Tone from the Top: Should Leaders Be Marketing to Their Employees?

Yes, you absolutely should be marketing to your employees! You might be thinking the phrase “internal marketing” sounds a bit redundant, but we are here to tell you it is a vital component to the success of your external marketing strategy. Internal marketing is based on the core belief that employees are your most valuable (and influential) customers. Therefore, you must sell your brand to your team, first and foremost.

If employees feel emotionally connected to the services they are selling and the vision of the company, then they are more likely to contribute to the success of external marketing efforts. “Sounds great! Sign me up!” you might be saying. But, wait just a minute. Although it sounds simple enough, integrating an internal marketing campaign takes planning, coordination, and thoughtful execution. We’re here to help.

Consider these tips for why and how you should implement internal marketing efforts within your team:

Corporate Storytelling to Inspire

We’ve seen it before: a company promotes their brand to external customers using inspirational, high-energy commercials, which make customers instantly want to get off the couch and join the fun, and then the company falls flat while marketing to its internal team. A popular scenario involves retelling the origin story of how the great, great grandfather of the company had five dollars to his name and then started a multi-million dollar company—a worn-out, not-so-relatable story that employees quickly wish to tune-out.

Employees aren’t particularly motivated by the financial success of the founder of your company. They want personal meaning from their job, a belief that they are serving a vision that aligns with their goals. So, tell the story of your company to your team, but focus on thematic elements, such as innovation, perseverance, and passion—not monetary gain.

How to Get Started

Just like external marketing, internal marketing requires a plan prior to launching a campaign. It’s important to keep in mind while planning your internal marketing efforts that the goal is to unify and inspire your employees with a shared vision and purpose. The alternative is cross-team miscommunication and employee disengagement, both of which harm external marketing efforts. 

While planning your internal marketing campaign, consider the following as important steps to your success:

  • Employee brand education
  • Encouraging employee collaboration
  • Establishing employee incentivization for contribution
  • Implementing multiple channels of streamline communication

It’s important that your employees understand that they are vital to the success of your company, and as a result, their opinions and willingness to collaborate are greatly valued. Take concrete measures to demonstrate this!

A Culture of Collaboration (and Trust)

So, now you’ve armed your internal team with brand knowledge, engaging corporate storytelling, and you’ve incorporated employee incentive programs that reward their contribution; it’s now time to set them loose into the wild of social media. Trust your employees to live the values of the brand where potential customers will take note and perk their ears. 

Employees make the brand come alive for potential customers. In fact, allowing your employees to create original content via blog and social media posts may inspire more trust from potential customers than traditional PR efforts. 

Internal marketing is a powerful resource for company unification, which inspires team collaboration, as well as trust from potential customers as they watch your employees live the company values. Marketing to your employees is well-worth the time and energy of leadership, as it has long-lasting rewards for your company’s reputation.

Are you looking to make an internal marketing plan for your business? Contact Green Apple Strategy today to schedule a consultation.