5 Questions Your Marketing Should Answer for Prospective Customers

marketing questions and answers

The digital world has changed the way we make purchasing decisions, including B2B businesses. Consumers and potential clients are more in charge of the buying process than ever before. In fact, it’s been reported that “57% of the purchase decision is already complete before the customer even calls the supplier.”

If this is true, that means potential customers are expecting to be able to answer the questions which were formerly answered directly by a salesperson. This is where marketing comes in.

5 Questions Your Marketing Efforts Should Answer for Prospective Customers

Whether it’s through your website, email marketing, or advertising campaigns, here are five questions your marketing efforts should be answering for prospective customers:

  1. Why should we trust you? More than likely, your business is just one of a dozen or more options that customers can choose from. Why should they choose your business and trust you to solve their challenges? The best way to increase trust and help people understand why they should choose your business is to position yourself as an expert and share meaningful insights. Numerous studies have shown that when the brain recognizes that someone is an expert, it is far more likely to comply with that person’s suggestions.
  2. Why should we choose your specific product or service? There are two primary reasons people choose a particular product or service: cost and differentiation. To differentiate your product or service, potential customers must understand your unique value proposition. Your value proposition is a unique value that a buyer desires and will receive from your company, product, or service. Think of the word “only” and how you can apply it to your business, products, and services.
  3. Why now? Overcoming the lack of urgency is a challenge for many B2B marketing and sales professionals. While you don’t want to become an overbearing hustler (that doesn’t work), you need to help your customer realize that embracing change now rather than later is in their best interest.
  4. Is it worth the investment? When you are asking buyers to purchase something from you, you are also asking them not to do something else. The most effective way to answer this question is to appeal to the emotional reasons people buy. Knowing this, identify ways to start creating emotional connections with prospective customers to increase their likeness toward making a decision.
  5. Is it worth making a change? People have a natural aversion to change. The brain is wired to associate a high level of risk with accepting a new idea or purchasing a product or service. The most compelling ways to incite change is to find problems by challenging the status quo with insights that compel your buyers to think about how they can improve themselves or their business.

One of the Easiest (and Most Effective) Ways Marketing Can Support Sales

notes on email marketing

As the buying process has evolved, the clear-cut lines between sales and marketing have started to blur. Potential customers are significantly further along in the sales process before they ever connect with a salesperson. In the same way, marketing plays an important role in the sales process by equipping the sales team with tools to support and accelerate the sales process.

While there are a variety of ways in which marketing can become a strategic asset for business development, one tactic is so easy that it can often get overlooked.

One of the most valuable things your marketing team can do to support sales is to create email templates your business development team can copy, paste, and customize for conversations with prospective customers.

3 Sales Templates Marketing Can Help Write

If you’re interested in equipping your team with pre-written email templates, here are three you should consider:

  1. Emails for Sharing Lead Generation Resources. You spend a lot of time and energy creating lead generation resources or hosting webinars for your sales team. But they’re incredibly busy, too. Most days, they don’t have time to read the entire resource, summarize it, and craft an email to share it with current or prospective customers. One of the easiest ways to maximize the reach you get from your lead generation resources and webinars is to also craft email templates your sales team can copy to quickly share it with their contacts.
  2. New Products or Solution Announcements. As a marketer, you’re at the center of knowing about the direction your company is going. Whether it’s a new product or important announcement from your leadership team, having a few templates in the sales team’s back pocket provides flexibility and helps them stay on top of communicating the latest and greatest information to customers and prospects.
  3. Answers to Common Challenges and Pain Points. Your sales team is constantly communicating with people about how your business can help solve their greatest challenges. As someone in the marketing seat, you have a perspective into all of the various pain points and challenges they hear. You also have the ability to constantly test and tweak messaging to see what resonates most. Based on what you find, you can easily create sales email templates built around common challenges and pain points with the messaging you’ve found to resonate most.  

Creating email templates your sales team can customize not only saves them a great deal of time, it also allows your marketing team to control the messaging. This means potential customers are getting the same message about your brand, products, and services, regardless of who they might be engaging.

Do You Need Some Marketing Inspiration? It’s All Around You.

Man at work trying to find inspiration
We live in a world that’s noisier than ever. Between the hundreds of emails, countless advertisements, and dozens of commercials we are exposed to each day, one would think that finding new marketing ideas and inspiration would be easy. But, if you’ve spent more than two weeks in marketing, you know that isn’t always the case. Whether you’re a CEO, business development leader, or advertising professional, marketing is part of your job in some way. You’ve got to find new ways to increase brand awareness, close more deals, or build stronger relationships with customers. 3 Places to Find Inspiration for Your Next Marketing Idea So, where do you turn when you’re looking for marketing inspiration for a new campaign or project? Here are a few of my “every day” sources:
  1. The Emails You Actually Read
We all have those emails that immediately get deleted. But what about the ones you actually read? What makes you open them? Is it the subject line, the content of the email, who it’s from? Taking time to consider what inspires you to actually open one of the dozens of marketing emails you get a day can teach you a lot about how to create content and messages that stand out in a noisy world.
  1. Your Favorite Restaurant
More than likely, the food isn’t the only reason you love your favorite restaurant. More than likely, it invokes an experience you enjoy. Whether it’s a fast food chain or a high-end steakhouse, great restaurants know how to elevate the brand experience beyond the food. How can you do the same for your customers and potential clients? What kind of experience can you create that provides value beyond the services or products you offer?
  1. The Questions Customers are Asking Online
The best marketing campaigns are ones that help your customers solve their biggest challenges. With social media, brands have the opportunity to “listen” to their customers in a way that wasn’t possible before. Whether it’s identifying the common questions you receive online or following keywords and questions related to your industry on Twitter, you have the opportunity to easily identify the real-time obstacles your customers face every day. All of us are inundated with thousands of marketing messages each day. In some ways, these messages only serve as an annoying distraction. But, if we’re intentional about using them, we can easily find inspiration for our next marketing idea in one of the hundreds of messages we hear each day.

3 Ways Internal Sales Teams & External Marketing Agencies Can Thrive Together

office working
Marketing should exist to be a strategic asset for business development. That includes equipping the sales team with the information and tools they need to be successful. But, creating the kind of collaboration that’s necessary for a thriving partnership isn’t always easy—especially between an outside marketing agency and an internal sales team. Oftentimes, a marketing agency works directly with one person on projects, either a business development leader or a marketing manager. Most of the work that’s being done by the agency isn’t directly connected to the day-to-day activities of the sales team. As a result, the sales team often wonders what the marketing agency is doing…and the marketing agency is wondering why the sales team isn’t taking advantage of all the work they’re doing. How Internal Sales Teams & External Marketing Agencies Can Thrive Together So, how do you create a type of culture where an external marketing agency can thrive with your entire sales team? Here are a few keys I’ve learned over the past few years…
  1. Make Sure Your Sales Team Feels Supported by the Work the Agency is Doing
Having a partnership where your sales team knows and trusts your marketing agency is key to an effective partnership. When sales and marketing agencies work together, there’s a certain amount of marketing that needs to be done for reps within the organization. While most marketing agencies work on specific projects or marketing campaigns, one way they can provide value to the sales team is by doing all of the heavy lifting for the “marketing work” that sales reps should do. This includes getting your agency to help with things like email scripts, sample social media content, and buyer personas that your sales team can use to be more effective and efficient.  
  1. Find Ways to Keep the Communication Lines Flowing
It’s critical for a marketing agency to communicate on a regular basis with relevant, important information that can help sales with customers and potential deals. Find ways for your sales team to connect with your marketing agency, whether it’s setting up monthly or quarterly meetings, weekly phone calls, etc. This provides an opportunity for your marketing agency to make sure sales is aware of all the activity that’s going on. It also provides your marketing agency with an opportunity to identify the biggest obstacles your sales team is facing so they can help create solutions for them.
  1. Inspire Both Teams with Success Stories
Celebration is another important key to collaboration. Highlight the success your sales team is having with your marketing agency. Let your sales team know about the projects and key learnings your marketing agency has discovered through their work. Finding times to celebrate the collaborative wins between your external agency and the internal sales team is key to ensuring the two teams are locking arms rather than pointing fingers.

5 Questions Marketing Teams Should Consistently Ask Your Sales Team

4 question marks on blackboard

Do they really understand the sales process? How can we get them to create more quality leads? I’m not sure what they do?

These are all common complaints I hear from business development professionals about their marketing teams.

Like I’ve mentioned before, marketing should exist to be a strategic asset for business development. One practical way that happens is by constantly evaluating the impact your marketing efforts are making on sales and how your marketing team can continue to improve the way it’s supporting business development.

5 Questions Marketing Teams Should Consistently Ask Your Sales Team

In order to make those things happen, here are five questions marketing team members should be asking their business development colleagues in order to be more effective:

1. What problems do we solve for our customers? What are we better at than anyone in our industry?

Knowing the challenges your customers face—and how you’re uniquely equipped to help them—is essential for sharing a clear and compelling marketing message. Positioning your brand as an industry leader isn’t easy. It takes a lot of work to discover the thing that you’re truly best at doing. But from a marketing perspective, discovering that “thing” becomes the product or service you can invest the most time, energy, and resources promoting.

2. Where have we helped solve a major challenge before?

Sharing success stories is one of the most effective ways to create demand for your products or services. Your sales team should know the customer who experienced a breakthrough because of the thing you provided them.

3. What are the common characteristics shared by customers who buy from us?

Understanding the common characteristics of the customers who pay you allows you to create personas of your ideal target audience. Creating “look-a-like” personas is important for your marketing team, as it impacts everything from how they create content on social media to where they invest marketing dollars.

4. What are the most common questions you get during the sales process?

Almost every sales team has a list of common questions that are asked by prospective customers. How much is ___________? Would we still have to purchase ___________? Why is it important for us to invest in _____________?

But what if your marketing team could support business development by addressing many of these questions beforehand? Encourage your marketing team to codify and create responses for the frequently asked questions they receive during the sales process.

5. Where do most of your sales conversations stall?

One of the most valuable ways marketing teams can support sales is to create resources that accelerate the sales process. In most cases, marketing teams have access to writers and designers who can help create tools that your business development team can use during the sales process to address areas in which they might receive pushback.

If you’re struggling to create alignment between your sales and marketing teams, start with these five questions. If anything, these questions will get the conversation started around how both teams can work together to help your marketing professionals better understand the unique challenges and opportunities that exist for your business development team.

How to Align Sales & Marketing to Optimize Your Ability to Grow Your Business

woman watering plant

Sales and marketing groups often work on different sets of projects. While your marketing team might be preparing an ad campaign or coordinating logistics for an upcoming tradeshow sponsorship, your sales team is busy tracking down leads and meeting with potential clients. Although the roles and responsibilities might look drastically different, breaking down the silos between sales and marketing is an essential task for entrepreneurs and business development leaders.

According to Marketing Profs, companies that align their sales and marketing practices generate 208% more revenue from marketing efforts.

How to Align Your Sales & Marketing Teams

As you look for practical ways to begin aligning your sales and marketing teams, here are some valuable tips to keep in mind:

1. Share as much information as possible between teams.

Making sure your sales and marketing teams have access to the same information allows them to make strategic decisions together. For example, marketing insights such as email click-thrus and website visitor tracking can be incredibly insightful information for your sales team. Information about where sales conversations stall, or how long it takes for a decision to be made, allows marketing to identify ways to support business development.

This isn’t about pointing fingers. It’s about using all the information at your disposal to work together for growing your business.

2. Create buyer personas.

Knowing who your ideal customer is, what their pain points are, and how you can uniquely help them is essential for creating an effective buyer’s journey through the sales and marketing process. Your sales and marketing should know (and agree) on exactly who you’re trying to reach.

3. Provide constructive feedback on leads that are generated through marketing.

For marketers honing their lead-generation practices, it’s not enough for salespeople to simply label a lead as “bad.” Sales team members should explain why leads are not a fit so that marketers adapt what they’re doing to help produce better-qualified leads.

4. Encourage the sales department to provide stories of customers that can be leveraged for marketing purposes.

Stories are a powerful sales and marketing tool. Whether it’s a product pitch or a new campaign, framing information into a narrative form makes it much more memorable and effective. Weaving more stories into your strategy creates a natural convergence of sales and marketing departments because each area should depend on the other for a complete picture.

While it might not be a smooth road, continuing to improve alignment between your sales and marketing teams is incredibly valuable. Not only can each team accomplish more when these two teams work together, your business, as a whole, becomes healthier and more profitable.

Marketing Should Support Business Development (and Vice Versa)

employee putting hands together in solidarity

On a scale of 1-10, how aligned are your business development and marketing teams? How often do they connect? What kind of information do they share with each other? Is there any synergy between the timing and effort of the work they’re doing to convert potential customers?

These are the questions we like to ask entrepreneurs or business development leaders who ask about how they can improve their marketing efforts.

Marketing and Business Development Shouldn’t Operate in Silos

Your marketing team exists to be a strategic asset for business development. Everything they do should, in some way, work towards driving more business. Whether it’s through generating leads for business development, supporting business development in the sales cycle, or maintaining the trust and integrity of your brand with current customers, one of marketing’s primary objectives is to support business development.

At the same time, your business development team should serve as a strategic asset for marketing. No one knows the challenges and questions your potential customers are facing more than your sales team. That is incredibly valuable information for marketing. It drives the type of content they create and helps them get inside the mind of prospective customers to develop strategies that accelerate the buying cycle.

How to Break Down the Silos Between Sales and Marketing

So how do you break down the barriers between your sales and marketing teams so that both are strategic assets for the other? Here are a few keys:

1. Make sure both teams are on the same team.

When marketing and business development are on different levels of the organizational chart, it can quickly create a hierarchy of who is right and who is to blame. If business development is not above marketing and marketing is not above business development, both teams can feel more confident in having an open conversation. The verbiage becomes less “us vs. them” but rather just “us.”

2. Set up meetings to close the feedback loop.

When marketing and business development are operating in silos, they don’t communicate with each other. Sales doesn’t know what marketing is doing. And marketing doesn’t know what’s working on the sales side. It’s easy to get so caught up in your own list of tasks that carving out time to have strategy conversations can be tough.

Having ongoing coordination meetings is important to ensure that both teams are on the same page, that objectives are being met, and that both teams know what progress is being made.

3. Create shared accountability.

How do you avoid the “blame game” between sales and marketing? Setting the expectation of organizational goals for growth through KPIs that are shared by both teams is a great start.

There are several metrics owned by both marketing and business development that can be used to measure progress: length of sales cycle, opportunity-to-win ratio, and lifetime value of a customer.

What are some of the biggest barriers you’re facing when it comes to aligning sales and marketing? What’s one step you can take to break down those barriers?