more people. Any effort will be worth it as it gives you a chance to help others, build your audience and grow your business. For more help in optimizing your content efforts, reach out to us to schedule a strategy session.

Surprise and Delight: Tips and Ideas to Show Appreciation and Enhance Customer Satisfaction

Sqaurespace employee having coffee with a coworker

Marketing plays an important role in every part of a buyer’s journey. From creating a memorable first impression to finding ways to turn customers into raving fans, it’s important to know how to create experiences that enhance customer satisfaction. 

The concept of “surprise and delight” is one of our favorite tools in our marketing tool belt. In essence, surprise and delight is a strategy to reward customers when they’re not expecting it. These customer experience tactics have proven to trigger positive feelings, create a deeper sense of brand loyalty, increase referrals, and multiply revenue. These moments work as a brand differentiator, and they can also be a highly effective strategy for fostering long-term customer loyalty. 

Some of our favorite marketing campaigns over the years have included helping our clients find ways to “surprise and delight” their customers. It’s always fun to show appreciation and bring joy to someone’s day. We’ve also learned a thing or two about how to enhance customer satisfaction using this technique. Here’s what we’ve learned: 

3 Tips for Incorporating “Surprise and Delight” Into Your Marketing

As you look for ways to surprise and delight your customers, here are three best practices to consider: 

1. Make it Personal 

The best surprise and delight campaigns are personal. Giving a gift or reward to a customer can inspire strong brand loyalty. If you have a small number of clients, consider how to make each gift or reward as personal as possible. Companies with a large number of customers can still find ways to have a personal touch. Customer segmentation is an effective tactic to incorporate personalization into your surprise and delight campaigns so that particular types of rewards target the customers who will appreciate them the most.

2. Make it Genuine

Today’s customers know the difference between a gift and a marketing tactic. For example, some companies create “surprise and delight” campaigns based on coupons or discounts. Other companies use location-based services to reach customers on mobile devices and offer discount coupons when they’re near a particular physical location. But these are classic sales promotions, rather than surprise and delight campaigns.

The best surprise and delight campaigns show customers you genuinely care about them. It could be bringing unexpected gifts or simply creating special moments in the purchasing process for consumers. Even website design can include moments of surprise and delight. For instance, an unexpected 404 error page can bring levity and playfulness to website navigation. The more small moments of joy you can include in the customer journey, the more likely customers are to retain positive feelings about your brand. 

3. Make it Simple 

One obstacle that keeps businesses from investing in surprise and delight is a fear of the unknown. Established brands may have trouble finding places in their customer experience for a breath of fresh air, a moment of joy, or a truly human connection. Our advice to these brands is to start small and go from there. Don’t overthink it. Maybe your sales presentation could incorporate a meme or pop culture reference. Your merchandise or packaging could include a character, pun, story, quote, or tasteful joke. With attention to detail and an understanding of your customer base, you can find places to spread joy and build brand integrity. 

3 Ideas to Enhance Customer Satisfaction with Surprise and Delight

As you consider how to incorporate surprise and delight into your marketing efforts, here are three specific scenarios you can create campaigns:

1. Send Client or Customer Appreciation Gifts 

According to data from Merkle HelloWorld Loyalty Report, the best ways to engage consumers is through surprise offers or gifts for being a customer. Many companies send gifts during the holiday season. But sending gifts randomly throughout the year is a great way to create a more memorable experience. In today’s digitally connected world, virtual client appreciation gifts are also valuable tools to enhance customer satisfaction. 

2. Incorporate Surprise and Delight into Client Onboarding 

The onboarding process is important for establishing the foundation of the relationship with your clients and customers. While creating a seamless onboarding experience and setting expectations are important for creating an outstanding onboarding experience, why not find a way to surprise and delight them from the very beginning? 

3. Celebrate Your Customers’ Personal Wins

One way to show customers you care about more than just their business is to celebrate their personal victories and successes. This is where social media channels can help you stay connected with customers. As you get to know them, find ways to show you have a genuine interest in them as humans. It could be sending a personal birthday card, congratulating them on an educational milestone, or sending a meal or gift card for their newborn. 

The best way to enhance customer satisfaction is to make them feel like you’re going above and beyond for them. Surprise and delight customers by doing something unexpected to show appreciation and let them know how much you value knowing them.

7 Marketing Tips to Effectively Explain a Complex Product or Service

two people having a meeting

As business leaders and marketers, it’s easy to get so focused on our businesses that we forget to step back and see things from a customer’s perspective. We’re wrapped up in questions about operations, market positioning, staffing, and finances. But we often forget to stop and ask, “Do people understand what we do?” As a result, our potential customers walk away confused and unengaged whenever they visit our website or engage with our marketing materials.

If we want to generate leads and expand our business, we must stop confusing our customers and start connecting with them. The first step in marketing a complex product or service is to learn how to simply and effectively explain the products and services we offer. Then we need to clearly communicate how we can help customers experience success. That can be difficult if you work in a complex industry, but it’s not impossible. 

7 Marketing Tips for Explaining a Complex Product or Service

Here are a few marketing tips to help you capture the attention of your audience, make it easy to understand your product or service, and ultimately convert them into a customer: 

1. Define how your product or service helps your audience achieve their goals. 

If you want to help people understand your complex product or service, it’s important they know the answers to a few foundational questions:

  • Who is this product for?
  • What does this product do?
  • Why should customers want to use it?
  • Why do customers need it now?
  • How is this product different from what else is out there?

You’ll know your messaging is working if your buyers can instantly find out the answers to these questions.

2. Try to simplify your buyer’s journey into three or four steps. 

Making it simple for people to understand how they can become a client or customer is one of the easiest ways to gain potential business. That’s why we recommend breaking your buyer’s journey into three to four steps that explains how you can help them get from where they are today to where they want to be. 

3. Ask questions that help you get inside the mind of your audience.

If you want to figure out how to communicate with your audience, it’s important to understand how they think. Taking time to evaluate your product or service with the questions potential customers might be asking can help you create messaging that resonates with them.

4. Get direct feedback from your audience through surveys. 

If you’re not sure what people think about your product or service, ask them! Potential and current customer surveys are one of the most effective ways to truly determine how well people understand your complex product or service. Whether you’re a brand new startup or have been in business for years, surveys provide a simple way to get qualitative and quantitative feedback on your products, services, and messaging. 

5. Leverage storytelling to make facts or processes easier to understand.

People respond to stories. If you’ve struggled to gain traction by explaining your complex product or service with facts and details, consider integrating storytelling into your marketing efforts. This could be done through case studies, explainer videos, or a creative approach to advertising. Telling stories your potential customers want to hear can be an effective way to not only help them understand what you do but inspire them to take action.

6. Rely on data and analytics to help discover what content to create. 

You can discover what messaging resonates with customers by analyzing what type of content they engage with most. Analyze the numbers across all tactics (e.g., email marketing, blogging, website visits, social media, etc.) to discover what is working, what isn’t, and where there are untapped opportunities for making your messaging more effective.

7. Determine what channels might be most helpful in reaching your audience. 

One final tip in communicating more effectively is to consider your audience’s content consumption preferences. For example, 68% of baby boomers prefer traditional content formats such as news articles, research reports, and blogs. Effectively explaining a complex product or service also requires you to communicate with customers in the format they prefer.

If you’ve struggled to gain traction with your messaging, start with these seven strategies. By taking the time to understand your audience and meet them where they are, you’ll make tremendous strides in simplifying your complex product or service in a way that inspires them to take action. 

Ready to develop your marketing strategy but need some guidance along the way? Contact us to learn how Green Apple Strategy can help.

Why Corporate Social Responsibility Should Be on Your Radar in 2024

woman speaking at gathering

Corporate social responsibility (CSR) is an important concept for every business to consider in 2024. Over the past decade, many companies have adopted socially responsible policies. One report found that 92% of S&P 500 companies published reports charting their efforts related to CSR and sustainability in 2020. That figure was less than 20% in 2011, indicating huge growth in this area. In addition to helping the community through beneficial services and products, this approach also serves as a powerful marketing strategy and brand differentiator.

Large businesses aren’t the only ones benefiting from creating a corporate social responsibility platform. Many small and mid-sized companies have found creative ways to adopt a socially responsible approach to positively impact others in ways that go beyond jobs or service creation.

During a recent Green Apple Lunch & Learn, our very own Olivia Cooper shared her thoughts on the importance of corporate social responsibility platforms. Here are a few interesting insights she shared that might be helpful for your business to consider this year.

 

What is Corporate Social Responsibility?

Essentially, corporate social responsibility is a concept in which businesses value activities that benefit society on a local, national, or global scale. It’s an approach in which businesses are equally concerned about bettering society as much as they are profitability and other business functions.

Approaching business with a socially responsible mindset has become an important priority for many of today’s consumers, investors, and employees. According to this Aflac survey, 70% of Americans believe it’s either “somewhat” or “very important” for companies to make the world a better place, while just 37% believe it’s most important for a company to make money for shareholders. With this in mind, it’s easy to see why every business owner and marketing manager could make the case for integrating corporate social responsibility.  

 

Why is Social Responsibility Relevant for Marketing Your Business?

Here are a few specific ways a corporate social responsibility platform can impact your marketing efforts: 


CSR can help you recruit and retain top talent. 

Attracting talented and motivated people is essential for your bottom line. A CSR strategy shows a company is compassionate and treats all people, including employees, well. 

A survey of nearly 25,000 people aged 18-35 revealed that 40% believe making an impact is one of the most important criteria they consider when choosing a career opportunity, and 55% of employees would choose to work for a socially responsible company, even if it meant a lower salary. 


CSR can help attract investors. 

Corporate social responsibility has become an increasing priority for investors as well. 73% of investors state that efforts to improve the environment and society contribute to their investment decisions. 41% of Millennial investors put significant effort into researching a company’s role in improving society and the environment before deciding to invest.


CSR shows consumers you care.

A CSR strategy can help you improve your reputation with consumers — earning their trust and loyalty. According to a 2015 survey by Nielsen, more than 50% of consumers are willing to pay more for a product or service if the business prioritizes sustainability.

Consumers admire businesses that take positive steps toward improving the world. A commitment to corporate social responsibility might earn their trust and attention over another business offering similar products or services. 

 

How to Create a Social Responsibility Platform that Works for Your Business

Being socially responsible can mean a lot of different things for various businesses. If you’re interested, here are a few ways you can adopt a social responsibility platform:

  • Ethical Responsibility — This approach is committed to the ethical treatment of all stakeholders, including leadership, employees, investors, and suppliers. ABLE is a local business here in Nashville that is one of our favorite examples. 
  • Economic Responsibility — This approach isn’t about maximizing profits. Instead, it’s about positively impacting whoever is most important to your business.
  • Philanthropic Responsibility — This is a corporate responsibility platform that is built on using profits or business functions to make the world a better place. TOMS shoes has been a long-time example of this type of social responsibility. 
  • Environmental Responsibility — This is a commitment to positively impacting the world by adopting an environmentally-friendly and sustainable approach to business. Blueland is one of our favorite eco-friendly brands making a difference in the world.

Not everyone needs a social responsibility platform, but it’s an important concept to consider for your brand. Finding a way to incorporate social responsibility into your business has the potential to completely transform your business (and the lives of others) for years to come.  

How to Leverage Employee Advocacy to Boost Your Marketing Strategy

three young colleagues laughing at a wooden picnic table with their laptops placed in front of each of them
Motivated and engaged employees are your most valuable asset. Not only because they are the ones who make your business run day-in and day-out, but they are also the ones with the most passion and interest in your brand. This is one reason why many businesses have started creating a dedicated employee advocacy program within their organization. According to recent research, 31% of fast-growing companies have set up an employee advocacy program. These businesses recognize that employee advocacy encourages their workforce to expand their role from “employee” to “brand ambassador.” And, this type of approach can create tremendous dividends for the overall health and success of your company. 

How to Leverage Employee Advocacy to Boost Your Marketing Strategy

Whether you’re trying to create a full-blown program or your looking for simple ways to encourage employees to promote your brand, here are a few tactics you can use to boost your marketing strategy with employee advocacy:
    • Extend your brand’s organic reach and visibility. More than likely, there are individual employees in your company who naturally understand how to effectively use social media. Harnessing their influence is a great way to expand the organic reach and visibility of your brand. This might include creating a social media task force or allowing employee influencers to coach others in your company on how to use social media for business.
    • Equip your employees to be an extension of your business development team. In today’s world, every employee is a representative of your brand, so essentially, everyone in your company has a marketing role. Making sure everyone in your company knows how to answer questions typically directed to marketing is a simple and easy way to integrate the mentality that everyone has a role in marketing across your organization.
    • Empower your employees by creating content they want to share. There are a lot of things marketing can do to enhance company culture. One simple way is to focus on creating assets, resources, and newsworthy content that your employees want to share. Rather than forcing employees to promote your content on social media, what would it look like to create content they can’t wait to share with their networks? 
    • Mobilize your influencers. In today’s digital world, your brand’s social media isn’t a job for one person. The key is to create a system that leverages the collective effort of various people, even though social media might not be in their job descriptions. While you might have one person who owns the responsibility of improving your brand’s social media presence, making sure he or she isn’t doing it alone is critical to success.
Employee advocacy is a simple initiative to integrate into your marketing strategy that enhances brand image, brand awareness, and engagement. Employees might be your most effective brand ambassadors because they generate engagement and interact with industry experts and clients.

Frustrated by the Fact that Marketing Is Constantly Evolving?

walkway in a black space with white light beams on sides


When it comes to marketing, the only constant is that it’s an industry that’s always changing. Think about it. Less than a decade ago, businesses were thriving because they were posting on Twitter, getting tons of comments on every blog post, and sending a monthly e-newsletter. Today, those tactics aren’t producing nearly as much engagement. 

As the owner of a marketing agency, I understand why it’s easy to get frustrated by the constantly-evolving nature of marketing. I’ve had dozens of discussions with small business owners over the past seven years who tell me their marketing isn’t working. They express that finding a marketing tactic that works and provides the reach or scalability needed to drive results seems impossible. For small businesses with limited resources and budgets, this can be maddening. For everyone else, it makes business development hard to sustain for an extended amount of time.

4 Principles to Remember as Marketing Continually Evolves

Here are some encouraging reminders I share with business leaders or marketing managers who are frustrated by the fact that nothing seems to be working like it once did: 

  1. Embrace the fact that marketing always changes. The reason marketing seems to be evolving so quickly is because customer behaviors are rapidly changing. Today’s customers have an incredibly finite amount of time and attention to give to something. Rather than getting frustrated by this fact, embrace it. Recognizing we only have a few seconds to capture our audience’s attention opens up creativity to solve this new challenge.
  2. Stop looking for the silver bullet. There isn’t a single marketing tactic that is guaranteed to work without fail for the next five years. Just because your competition is trying something doesn’t mean it’ll work for you. Instead, focus on what your customers want. Your customers need solutions to their problems, not more information about your brand.  
  3. Focus on strategy, not tactics. Wondering why your marketing efforts aren’t working like they used to? When most businesses say their marketing strategy isn’t working, what they typically mean is that the tactics aren’t effective. Rather than focusing on tactics, it’s important to recognize the underlying strategies the tactics are built upon—and hold onto those rather than the tactics themselves. 
  4. When all else fails…be human. Certain marketing principles are timeless. Remembering to be human is one of them. What works today—something that has always worked—is grassroots, person-to-person, authentic, transparent actions. Creating personal and meaningful connections with potential customers will always work when it comes to growing your business.

The world of marketing is undergoing a profound evolution. Things that worked yesterday won’t work as well today. But, that’s a good thing because we know there will always be new tactics and strategies we can deploy to appeal to basic human emotions of potential customers.

How Marketing Can Create Company-Wide Collaboration

a round wood table in a warm lit room with three men gathered sitting with white papers scattered
Creating a culture of teamwork and collaboration is one of the most important things you can do for your business. Here are a few reasons why…
  • 75% of employers rate teamwork and collaboration as “very important.” (Source)
  • 86% of employees and executives cite lack of collaboration or ineffective communication for workplace failure. (Source)
  • Collaborative teams are 5x higher-performing because they feel motivated towards a common goal. (Source)
And, while every leader agrees that collaboration is important—creating a culture of teamwork has gotten increasingly difficult in a world where employees can work from anywhere and open offices don’t seem to be working. How Marketing Can Create Collaboration Across Your Company Creating a collaborative team environment is no simple feat, but it’s possible. Here are a few ways in which marketing can play a unique role in supporting this effort:
  1. Constantly remind employees of your mission and vision.
Your mission and vision statements won’t sink in if you promote them once or leave them on your website for others to read. Employees need to be constantly reminded about why they show up to work every day in order to increase teamwork and collaboration. Marketing can support this by looking for creative and engaging ways to keep your mission and vision top of mind for employees.
  1. Encourage creative problem solving and brainstorming.
Collaboration and teamwork works best in environments where creative brainstorming is a regular part of the business. Because of where they sit in the organization, marketing can lead out in this by pulling together leaders from different areas of the company to address issues your company is facing.
  1. Share knowledge, insights, and resources across your organization.
Does your account services team know everything that’s happening in marketing? Does your sales team know all the impressive results you’re getting for clients? Marketing can help bridge the gap by collecting all this information and dissemination throughout your organization.
  1. Celebrate the impact your company is making.
When morale is low, productivity suffers and collaboration decreases. Marketing can play a role in improving morale by regularly celebrating the growth and success your company is experiencing. Celebrating the exciting things that are happening across your business on a regular basis is a great way to create a culture where people are on board and excited about the things that are happening. Whether you’re a large corporation or a small startup—these are a few simple ways your marketing team can play a role in creating a more collaborative culture. Collaborative companies are more productive companies. Leaders who know this invest time and resources in creating environments that are conducive to teamwork.

3 Ways to Improve Sales & Marketing Alignment

back seat passenger in a car looking out at the road and scenic dessert views with blue sky


Getting sales and marketing on the same page isn’t easy. It takes buy-in from both teams and a lot of work to get marketing and development leaders on the same page. It requires investment and direction from senior leadership.  

But, what happens after you’ve laid the initial groundwork to create that alignment? How do ensure that all the hard work you’ve done until this point isn’t completely abandoned a year from now?

How to Continually Improve Sales & Marketing Alignment

When it comes to maintaining sales and marketing alignment, the biggest factor is communication. Both teams must make sure they are communicating with and enabling the other to do their jobs.

What does this look like in real time? Here are a few tips:

  • Understand the communication preferences of the other person. This sounds really simple, but it’s one of the most important keys for effective communication. If marketing is going to equip sales with real-time updates of who is on your website, make sure the information is presented in ways that are easy to understand and act upon. If you’re going to share time-sensitive information with your sales team, make sure it’s through a channel they check frequently.
  • Have a one-stop shop for all marketing information and sales tools. Creating a single document or microsite that your sales team can use to access sales tools and stay informed about marketing campaigns is another key. You want to make sure you showcase the information in places where sales can easily access it in their cars before a meeting.
  • Determine the right cadence for regular updates. How often should your sales teams be informed with marketing insights? How often should sales teams download what they’re learning to marketing teams? Finding the right cadence to address these questions is important. It could be a weekly stand-up meeting or bi-weekly email that prioritizes what campaigns sales should focus on.

Alignment between sales and marketing is like a road trip caravan. Both teams should stay in their individual cars but constantly stay connected about the directions they’re heading. The two-way communication between marketing and sales teams ensures you’re doing everything that you can to make sure both teams reach the intended destination.