It’s A Numbers Game: How Quantitative Data Drives Successful PR Efforts

Numbers don’t lie. For better or for worse, this rings true across brands and entire industries. At Green Apple Strategy, we rely on hard and fast data to tell us what’s working for our clients and show us opportunities for improvement. 

When it comes to small business public relations, finding relevant, quantitative data can take some work. After all, how do you measure feelings about your brand?

This post explores five ways numbers can help you build a favorable brand reputation while working toward increasing your small business’s chances of being featured in news and media outlets. 

What’s the difference between Public Relations and Marketing?

Public relations and marketing can often be confused by the general public. But as professionals, you and I know better. If you need a crash course in understanding the differences—and how public relations (PR) is great for business—stay tuned, and I’ll fill you in! 

Marketing typically involves some type of paid effort. Think advertisements, special events to get the word out about a particular product or service, promotional merch, and more. Whereas PR is exactly what it sounds like; building relationships with the public. In most cases, that will be your customers, community members, and decision-makers. 

Five Ways to Use Data to Get Noticed

The first step to getting noticed by media outlets is to actively make a name for your small business. PR tactics like posting on social media, authoring a blog or white paper, and speaking publicly about your business or industry create a connection with your audience and position your brand as a go-to industry leader. Here are five steps to grow your audience and improve your chances of being seriously considered when reaching out to news and media outlets.  

1. Grow Your Email List

Email can be a numbers game. The more high-quality email subscribers you have, the higher your open rates. What do I mean by “high quality?” Simply put, people who have opted in and have good email addresses. Strike a balance between staying top of mind and sending emails too frequently, which can lead to members of your audience unsubscribing.

Quantitative data can be helpful here, providing hard and fast numbers regarding open rates, bounces, and how many subscribers enjoyed your email messaging enough to click through.

2. Think Social

When planning your PR strategy for social media content, pay attention to your reach and engagement. Note how many followers are seeing your content as compared to how many followers you have. Next, note the percentage of likes, comments, and shares your content receives. Higher impressions and engagement rates will help your brand become better known within your community.

3. React Publicly

Is there a newsworthy or trending topic that relates to your industry? Establish yourself as a subject matter expert by sharing your thoughts and relevant experiences with your email list and on your social media accounts. The key is to remain professional, no matter how passionate you are about the topic.

Share your thoughts at times when your audience is already on social media to increase your reach and potential engagement.

4. Get Published

We’ve established that you have ideas, thoughts, and opinions to share on newsworthy content related to your field. So, why not craft that narrative into a story? But, instead of sharing it with as many print and digital newspapers and magazines as possible, cast a very intentional, strategic net. Yes, this is a situation where higher numbers will not do you any favors.

Think about who you know in the media business and start there. Or research publications relevant to your field and send them a well-thought-out email sharing your story idea. In this case, a narrow focus on the right outlets will drive more results than a mass approach. 

Another viable option is to self-publish by starting a blog. There are SEO benefits here too. Plus, you can get a solid count of clicks on a blog post to see how your content resonates with readers. 

5. Start Local

Here is where numbers and location can be on your side. You’ve done the work of building a social media following and a high-quality email list. You’ve shared valuable content with your digital community. Now, pitch your ideas to local media outlets. Be sure to share the numbers of followers you have and where you have already been published. Again, this helps to establish your brand as the subject matter expert, making it clear that you are THE best choice to speak on specific topics related to your field. 

Starting with local channels is a great way to gain experience with media appearances. Plus, there’s usually less competition when compared to larger, national outlets – a bonus when you’re getting started. 

Partner with a Professional Agency

Thankfully, it’s a myth that only large corporations can afford to bring on a professional agency. Our team is well-versed in understanding the needs and budgets of small businesses. We’d love to help you create a data-backed public relations plan that enables you to grow and connect with your audience. Contact us today to start the conversation!

How to Request Customer Feedback and Testimonials

woman in apron showing a tablet to a customer

When you run a successful business, your customers have stories and experiences to share about your company. Their feedback can provide valuable ideas for improvement and reassurance about what you’re doing right. But it can be difficult to access this valuable information without taking an intentional approach to collecting it. How can you ask customers for reviews in a way that’s efficient, effective, and provides the feedback you need? 

In our experience, it’s best to do so with a plan, armed with the right questions and tools to gather the data you need. This strategic approach can help your team make the most of customer feedback and that the information you gather does, in fact, help your business grow.
 

Make a Plan 

Before you ask customers for reviews, take some time to develop an intentional plan. The most important piece of this step is determining what you want to gain from gathering customer feedback: 

  • Are you curious about how a particular product is performing? 
  • Do you want to know if customers are happy with the service they are receiving? 
  • Are you ready to take action on a known customer pain point but unsure of where to start? 

Additionally, consider why you want to gather customer feedback. Is your goal to see how you stack up against competitors or to make changes to your product or process?  In other words, decide what action you will take with the data once you have it. Knowing what data you want to gather will impact how you ask customers for reviews.  

Ask the Right Questions 

Once you know what information you want, you can determine how you are going to ask for it. Asking the right questions is key to garnering the data you need for positive growth. 

For example, if you want to know about a specific product, craft open-ended questions that are specifically about that product rather than about the business as a whole. 

“Why did you purchase our nighttime moisturizer?” will get you more precise answers than “Why did you purchase our skincare?” Even “Did you like our skincare?” only yields a “yes” or “no” answer, which closes off the conversation as well as your ability to learn more about the customer’s experience. 

Finally, only ask questions that are absolutely necessary. Once you have a customer’s attention, it’s hard not to try and glean as much information as possible. However, you’re more likely to collect actionable data if you keep questions short and clear. Focus on getting the information you truly need instead of all the data you could ever possibly desire. After all, you can and should survey customers multiple times to get a broader sense of their overall experience with your business.
   

Choose the Best Tools

There are many cost-effective tools you can use to effectively ask customers to share their reviews. The ones that are best for your business will depend on your resources, both human and capital, as well as the demographics of the customers you want to reach. 

Email

Sending a follow-up email after a purchase or service is an effective way to engage customers. When soliciting feedback via email, use a strong, enticing subject line and consider offering an incentive for participating. Pay attention to your email signature, too. Sending it from a team member instead of “Customer Service” will yield better results and provide a personal touch. 

Social Media 

Sharing polls on social media is an effective, efficient, and even fun way to get your customers involved in sharing feedback. The polls that perform best are short, sweet and to the point. 

SMS

With higher open rates than email, SMS messaging is one of the most powerful ways to request customer feedback. Many people are never more than a few feet from their phone, meaning they will see your text in real time and may reply just as quickly. Several of our clients use survey platforms such as Loyalty Loop or Delighted to capture customer feedback after a service call or other customer interaction. These platforms also offer the opportunity to track customer satisfaction over time through a Net Promotor Score data point.

Feedback Buttons and Forms  

Customers may want to leave reviews on their own terms. To facilitate this, you can add feedback options to your website or blog. On a website, an easily accessible feedback form allows testimonials to be shared at any time. Similarly, placing a “Was this helpful?” button at the bottom of a blog post can tell you if your content is relevant to your audience. 

More Pro Tips

Your customers are your most valuable asset; without them, you don’t have a business. With this in mind, be sure to thank them for their feedback. And don’t be overly concerned about negative reviews. Addressing these in a polite and professional manner will demonstrate to other customers that you’re willing to engage when something goes wrong. Simple, effective communication can go a long way in turning an unhappy customer into one that gives you rave reviews. 

Get Actionable Customer Feedback That Works

Green Apple Strategy uses responsive, well-designed tools to help our clients gather and analyze essential data points. If you need more insight into your customer experience, our team can provide you with the right data to make key decisions. Reach out to us today to see how we can help you gather customer feedback in a way that positively impacts your business. 

How to Harness the Power of Storytelling in Event Marketing

Let’s be honest… it takes a lot of time, attention, and energy to plan and execute an event. The last thing you want is to waste your resources on an event that falls flat. After planning and executing dozens of events for clients over the years, we’ve learned some of the most important best practices for creating an effective and unforgettable event. Harnessing the power of storytelling is one of the foundational pillars of effective event marketing.   

Building your event around a compelling story is beneficial for several reasons. It makes promoting your event easier by creating a more intriguing hook for guests or media outlets. It unlocks creative ideas and opportunities to engage attendees. It is easier to promote, and it creates a more memorable experience for attendees. Ultimately, it enables you to connect with your audience on a deeper level.

How to Harness the Power of Storytelling in Event Marketing

Here are some specific tips and ideas that marketers can use to harness the power of storytelling in event marketing:

Start with a Strong Story

The first step is to come up with a strong story that will resonate with your audience. You need to decide on the core idea behind your event. The “story” of your event should be relevant to your brand, your values, and your overall blueprint for your brand story.

Here are a few questions to consider: 

  • What is the overall purpose of the event? What messages or emotions do you want to convey to the attendees?
  • What are the core themes or ideas associated with your brand or organization?
  • Are there any key moments or events in your company’s history that could be used to tell a story?

Make it Personal for Your Audience

Helping your audience see themselves in the story is an important factor. The events that resonate the most are ones that allow you to connect with the audience on an emotional level. When your attendees can see themselves in the story, they’re more likely to remember and enjoy the event.  

Creating an event that resonates with your audience can be challenging because so much of your attention is focused on your marketing goals. Taking time to ask these questions can help create an event that personally resonates with attendees: 

  • What is the target audience for the event? What are their interests and pain points?
  • What could make it a must-attend experience for your target audience?
  • How can you improve their experience or their life through the event.

Engage All the Senses

Visuals can be a powerful way to tell a story, but it’s equally important to think beyond visuals and incorporate elements that appeal to sight, sound, touch, taste, and even smell. In the iconic words of Marshall McLuhan, “The medium is the message.” The way you deliver your story determines its impact on your participants, so have fun with it! 

Here are a few ways you can create an “immersive experience” that supports the story you want to tell:

  • What emotions do you want attendees to feel during the event? 
  • How can you evoke these emotions using sound and lighting design or visual elements?
     
Real-World Examples of Storytelling in Event Marketing

Over the past few months, we’ve been able to design and implement several event marketing strategies for our Green Apple clients. Here are some examples of how storytelling has been used in their event marketing plans:

The Skylight Grand Opening Event: Sip & Sample 

After months of renovation, The Factory at Franklin wanted to create an opportunity for guests to explore the reimagined space and celebrate the grand opening of The Skylight—the new bar at The Factory at Franklin. We designed an event called Sip & Sample that highlighted The Skylight’s narrative of being a space for the community. We brought together new and current vendors of The Factory and invited the community to join us for this exclusive grand opening event.  

Crain Construction’s 90th Anniversary Celebration

Known for building relationships and structures that last a lifetime, Crain Construction wanted to celebrate their 90th anniversary alongside team members, former employees, customers, and industry partners who supported their growth over the years. By hosting the event at Prancing Horse of Nashville Ferrari Dealership—one of their most recent projects—we were able to create an immersive experience that celebrated the past while generating excitement for the company’s future. 

United Communication’s Project UNITE Celebration

United Communications is a local internet company making tremendous strides in providing high-speed internet access to rural communities across Middle Tennessee. They came to Green Apple Strategy looking for a way to celebrate a state-funded grant for their Project UNITE initiative. Every aspect of the event, including the location, speaker list, and food choices, was designed to demonstrate the company’s commitment as a local provider.

Let Green Apple Plan Your Next Event

Special events are a powerful tool that can be used to enhance your marketing goals. If you’re ready to develop a compelling story or theme for your upcoming event, ensuring a memorable and impactful experience for your attendees, we’d love to talk. Reach out to us for a consultation.

Marketing Outside of the Office: 5 Ways to Be A Successful Marketer Without Being Stuck at a Desk

Can you be a marketer without working a traditional 9-5? The answer is a resounding “YES!” Today, more and more marketers are finding success—for their careers and for the brands they represent—without spending all day behind a desk. 

Modern, untraditional marketing initiatives take many forms, including influencer, affiliate, guerilla, stealth, and street. I’ll unpack each of those in this blog post so you can learn more about how the marketing landscape is changing to include new techniques that largely occur outside of the office.

Influencer Marketing

If you’ve spent time on social media, you’ve encountered influencer marketing. This type of marketing is highly effective, relying on endorsements and product mentions from individuals with a dedicated social following who are viewed as experts within their niche.

For example, a popular fitness vlogger may be asked to post a video on TikTok promoting certain supplements or athletic gear. She then creates content around the product and shares it with thousands or even millions of followers. Because they already trust her expertise, they will be more likely to purchase the product she is advertising. 

Influencer marketing is effective because it relies on the relationships the influencer has previously established with her audience. Instead of the brand building trust with the audience directly, the influencer’s endorsement does that for them, quickly creating a bridge between the audience and the brand. 

Affiliate Marketing

Affiliate marketing refers to sharing a link to a good or service on your website or blog and earning a commission each time someone purchases the product from that shared link. 

This type of marketing involves little to no startup costs, as most affiliate programs are free to join. Plus, there are several different paths to choose from as you’re getting started, including promoting your link in search results or through email marketing, developing your own influencer program, or creating a website based on product reviews or coupons.
 

Guerilla Marketing

Less intense than its namesake guerilla warfare, guerilla marketing relies on the element of surprise to create wonder and awe in the day-to-day lives of potential consumers, both in person or online. It requires less upfront costs than many traditional marketing methods. But, what guerilla marketing lacks in costs, it makes up for in hands-on execution and creativity. 

Consider Bounty’s surprise gigantic messes in the streets of New York City – think an oversized popsicle and a huge spilled coffee cup – to advertise the effectiveness of the paper towels. Out-of-the-box ideas like this are noticeable and thought-provoking, meeting potential buyers where they are and leaving a memorable and positive impression. 

Stealth Marketing

In contrast to guerilla marketing’s eye-catching techniques, stealth marketing aims to fly under the radar. Brands want to showcase a product or service, but in a more indirect campaign that drives awareness more than sales. 

A popular form of stealth marketing is product placement (i.e. when a product is strategically placed in a T.V. show or movie). However, it can also occur via reviews, company partnerships, and web content produced or endorsed by a third party. The most important part of a stealth marketing campaign, or any marketing campaign, is to be genuine or risk ruining your reputation. 

When done well, stealth marketing can create excitement and conversation around a brand. It can make a brand more memorable and help potential customers feel empowered in purchasing decisions. 

Street Marketing

Street marketing is the close cousin of guerilla marketing. Like guerilla marketing, effective street marketing can be accomplished on a low budget if it’s big on creativity. 

A key difference is that while guerilla marketing occurs in person and online, street marketing is limited to just that: the street and other public places like sidewalks and transit stations. 

Street marketing includes tactics like placing static ads in unexpected places, such as an ad for Roto-Rooter on a manhole cover or using enthusiastic brand ambassadors to pass out product samples. 

Develop the Best Marketing Strategy

Our team at Green Apple has years of experience developing modern strategies for brands throughout the United States. If you’re ready to move your marketing outside of the office, reach out and let our team put together a plan that will stop your audience in their tracks.

Meet the Team: Courtney Cochran

Courtney Cochran is an Assistant Client Relations Specialist at Green Apple Strategy, a marketing agency in Nashville. She is a liaison to clients and provides project management and administrative support.

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Four Event Marketing Best Practices for Unforgettable Experiences

When it comes to telling a brand’s story, events are incredibly powerful. A well-planned, well-executed event can gather stakeholders, communicate brand values, and build community connections all over the course of two hours. However, the opposite is also possible. An ill-planned and poorly executed event can strain relational ties, communicate inefficacy, and harm PR efforts. 

If you want to support your marketing strategy with an exceptional event, try the following event marketing best practices for an event that can increase brand awareness and bring in new business.

Four Event Marketing Best Practices for Unforgettable Experiences


Set Aside More Time Than You Need

Realistically, how much time do you need to plan, schedule, and run a successful event to promote your business? A week? A month? Six months? A year? Events run the gamut, ranging from sponsoring a local charity gala, throwing a party at a major trade show, or celebrating a groundbreaking with government officials. Green Apple Strategy has helped our clients plan all these events and more — we know how sufficient time can lead to excellent outcomes. 

While some events take days or weeks to plan, others require months of collaboration. As a rule of thumb, estimate how long you think it will take and double that amount of time. It’s impossible to start too early. The scope and cost of events tend to expand, and making extra time for unexpected delays is a best practice you won’t regret.


Over-Plan Your Marketing Event

In addition to setting aside sufficient time for an event, we suggest a similar course of action when it comes to organizing and planning an event. Brands new to event planning may assume that it consists of simply listing what you need to do and assigning those duties to different individuals. 

In fact, event planning requires lists of materials, vendors, attendees, organizers, and expenses. It also requires sketching out a timeline for choosing, confirming, and paying for all the components of the event. If you don’t have an individual at your organization who specializes in event planning, the responsibility of the event is often placed on team members who already have full-time roles at your company. This can cause stress and strain as people add even more to their already full schedules.
 

Team Up With an Experienced Marketing Event Partner

To prevent overwhelm and resentment, it’s best to partner with an event marketing agency that has experience planning and throwing large events. Often, a high-level overview is lost when brands try to add event planning to their areas of expertise. Key components, invites, or aspects of the event fall through the cracks, learning to frustration and embarrassment. 

Outsourcing your event planning and marketing to an experienced partner places the responsibility on them to keep tabs on the overarching strategy and the on-the-ground details and logistics. Your brand can still retain creative control and assist with idea generation and execution while receiving the support you need to throw the best event possible for your brand, your board, your customers, and your community.


Drum Up Anticipation Through Marketing

Event planning is so complex that advertising, marketing, and PR for the event can fall by the wayside. Leaving marketing for the last minute almost always affects turnout and deliverables, making the event a less powerful vector for brand loyalty and visibility. Instead, marketing and publicity should go hand-in-hand with the process of event planning so that the event can be promoted every step of the way. 

Promoting your event means identifying publications and media outlets that should feature your event, reaching out to invitees, sponsors, and community partners who have a stake in your event, and creating a coordinated social media strategy to create anticipation for your event. Sellout events create palpable buzz, interest, and curiosity about brands. (We should know—our sellout event for The Factory at Franklin led to an extensive waitlist invested in future events that is now an engaged email marketing audience.) When it comes to event marketing, there’s no such thing as creating too much excitement. 
      

Let Green Apple Plan Your Next Event

Special events are a powerful tool that can be used to enhance your marketing goals. If you’re ready to use event marketing best practices to build connections while increasing brand awareness, reach out to us for a consultation. 

Events are an incredibly powerful part of building a company’s brand story. Here are some of Green Apple’s best practices for a well-planned and well-executed event.

From Idea to Impact: How to Develop a Memorable Brand Story

Every successful company started as an idea. 

Whether it was a concept sparked by a business conversation or originally written down on the back of a napkin, every brand has a story to tell about how it evolved from idea to impact. As a marketer or business leader, your ability to tell that story (i.e., brand storytelling) affects how well your potential customers remember who you are, connect with your mission, and care about your products or services. 

Brand storytelling not only explains how you differ from your competitors; it also humanizes your brand in a way that allows people to relate to it. It helps customers understand who you are and why your business exists. 

For example, Green Apple Strategy was founded as a marketing and PR agency that builds marketing strategies with the entire business in mind. Rather than offering “one-off” marketing projects like creating a website or managing social media, we come alongside businesses to develop and implement marketing strategies with their “core” business areas in mind. As a result, a big part of our work has been helping businesses find their “story” and tell it effectively in today’s digital age. 


Develop a Blueprint for Memorable Brand Storytelling

After working with dozens of clients in various industries over the years, here are a few best practices we’ve learned when it comes to developing your brand’s story:

Discover your why.

To borrow the famous adage from Simon Sinek, “People don’t buy what you do, they buy why you do it.” Discovering your why when marketing your business should always be step one. Rather than leading with your products, services, or solutions, take a step back and examine the motivation behind your actions. It’s more than just making a profit (or at least, it should be). It’s the big, bold vision that motivates your company.  

Help your audience see themselves in your story.

While your brand story unpacks your origin and unique differentiators, it’s essential to remember that the best marketing makes your audience feel like the hero in the story. It’s important to make sure your audience can see themselves in your brand story. That means highlighting their specific challenges or obstacles and why you care about helping them solve the problem.

Make sure your brand story aligns with your business goals. 

Your brand story should align with your business goals and integrate into all areas of your business—including marketing, sales, and all internal and external communications. Potential goals to build your story around include revenue growth, clarifying what your business offers, differentiating from other companies, or growing brand awareness. 

Don’t forget to be human. 

Remember, people connect with people. Your brand story should have personality. Boring books don’t attract readers. In the same way, your brand story should be inspired by the presence of people who participate and develop your company — written with the specific personality that represents your company. 


Questions to Help With Brand Storytelling

As we work with brands, we get to know their history, unique value proposition, ideal target audience, and dreams for the future. Each of these impact the brand story we craft. While it’s important to create a unique narrative, here are a few helpful questions that could help you identify the important elements and narrative arc of your brand story: 

1. How and why was your company founded? What inspired its creation?

2. What were the specific challenges or problems your company sought to address in the market? How does that connect with the problems you seek to address today?

3. Were there any significant events, experiences, or turning points that shaped the early days of your company?

4. What were the core values, principles, or beliefs that guided the founders in establishing the company?

5. Did your company experience any transformative moments or breakthroughs that set it apart from competitors?

6. Who is your target audience? How does your product or service positively impact the lives of your customers? 

7. What is your company’s vision for the future? How do you plan to evolve and make a positive impact?


Take Your Brand Storytelling to the Next Level

Creating a compelling brand story is worth it because it becomes something to reinforce in every marketing campaign. If you’re struggling to identify a brand story or marketing message that resonates with your audience, our team can help. Reach out to our team to learn more about our process or schedule a time to chat.