Surprise and Delight: Tips and Ideas to Show Appreciation and Enhance Customer Satisfaction

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Marketing plays an important role in every part of a buyer’s journey. From creating a memorable first impression to finding ways to turn customers into raving fans, it’s important to know how to create experiences that enhance customer satisfaction. 

The concept of “surprise and delight” is one of our favorite tools in our marketing tool belt. In essence, surprise and delight is a strategy to reward customers when they’re not expecting it. These customer experience tactics have proven to trigger positive feelings, create a deeper sense of brand loyalty, increase referrals, and multiply revenue. These moments work as a brand differentiator, and they can also be a highly effective strategy for fostering long-term customer loyalty. 

Some of our favorite marketing campaigns over the years have included helping our clients find ways to “surprise and delight” their customers. It’s always fun to show appreciation and bring joy to someone’s day. We’ve also learned a thing or two about how to enhance customer satisfaction using this technique. Here’s what we’ve learned: 

3 Tips for Incorporating “Surprise and Delight” Into Your Marketing

As you look for ways to surprise and delight your customers, here are three best practices to consider: 

1. Make it Personal 

The best surprise and delight campaigns are personal. Giving a gift or reward to a customer can inspire strong brand loyalty. If you have a small number of clients, consider how to make each gift or reward as personal as possible. Companies with a large number of customers can still find ways to have a personal touch. Customer segmentation is an effective tactic to incorporate personalization into your surprise and delight campaigns so that particular types of rewards target the customers who will appreciate them the most.

2. Make it Genuine

Today’s customers know the difference between a gift and a marketing tactic. For example, some companies create “surprise and delight” campaigns based on coupons or discounts. Other companies use location-based services to reach customers on mobile devices and offer discount coupons when they’re near a particular physical location. But these are classic sales promotions, rather than surprise and delight campaigns.

The best surprise and delight campaigns show customers you genuinely care about them. It could be bringing unexpected gifts or simply creating special moments in the purchasing process for consumers. Even website design can include moments of surprise and delight. For instance, an unexpected 404 error page can bring levity and playfulness to website navigation. The more small moments of joy you can include in the customer journey, the more likely customers are to retain positive feelings about your brand. 

3. Make it Simple 

One obstacle that keeps businesses from investing in surprise and delight is a fear of the unknown. Established brands may have trouble finding places in their customer experience for a breath of fresh air, a moment of joy, or a truly human connection. Our advice to these brands is to start small and go from there. Don’t overthink it. Maybe your sales presentation could incorporate a meme or pop culture reference. Your merchandise or packaging could include a character, pun, story, quote, or tasteful joke. With attention to detail and an understanding of your customer base, you can find places to spread joy and build brand integrity. 

3 Ideas to Enhance Customer Satisfaction with Surprise and Delight

As you consider how to incorporate surprise and delight into your marketing efforts, here are three specific scenarios you can create campaigns:

1. Send Client or Customer Appreciation Gifts 

According to data from Merkle HelloWorld Loyalty Report, the best ways to engage consumers is through surprise offers or gifts for being a customer. Many companies send gifts during the holiday season. But sending gifts randomly throughout the year is a great way to create a more memorable experience. In today’s digitally connected world, virtual client appreciation gifts are also valuable tools to enhance customer satisfaction. 

2. Incorporate Surprise and Delight into Client Onboarding 

The onboarding process is important for establishing the foundation of the relationship with your clients and customers. While creating a seamless onboarding experience and setting expectations are important for creating an outstanding onboarding experience, why not find a way to surprise and delight them from the very beginning? 

3. Celebrate Your Customers’ Personal Wins

One way to show customers you care about more than just their business is to celebrate their personal victories and successes. This is where social media channels can help you stay connected with customers. As you get to know them, find ways to show you have a genuine interest in them as humans. It could be sending a personal birthday card, congratulating them on an educational milestone, or sending a meal or gift card for their newborn. 

The best way to enhance customer satisfaction is to make them feel like you’re going above and beyond for them. Surprise and delight customers by doing something unexpected to show appreciation and let them know how much you value knowing them.

Brand Reputation Management: How to Reach Out for Testimonials

person sitting at table with laptop

Testimonials and case studies are two of the most effective marketing tools to manage your brand’s reputation. As potential clients read through a testimonial, they can picture themselves in that person’s shoes and see how they can solve their problems with the solutions that you provide. They help you communicate one of the most important marketing messages, described by marketing guru Seth Godin as, “People like me do things like this.” 

While businesses recognize the importance of testimonials, many struggle to find effective ways to capture them and integrate them into their marketing efforts. Over the years, our team has worked with clients in various industries capitalizing on the power of testimonials for brand reputation management. Here are a few things we’ve learned about how to manage your reputation.

The Power of Testimonials to Manage Your Reputation

Brand reputation is essential for building relationships with customers – both existing and potential. Testimonials play an important role by enlisting your most enthusiastic brand advocates to deliver some reputational equity on your behalf.

Here are just a few statistics that speak to the importance of testimonials and customer reviews:

  • 72% of consumers say positive reviews and testimonials make them trust a business more. (Source)
  • 95% of people say that reviews – whether positive or negative – influence their purchasing decisions. (Source)

Acquiring more customer reviews also has a significant impact on the ROIs of your marketing efforts. According to Bazaarvoice’s Conversation Index Volume 8, when users engage with reviews on your site, three things are sure to occur.

  • Consumers are 58% likely to convert.
  • Your chances to generate more revenue per visitor increases by 62%.
  • Users are likely to increase purchasing by 3%.

How to Get More Testimonials & Customer Reviews

Now you know why testimonials are important, here are our tips on how to get them:

1. Use Customer Survey Platforms and Tools 

In today’s digital world, there are a variety of tools you can use to easily capture customer testimonials and feedback. While we’ve used several survey platforms to capture customer responses for our clients, Green Apple recently began using the Delighted survey platform to capture feedback on behalf of our clients. 

2. Monitor Your Google Reviews

Google is also an important source for customer testimonials, especially as people use the platform to search for your brand. Maximizing the potential of Google reviews starts by setting up a Google Business Profile page and then finding creative ways to generate more Google reviews from happy customers. 

3. Check Out Your Facebook and LinkedIn Reviews 

Your Facebook and LinkedIn pages are also great places to generate reviews. If you don’t have any testimonials, consider asking your followers to leave reviews and incentivize them for sharing their feedback.

How to Use Testimonials to Generate New Business

Once you’ve curated a library of testimonials and customer reviews, how do you maximize their potential? Here are a few ways to turn customer testimonials into solid content marketing that improves how you manage your brand reputation and generates new business: 

1. Strategically integrate testimonials throughout your website.

Testimonials are a great way to support the claims you’re making on your website. That’s why it’s important to include them throughout your website — on your home page, specific products/services, or even your contact page.

2. Create social media graphics with testimonials.

Social media is an excellent platform to promote reviews because it also gives you the ability to tag the reviewer and generate even more reach. Because social media is a more visual platform, it’s a good idea to spend some time making your customer testimonial look sharp and catch the eye of your audience. 

3. Produce video testimonials.

Creating a video testimonial is another way to provide visually-engaging content for potential customers! A video testimonial can be used on several different platforms, including your website, social media, email campaigns, and in sales meetings.

Want to Capture and Leverage More Customer Testimonials?

Green Apple Strategy uses a variety of tactics to help our clients gather, analyze, and leverage essential customer feedback. From content development to PR and social media management, Green Apple Strategy can craft a marketing approach to help you attract and retain qualified leads. Reach out to us today for a consultation.

When to Choose a Professional Graphic Designer Instead of Canva

desktop computer graphic designer platforms keyboard

desktop computer graphic designer platforms keyboardThe importance of graphic design can’t be understated in today’s increasingly noisy world. Effective graphic design captures attention, creates greater engagement, and enables you to keep up with the content demands of your audience. At the same time, we recognize that the cost of graphic design can be a major concern, especially for small businesses. As a result, businesses have turned to DIY graphic design tools, such as Canva, to cover their design needs. 

While our team at Green Apple uses Canva for quick designs, we realize the platform’s limitations for helping brands stand out from the crowd. As we work with clients to determine their design needs and create a marketing plan that fits their budget, here are a few things we’ve found when it comes to choosing between a professional graphic designer and DIY tools like Canva.  

The Benefits of Hiring a Graphic Designer

Here are a few ways that hiring a professional designer can benefit your brand or business: 

1. Graphic Designers Can Capture Your Unique Brand

While DIY tools are beneficial for creating graphics in a short amount of time, the platforms only allow you to use pre-designed templates and designs available in their library. 

On the other hand, professional graphic designers are experts at helping your brand’s unique story through visual means. They bring their knowledge and creativity to branding and design projects in a way that isn’t accessible with DIY tools.   

2. Graphic Designers Provide Creative Ideas & Problem-Solving Skills

Graphic design is all about creativity and finding effective ways to bring your ideas to life in innovative ways. If you’re struggling to capture attention or find ways to communicate the essence of your brand, a graphic designer can work with you to find creative ways to solve these problems.   

3. Graphic Designers Collaborate and Listen to Feedback 

The collaborative element of design is often one of the most mutually beneficial aspects of a marketing campaign.  It may seem obvious, but Canva and other DIY tools can’t really listen or help you process graphic design feedback. On the other hand, graphic designers take time to consider the client’s perspective and work with them to create their vision.

4. Graphic Designers Provide Consistency in Quality 

Consistency in your brand’s color scheme, patterns, and fonts must be considered during all aspects of the design process. A professional designer will be able to incorporate the brand identity into any new design ideas. If the brand identity is not clear, the designer will be able to create one for it.

When to Hire a Graphic Designer Instead of Using Canva

If you want to create simple graphics for your social media posts, add some design techniques to your school projects or presentations, or other similar personal uses, Canva is a good choice! However, the benefits of hiring a graphic designer can make a tangible difference when it comes to working on more detailed design projects. Here are a few types of projects that should be designed by a professional:

1. Core Branding Projects 

It’s important to make sure your brand identity is as impactful and consistent as possible. Whether you’re creating a logo or designing core branding materials, it’s incredibly beneficial to have a professional eye on the project. If you’re worried about the scalability of hiring a designer, ask them to create templates for sales presentations or a flyer where you can have the ability to edit easily and print on demand.

2. High Profile & Important Print Materials 

Every marketer and business owner recognizes certain marketing materials are more important than others. A random social media post doesn’t hold the same weight as your annual report. Whenever we’re working with clients to design high-profile materials, we typically encourage them to invest in design. This includes materials that have a long shelf life such as business cards, flyers, and other marketing materials.

3. Projects that are Important for Business Development

Here’s a good question to ask when determining whether or not to hire a professional graphic designer: “Will this specific project or image directly impact our ability to sell our product or services?” While the case can be made that everything is marketing, it’s also important to recognize which marketing materials make a greater impact on your business development efforts. For example, your website, sales presentations, and trade show materials are all examples of marketing collateral that has a direct connection to your bottom line.  

Finding the Right Designer Makes All the Difference

At Green Apple, we care about helping clients find the best graphic designer for their business. This is where the Green Apple Orchard provides incredible value. If you’re looking for a graphic designer to help visually tell your brand’s story, connect with our team to learn how our team of specialists can help. 

Is Print Advertising Still Viable?

Printing press

Let’s face it: It is becoming increasingly difficult for brands to stand out and earn attention in today’s noisy world. While most of our content marketing focus has gone digital, especially in the news and media industry, print advertising is still a viable tactic to consider. Here are some surprising statistics about the viability of print advertising that are important for businesses and marketers to know:

  • Print ads generate a 20% higher motivation response, even more so if it appeals to more senses beyond touch. 
  • There is a 77% higher brand recall for print ads vs. 46% for digital ads.
  • Magazines and newspapers delivered the highest ROI of advertising at 125% — more than other ad mediums, like TV and digital’s ROI of 87%. 

Print advertising isn’t dead. Depending on our clients’ target audience and goals, we’ve found that print advertising has some advantages over digital features.

4 Benefits of Print Advertising

Here are four unique benefits that print advertising offers for your marketing:

1. Print advertising can help boost brand awareness and reputation. 

Print can be a powerful ally in reinforcing the brand message, establishing brand identity, and raising brand awareness. In fact, the percentage of people who pay close attention to print ads has more than doubled in the past decade, from 23% in 2010 to 49% in 2020. 

2. Print advertising increases the longevity of exposure.

Ad view times are incredibly low online. When you invest in print media, you create an opportunity for your advertisements to stick around for years. Whether it’s in a magazine, newspaper, or other printed publication, investing in print advertising provides long-term exposure for your audience. 

3. Print advertising is often more memorable.

The internet can be a distracting place. This weakens the effectiveness of digital advertising. On the other hand, people tend to remember more of the print content they read, which could have a bigger impact on mindshare for your brand. A recent study found that 75% of people reading the print ad could retrieve the information on it, compared to 44% who saw a digital version of the same ad.

4. Print advertising helps create a more emotional connection with your audience. 

Creating an emotional connection with potential customers is essential for inspiring them to take action. According to a study conducted by the United States Postal Service and Temple University’s Center for Neural Decision Making, print advertisements initiated a more robust emotional response than digital. Printed advertising has the unique ability to engage all the senses, which, in turn, creates a more emotional experience.

How to Strategically Invest in Print Advertising

How can you make print advertising work for your brand? Here are a few key strategies to consider:

1. Identify publications that reach your target audience.

Knowing your target audience is an essential part of any marketing strategy. When it comes to print marketing, this is important because you need to know what publications will help you reach your audience and what advertisements will be most appealing if you want them to work. 

2. Make sure your advertising grabs their attention.

You want to make sure your print ads and marketing campaigns rise above the noise. If you want to grab your audiences’ attention, your print advertising should make a statement that instantly intrigues and entices your customer. You can do this by using things like a strong headline or compelling images.

3. Create an omnichannel experience with your print advertising.

Combining traditional advertising, like print, billboards, and direct mail, with digital ads has proven to be four times more effective than those just employing digital resources to generate consumer engagement. That’s why it’s important to consider how to drive your audience to engage online through your print advertising. It could be adding an enticing “hook” and driving people to your website or social media accounts. QR codes have also become an effective way to combine print and digital advertising. 

4. Find ways to track & measure your advertising performance. 

Print advertising can be harder to track than digital so you can never be sure about how many people you’ve reached. That’s why it’s important to find creative ways to analyze your investment. One of the best ways to track print advertising is by placing a unique URL within the ad that leads customers to a specific landing page just used for that purpose.

Developing the most effective print advertising campaign comes down to the basic marketing principles of knowing your audience, creating compelling content that inspires action, and constantly analyzing your efforts. If you’re looking for a new way to reach customers, consider the impact print advertising could make for your business.

The 7 Strategies Your Email Newsletter Should Use

woman working on a laptop

When it comes to the basic “blocking and tackling” of effective email strategy in 2022, email newsletters are on the starting line. After all, 81% of B2B businesses name newsletters as their top content marketing strategy. However, the popularity of newsletters often makes it one of the most difficult tactics to deploy. It’s important for every business to consider how their newsletter is going to stand out in the crowded inboxes of their audience.

3 Benefits of Email Newsletters for Marketing

Before we dive into the email strategy for developing an effective newsletter, here are just a few important factors to consider:

1. Newsletters provide a way to educate current and prospective customers.

An effective email newsletter is informative and relevant. It should appeal directly to the subscriber’s interests and cover the topics from the industry. Because of this, newsletters provide your audience with a better understanding and knowledge of your brand in a way that is helpful. 

2. Newsletters help you keep leads warm.

Not everyone who visits your website or submits their email address is ready to buy. Newsletters can be a great way to keep potential customers engaged and informed until they’re ready to make the decision to buy. 

3. Newsletters can enhance your brand reputation and highlight your expertise.

Newsletters also provide a way to establish yourself as a thought leader in your industry and build expertise. By sharing relevant industry news and providing perspective on important topics for your audience in your newsletter, you become a trusted voice for them. 

 

7 Effective Strategies for Email Newsletters

So how do you create an engaging newsletter that creates momentum for your marketing efforts? Here are seven strategies to consider:

1. Choose an Email Software that Works for Your Brand

There are many email service providers out there on the market and choosing the right one is not easy. While we’ve used several survey platforms to send newsletters for our clients, our team likes the features and functionality that Campaign Monitor provides. The key is to find software that can meet your requirements and can guarantee both high deliverability and quality of your emails.

2. Set the Right Expectations by Letting People Know What to Expect from Your Newsletter

Because of how many emails are sent daily, people are more and more reluctant to share their email addresses. Whenever you’re asking people to sign up for your newsletter, it’s helpful to answer the question “What’s in it for me?”

Helping people recognize the value of subscribing to your newsletter and setting expectations for how you will communicate with them goes a long way in maximizing the ROI of your campaigns. 

3. Use a Clean and Consistent Template

You want to make sure your newsletters are skimmable and easy to read. Whether you use an out-of-the-box template or get one created especially for your brand, using a consistent design will help your brand achieve a layer of cohesiveness and flow.  

4. Make Sure Your Subject Line is Compelling

You only get one chance to make a great first impression with your subject line. According to research, 64% of readers make the decision to open an email based on the subject line alone. Here are a few different subject lines you can use to elevate your email newsletters.  

5. Consider Adding an Emoji to Your Subject Line

At Green Apple, we’ve found emojis help our clients’ newsletters stand out in a crowded inbox. One study analyzed over 9K email campaigns on mobile and found that subject lines that included emojis increased email open rates by 1,071% on Android and by 662% on iOS.

6. Make Your Newsletter Helpful & Informational More than Sales-Driven

Newsletters are better for cultivating customer loyalty and brand equity than they are for hard selling. When it comes to the content you create, it’s important to embrace the mindset of “always be helping.” One way to integrate this into your newsletters is the 90/10 rule: 90% informational content, 10% sales material. With the right balance, less is more and the educational material will lead to more sales than product copy.

7. Continually Analyze & Test to Find What Works

As with any marketing tactic, in email strategy, it’s important to constantly test and analyze your newsletter to see what works. You want to track the metrics that indicate whether or not your newsletter is working and test new ideas along the way. This includes testing out different strategies for send date, layout & design, calls-to-action, etc. 

Email newsletters might be something we’re all familiar with, but it can challenging to create a successful one for your own brand. We hope these insights and strategies help you develop a newsletter that delights subscribers and creates momentum for your marketing efforts.

What are Social Infographics and Why Do You Need Them?

Social media logos on phone

The social media landscape is constantly evolving and changing. One of the newest and most impactful trends? Social infographics. According to the latest research, the average attention span on the platform for video content is just about 2 seconds. On a desktop computer, the average attention span is 2.5 seconds. On a mobile device, it is 1.7 seconds.

Platforms like Facebook, LinkedIn, Instagram, Twitter, and Tik Tok are all valuable ways to stay connected to your audience. And yet, it’s become increasingly clear that your audience’s attention on social media is getting shorter and shorter. Social infographics provide a solution.

What are Social Infographics?

Social Infographics are short-form, visually-engaging content. They are designed to communicate a message as quickly as possible. There are many different forms of social infographics, including photos, videos, or micro-videos. In essence, social infographics are intended to be quick, easy to digest, and convenient to share. 

Why is Short, Image-Driven Content Important? 

Here are a few specific ways social infographics have become an effective way to create engagement for brands in every industry:

  • Social infographics are easy to digest. In an age of information overload and busy work lives, effective communication often requires the essence of the message to be delivered in the shortest time possible. 
  • Social infographics are incredibly effective on mobile devices. According to Google, more than 50% of web traffic comes from mobile devices. Social infographics are often created with mobile in mind, so they quickly capture an individual’s attention as they’re scrolling on their phones. 
  • Social infographics are more memorable. According to Forbes, adding infographics boosts credibility since 90% of all information we remember is based on visual impressions. Social infographics provide a way to help the content you create stick in the minds of your audience. 

 

Easy Ways to Create Social Infographic Content

One of the best things about social infographics is that you don’t have to look far to create countless content ideas. Here are a few specific ways we’ve worked with clients to create infographics for their social accounts:

Today’s consumers are craving short, easily-digestible content. (No pun intended.) Social infographics are a great way to create engagement and get the most out of your content. Take some time to think about the unique ways you can repurpose content into short, visually engaging content and discover the impact it can make on your content marketing efforts.

How To Upgrade Your LinkedIn Profile

linked in logo on an app icon
LinkedIn has always been the premier social media network for business professionals. But in recent years, LinkedIn has become a powerful marketing tool for businesses in every industry. While it’s important for brands to have a strategy for getting the most out of their LinkedIn page, equipping employees to elevate their personal LinkedIn profiles has become equally important.   Your LinkedIn profile is important because it both represents employees as individual professionals and it can represent your company as a whole. Your profile can be a tremendous asset for someone who is deciding whether or not to do business with you or to accept a position at your company. If you work in customer relations, your profile can give clients in your portfolio confidence that you know how to take care of their needs. That’s why it is important for your marketing company to support employees on LinkedIn by sharing best practices and ideas for your employees to optimize their profiles. 

How to Upgrade & Improve Your LinkedIn Profile

If you’re responsible for marketing or business development, here are a few simple tips you can share to help your co-workers create compelling LinkedIn profiles. 
1. Choose a professional profile picture.
Your picture makes a big first impression on your profile. A professional headshot is ideal, but we realize finding a professional photographer isn’t always easy or affordable.  Just because you don’t need an image taken by a professional doesn’t mean your picture shouldn’t be professional. Taking a high-quality photo on your smartphone doesn’t have to be complicated. Find a simple background and have someone take your picture for you. According to LinkedIn, you should aim for your face to take up about 60% of the image once it’s cropped.
2. Highlight the impact you’ve made in the headline. 
Your headline is the first thing that people see after your picture, so you want it to catch people’s attention. (It will default to your most recent job title if it’s not altered.) 
  • Start by adding your title and any relevant auxiliary roles (ex. speaker, author, nonprofit involvement, etc.)
  • Include relevant industry keywords
  • Add a value proposition statement about how you help people 
3. Write a compelling profile summary. 
Your summary is where you can really show your personality and share your story. It doesn’t need to be complicated, but it should be compelling. Rather than re-stating your resume or work experience, use your summary as a way to define yourself in your own words. Whether you use it to describe your unique calling or skill set, provide context for your career choices, highlight your biggest achievements, or show off your personality, the summary is your chance to share who you are in a way that is more personal and approachable.
4. Know your audience and what will get their attention.
As you craft your profile, think about who will be reading it — potential clients, new business opportunities, or future employees. Are there certain skills or areas of expertise they would want to know about? Once you have an idea of what readers might want to see, you can use these keywords in your headline, summary, experience, skills, and anywhere else they make sense on your profile. 
5. Use the features section to show off your best work. 
The features section on LinkedIn allows you to showcase media, links, and LinkedIn articles and posts at the top of your profile. This is a great way to highlight your expertise and skills in action. It could consist of a recent blog post you wrote, a presentation you’ve given, or a portfolio of your recent work. 
6. Ask for recommendations from recent clients.
It’s helpful for potential leads to see how you’ve helped other people. This is where recommendations can really enhance your credibility. Think of 2-3 people who have benefited from your work and ask if they’d be willing to write a recommendation. Many times offering to write a recommendation for them is a great way to return the favor.  
7. Engage regularly through posting and commenting.
Marketers know that consistent engagement is essential for producing results. While you don’t have to post every single day, it’s important to showcase consistent activity by writing posts and engaging with others. Set a recurring reminder on your work calendar to add a post or interact on the site for a set amount of time. If you don’t feel ready to write your own posts just yet, start with commenting. This will help humanize & upgrade your LinkedIn profile and show readers you’re actively connected to others.  Your LinkedIn content has the power to paint a picture for your clients, prospective employees, and anyone coming in contact with your brand. Our hope is that these three marketing best practices will help you upgrade your LinkedIn profile in a way that benefits you and your business.

Campaign Monitor: A Marketing Agency’s Review

two people talking to each other in an office setting

While marketing trends come and go, email still remains an essential tactic for businesses to engage with existing and potential customers. 93% of B2B marketers use email marketing for distributing content and promoting their products. On top of this, 72% of customers have said that they prefer email as their main source of business communication. 

Finding the right platform for your email marketing efforts can make a tremendous impact on your ability to create, send, and optimize your campaigns. Our team at Green Apple has used a variety of email marketing platforms over the years. To date, Campaign Monitor has been our favorite, especially for B2B companies or service-based businesses. 

Why do we use Campaign Monitor as our go-to email platform? We asked our digital marketing team in this review to share a few specific reasons they love Campaign Monitor. 

3 Reasons We Love Campaign Monitor for Our Clients’ Email Strategy

1. Campaign Monitor has a user-friendly platform. 

Campaign Monitor provides one of the simplest and most intuitive experiences of any email platform. Their email templates are by far the easiest to use. Their customer service representatives also provide quick, responsive answers to any questions. If there is ever anything that our team isn’t quite sure how to do, they’re very quick to explain how something works. Another user-friendly aspect of Campaign Monitor is that all of our clients are in one place when we log in. This is extremely helpful when managing dozens of email campaigns.

2. Campaign Monitor makes it super easy to build beautiful and effective emails. 

The layout and design of emails impacts conversion rates. With Campaign Monitor, you don’t need robust design skills or coding experience to design effective emails. Campaign Monitor provides a variety of templates that are easy to customize to create branded newsletters. This is not always the case with all email marketing platforms! If you do want to invest in more individualized design, Campaign Monitor has the capacity for designers to create custom-designed emails in Campaign Monitor.

3. Campaign Monitor provides valuable insights and helpful reporting tools. 

One of the most powerful tools available to any marketer is the ability to analyze the results of an email campaign. Campaign Monitor’s reporting capabilities are really beneficial. We can view detailed analytics to help uncover where our clients’ most active subscribers are coming from and how they engage with the content. The campaign dashboard makes it easy to see exactly how each email performed. It’s also incredibly simple to pull reports for our clients so they can view the data for themselves. 

Want to Elevate Your Email Marketing Efforts?

Green Apple Strategy is constantly looking for ways to help our clients find effective ways to reach their audience. If you’re looking for a way to elevate your email campaigns, our experienced team can help provide you with the ideas and insights. Reach out to us today for a consultation.

When to Use A Professional Photographer Instead of Your Smartphone

Capturing the attention of your audience is essential for any marketing campaign. Photos and images have become essential to achieving that goal. While technology has made it possible to take high-quality photos with a smartphone, there are times when hiring a professional photographer is important.  Over the past few years, Green Apple has worked with our clients to hire professional photographers for employee headshots, Google My Business pages, marketing collateral, Google 360° tours, and drone footage. While hiring a professional photographer can sometimes be expensive, the quality of the images often provides a greater ROI in the long run.  Here are just a few important statistics that highlight the importance of your photography:
  • 67% of consumers say the quality of a product image is “very important” in selecting and purchasing the product. (Source)
  • 75% of online shoppers rely on product photos when deciding on a potential purchase. (Source)
  • Good visual content is 40% more likely to get shared on your social accounts (Source)

4 Reasons to Invest in Professional Photography for Your Marketing

If you’re trying to decide whether or not to hire a professional photographer for your image needs, here are four factors to consider: 
1. Professional photography helps elevate your brand. 
Poor quality images, outdated images, or obvious stock photography can hurt your business. Having your own proprietary images to communicate your unique values, services, and products are invaluable. Good photography helps people to truly get a sense of what your company offers. 
2. Professional photography helps tell your story. 
Having high-quality, personalized content to market your business is so important to standing out online. A good photographer knows what customers want and can provide ideas and insights to elevate your images. 
3. Professional photography can equip your business with marketing assets. 
Great images are a long-lasting asset that can be reused over time and repurposed for many different applications. Whether you need a new piece of marketing collateral or want to build a library of images for social media, taking the time to hire a professional photographer can be an invaluable asset. It allows you to create high-resolution images that can be used on marketing assets for many different platforms and purposes. 
4. Professional photography can help you increase conversions. 
If you want to attract attention and customers to your brand, you need to have an impactful first impression on your audience by having great personal branding photography. Professional high-quality photos allow your customers to have a better understanding of you, your products, or your services. If a high-quality photo builds brand confidence, leads are more likely to purchase from your brand. 

When to use a Professional Photographer instead of your Smartphone 

Here are a few specific times we recommend clients hire a professional photographer: 
1. Team headshots
It looks professional when your team page uses similar images. A professional photographer ensures all of your headshots are consistent — from the lighting used, the background chosen, and the size and resolution of each shot. Taking the time to hire a professional photographer for your headshots instills the value of quality.
2. Images for your new website
The images on your website make a significant impression on your audience. It’s more difficult to create a good first impression with low-quality images or stock photos. If you’re investing in developing a new website, it’s valuable to set aside room in your budget to invest in new images that support a website redesign.  
3. Marketing collateral
Brochures, catalogs, or annual reports all need high-resolution images to build legitimacy and trust. Memorable images can help you tell a more compelling story and paint the picture you’re trying to create. 
4. Corporate events
You put a lot of time, energy, and money into your corporate events or parties. Why not invest a little more to ensure it is captured through compelling photography? Photographing your parties and outings is integral to showcasing your brand as a relevant and engaged community partner. In marketing, photos add a component to communication that written and verbal methods do not. The old adage that a picture is worth a thousand words continues to hold true, even in the digital age.

Olivia Cooper Promoted to Client Relations Director

Olivia
GreenApple Strategy is excited to announce Olivia Cooper’s promotion to Client Relations Director. Olivia joined Green Apple as a Client Relations Specialist in 2018 and was promoted twoyearslater to become a Senior Client Relations Specialist. Her new role will allow Olivia to continue to serve our clients while growing her capacity to lead anddevelop other members of the Green Apple client relations team. Marketing has been crucial for businesses to adapt during and after the pandemic. During this time, Olivia played a valuable role for many clients. She embraced new challenges by developing creative strategies to support client retention and growth. Because of the work of Olivia and the rest of the Client Relations Team, we’ve built even stronger relationships with many of our clients over the past two years. To celebrate her newest achievement, we wanted to highlight a few of the specific ways Olivia’s promotion will empower her to make an even greater impact on our team and our clients. 

Providing Greater Overarching Strategy and Creative Problem Solving

In her new role as Client Relations Director, Olivia will focus on providing oversight and strategic direction on all client accounts. This shift allows her to leverage her skills of problem-solving, opportunity analysis, and strategic plan development to impact more of the work we do for clients.  “I’ve really enjoyed being a part of the growth we’ve had with several clients over the last few years,” said Olivia. “Each day, we serve as a strategic partner and that means constantly bringing ideas and opportunities to them in hopes of growing their brand and, ultimately, their business.”

Mentoring and Developing Others 

Another important part of the Director’s role is helping to mentor and lead the Client Relations Team. As Director, Olivia will have dedicated time to invest in the client relations team to provide training and guidance to help them grow in their roles.  “Green Apple is in a phase of growth, so I’m really excited to be a part of expanding the Client Relations team and fostering an environment for the team where we all continue to learn from each other and the relationships we have with our clients,” Olivia said. “ We have a group of insanely talented (and fun!) people on the Client Relations Team and I’m really motivated to continue to work with them to enhance the services we provide for our clients,” she added. “One of the things I love most about leading the team at Green Apple is watching people grow and develop as they discover their gifts and lean into their work with passion, commitment, and creativity,” said Samantha Pyle, Owner and Chief Strategist of Green Apple Strategy. “Since her very first day, I’ve watched Olivia bring the best version of herself to our clients. I am grateful for her partnership and excited about the greater impact she can make by stepping into the director role.”