Category: Digital Marketing

Stop Guessing. Start Planning: 5 Questions for Your 2026 Marketing Strategy

If you lead marketing for a small or mid-size business, you know how easy it is to jump straight into tactics when planning for a new year. But without a disciplined approach, you risk creating a marketing plan that looks busy on paper but doesn’t actually move the needle.

If you want to build a great marketing plan, you have to look back before you can look forward. You need to learn from past successes and failures and assess the changing market landscape. This approach will help you align your marketing strategies with your overall business objectives.

Build Your Marketing Plan With Five Simple Questions

We use five core questions to guide marketing conversations with our clients. These aren’t theoretical questions. Each one has helped our clients uncover opportunities, solve challenges, and build stronger marketing strategies. As you start planning for 2026, you can use them as a checklist to guide your own process.

1. What lessons were learned from this year’s marketing efforts?

Every marketing team has wins and misses. The key is taking time to dig into both. What campaigns drove the most engagement? What channels fell flat? Which experiments are worth repeating? Looking at your successes and failures side by side gives you clarity on what to carry forward and what to leave behind.

Client Example: As a long-time marketing partner of The Gardner School during their nationwide expansion, we hosted annual collaborative brainstorms to review wins and challenges. These sessions help us identify what worked and build on that momentum in the next year’s plan.

2. What are the overall business goals and objectives for the upcoming year?

Marketing goals only matter if they’re connected to company-wide objectives. If leadership is prioritizing growth in one division, entering a new market, or even focusing on employee retention, your marketing should be designed to support those goals. This is where collaboration with stakeholders across the business is crucial.

Client Example: When working with First Acceptance Auto Insurance, we learned that one of their key objectives was boosting employee engagement and recruitment. That insight helped us create an innovative internal engagement campaign that strengthened company culture while supporting long-term growth.

3. What are the main challenges and opportunities in the market?

Markets shift quickly. New technologies emerge, competitors pivot, and customer expectations evolve. Before you set your 2026 plan, take stock of what’s changing in your industry. Understanding both the threats and opportunities in your space helps you position your marketing efforts more strategically.

Client Example: During Urban Sweat’s merger and acquisition process, this question helped us identify the unique challenges of onboarding new franchisee owners. By addressing those needs with targeted marketing support materials, we created a smoother transition and stronger growth trajectory.

4. How can you improve and ensure alignment between marketing and other departments?

Even the smartest marketing plan will stall if it’s out of sync with sales, operations, or customer service. Use the planning season to check in. Are your sales teams equipped with updated materials? Do operations have the capacity to deliver on what you’re promoting? Is everyone clear on your target audience, messaging, and priorities? Alignment drives efficiency and impact.

Client Example: With Maxwell Roofing, this question led to a complete overhaul of their sales playbook. The new playbook streamlined proposal processes and ensured consistent messaging across teams.

5. How will you evaluate your efforts and pivot if needed?

No plan survives the year untouched. That’s why building in evaluation points—and knowing how you’ll pivot if needed—is essential. Set milestones to review results quarterly. If a campaign underperforms, plan in advance what you’ll try instead. If a new opportunity arises, decide how you’ll shift resources. Planning for flexibility gives you confidence to adapt without scrambling.

Client Example: During the pandemic, ATECH needed a new path forward. By asking this question, we quickly shifted from a brand awareness campaign to helping them launch a new service model, a switch that kept them resilient in a time of uncertainty.

Let Green Apple Strategy Help You Plan

The best marketing plans are built on a foundation of honest evaluation and strategic foresight. If you need help getting started on next year’s marketing plan, our team is here.

We can help you build an effective strategy to help your brand achieve its business goals. Get a behind-the-scenes look at our process or connect with our team to start a conversation.

The Pillars and Pitfalls of Event Marketing: Lessons Learned from Our Experiences

There’s nothing quite like an event to generate excitement and bring your brand to life in a tangible way. Whether it’s a grand opening, a customer appreciation party, or a milestone celebration, events have the power to engage your audience in ways few other tactics can.

But here’s the truth: events are gigantic undertakings. There are hundreds of details to manage, from catering to AV to signage to seating charts, and by the time you get around to actually promoting the event, your energy (and creativity) might be running on fumes.

That’s why a smart, strategic approach to event marketing can make all the difference. At Green Apple, we’ve helped businesses make their events not only beautiful and well-attended, but brand-building and buzz-worthy.

Drawing on our extensive experience as professional marketers and event planners, the team at Green Apple Strategy has put together a list of practical dos and don’ts. These insights will help you cut through the chaos and ensure your next event is a successful, cohesive brand experience that drives measurable results.

The Pillars of Event Marketing: Winning Moves to Make Your Event Shine

Set Clear Goals: Start with the Why (and the Wallet)

Always begin with the end in mind. Before you even think about a date or a venue, define your event’s primary objective. Is it to position your brand as a community leader, tell a powerful brand story, generate leads, or drive sales? Your goal will inform every subsequent decision. Crucially, once your goal is set, establish a firm budget. A $5,000 budget will lead to a vastly different event strategy than a $50,000 one. Staying true to these foundational elements will guide all your choices, from venue to marketing channels, ensuring a successful and strategically aligned event.

Maximize Partnerships: Turn Vendors into Amplifiers

Most events thrive on collaboration, involving a myriad of third-party vendors, sponsors, and even community partners. Don’t let these relationships be one-sided! Capitalize on these valuable partnerships by actively highlighting them across your marketing channels – think shout-outs on social media, mentions in your company newsletter, or dedicated sections on your event website. Showcasing your brand as a collaborative community player is excellent PR, and tagging your partners can expose your event to new, relevant audiences, multiplying your reach organically.

Be Personal with Outreach: Slide into Their Inbox (and Texts)

In today’s multi-channel, always-on world, you need to meet your audience where they are. This means leveraging personalized, well-timed text messages and email drip campaigns. Text messages are fantastic for sending urgent, concise information like event reminders, last-minute updates, or directions. Meanwhile, a well-crafted email series can build excitement, share valuable content related to the event, and gently nudge your target audience towards attendance. The key is balance and relevance. Don’t overdo it, but ensure your communications are valuable.

Make the Event a Living, Breathing Expression of Your Brand

Imagine your event as a pop-up experience, a temporary opportunity to tell your brand story through your event. Every touchpoint, from the entrance signage to the smallest swag item, is an opportunity to reinforce your brand identity. Be intentional about where and how you place your brand throughout the physical space and in all pre- and post-event communications.

What unique experience do you want people to have with your brand at this event? What specific feeling or message do you want them to remember when they leave? Strategic branding ensures your event is a memorable immersion into your brand’s world.

The Pitfalls of Event Marketing: What Can Derail Your Efforts

Don’t Limit Your Focus to Just Ticket Sales: Don’t Just Sell—Tell

Of course, you need attendees – an empty event isn’t much fun. However, resist the temptation to make every piece of marketing content solely about buying tickets. Your audience is looking for value and reasons to be excited. While the ultimate goal of all event-related content is indeed to drive attendance, some of it should take a more subtle, informative approach.

Provide valuable details about the agenda, participating vendors, nearby amenities, or even a “what to wear” guide. This builds anticipation and provides practical value, subtly encouraging ticket purchases.

Don’t Set It and Forget It: Autopilot Promotion Could Lead to Disaster

We love strategy so much, we put the word in our name! But a strategy isn’t a static document you create once and then ignore. When marketing your event, be diligent about monitoring your analytics. Pay close attention to email open rates, click-through rates, social media impressions, and engagement levels. If you’re not seeing the desired results, don’t hesitate to adjust your approach. Marketing is an iterative process; being agile and ready to pivot ensures you can capture greater interest and hit your attendance goals.

Don’t Forget to Follow Up: Keep the Momentum Going

Congratulations! Your event wrapped up, and it was a smashing success. Is your work done? Not quite. Post-event follow-up is an often-overlooked yet critical opportunity to deepen connections and gather insights. Send out surveys to collect meaningful feedback that can assess the event’s success and inform future gatherings. This is also the perfect time to nurture new leads you’ve acquired, thank your vendors and sponsors (strengthening those valuable relationships), and repurpose event content. Post-event communication closes the loop and leaves a lasting positive impression.

Don’t Underestimate the Power of PR: Give the Press Something to Talk About

In the whirlwind of event planning, it’s easy to overlook traditional public relations, but intentional PR can deliver significant long-tail exposure. Think strategically about who might be interested in your event beyond direct attendees – local media outlets, industry publications, community calendars, or even relevant podcasts. Pitch compelling angles pre-event to build buzz and secure media coverage. Post-event, share success stories, key takeaways, and compelling visuals. This extends the lifespan of your event far beyond the actual date, building reputation and reaching new audiences that you might not otherwise touch.

Event Marketing in Action: Green Apple Success Stories

At Green Apple Strategy, we’ve had the privilege of partnering with clients to bring their event visions to life, translating meticulous planning into memorable experiences and measurable results. Here are a few examples:

Saffire Restaurant Grand Opening Celebration

When this iconic Franklin restaurant made a comeback, we helped them make a splash. Green Apple curated a priority guest list of Nashville-area media and influencers, ensuring the right people were in the room. We also secured targeted local media coverage that aligned with Saffire’s ideal customer, keeping the momentum going long after the party ended.

The Skylight Grand Opening at The Factory at Franklin

To celebrate the opening of The Skylight and reintroduce The Factory at Franklin, we planned and promoted a high-energy “Sip & Sample” event featuring vendors from across the property. The interactive format encouraged exploration and community-building, and it paid off. The event sold out within 24 hours, with a waitlist of over 350.

Crain Construction’s 90th Anniversary Celebration

For this milestone moment, we didn’t just plan a party. Instead, we told a story. We created a powerful video and photo slideshow that honored Crain’s legacy and pointed toward its future. These assets became part of the company’s long-term content library for digital and social media.

Turner Talley Retirement Celebration for Charter Construction

When Charter Construction President Turner Talley retired, we helped make his send-off both personal and brand-forward. Held at one of Charter’s milestone projects, GEODIS Park, the event featured a surprise video tribute to Turner featuring dozens of interviews with his closest friends and colleagues, branded banners, jumbotron messaging, and custom screen displays that honored Turner while reinforcing Charter’s identity. It was more than a celebration; it was a brand moment.

Ready to Make Your Next Event One to Remember?

Event planning is about the details, but event marketing is about the impact. If you want to create an event that lives beyond a single evening, Green Apple Strategy is here to help you think strategically, plan creatively, and follow through with purpose.

Let’s talk about how to bring your next event to life. Reach out to us today to start a conversation about how the right event can bring unparalleled benefits to your business.

AI-Powered Marketing: How We’re Using AI to Elevate Our Agency Services

Remember when social media first emerged as a marketing tool? It took everyone by surprise, quickly evolving from a fun way to connect with friends into a powerful platform for brands to engage with audiences. Just as we adapted to that shift, we’re now seeing AI take the spotlight, reshaping how we approach marketing with new possibilities and challenges.

As brands and agencies strive to improve marketing outcomes, the question becomes: How can we leverage AI to enhance efficiency while remaining authentic?

We believe it’s our role to help clients navigate new marketing trends and embrace tools that can drive business success. Over the past couple of years, we’ve been actively exploring and implementing AI tools to streamline our processes and deliver superior results.

4 Ways Green Apple Strategy is Using AI to Enhance Our Work

Here are a few ways we’ve been using AI to work smarter and more efficiently:

AI-Powered Social Media Magic

Social media is more than just posting a cute dog video (though we love those, too!). Instead, it’s about timing, engagement, and understanding your audience on a deeper level. That’s where AI comes in. We’ve recently been using Sprout Social, a platform that’s been in our toolkit for years, to elevate our clients’ social media efforts. The AI built into Sprout Social helps us determine the best times to post for maximum engagement, enhances our social listening capabilities, and speeds up response times to customer inquiries. It also dives into performance data, helping us pull out key insights that can shape future strategies.

Do’s and Don’ts of Social Media AI:

Do use AI to analyze engagement metrics and optimize posting times.
Don’t rely solely on AI to craft your social content—authenticity still reigns supreme.
Do leverage AI for social listening, but remember to respond with a human touch.
Don’t ignore the qualitative aspects of social interactions; AI can inform, but it’s not a substitute for genuine engagement.

Supercharged SEO with AI

SEO is crucial for driving organic traffic, and AI can help optimize content to improve search engine rankings. Tools can analyze your content’s performance, suggest keyword opportunities, and provide recommendations for improving readability and structure. By incorporating AI-driven insights, we’ve been able to ensure our clients’ content is well-optimized and more likely to appear in search engine results.

Do’s and Don’ts of SEO Optimization with AI:

Do use AI to identify keyword gaps and optimize content structure.
Don’t overstuff keywords—AI can help find the balance, but it’s essential to maintain readability.
Do regularly update your SEO strategy with AI insights to keep up with algorithm changes.
Don’t rely on AI alone; human creativity and strategic thinking are crucial for truly effective SEO.

Idea Generation 2.0: AI as a Creative Co-Pilot

AI has become a valuable resource for content brainstorming and research. Tools like ChatGPT and Google Gemini can help generate ideas, analyze industry trends, and identify potential content gaps. By leveraging AI, we can develop content strategies that are more targeted, relevant, and engaging for audiences.

Do’s and Don’ts of Content Brainstorming with AI:

Do use AI to explore new ideas and identify content gaps.
Don’t depend on AI to do all the thinking—let it spark creativity, but make sure the final ideas are infused with your unique brand voice.
Do leverage AI for researching trends and staying ahead of the curve.
Don’t forget to fact-check AI-generated content; while it’s a great starting point, accuracy is key.

Polishing Content with Precision

AI can also be a helpful tool for content editing and enhancement. Grammarly, for example, can help identify and correct grammar and spelling errors, improve readability, and even suggest alternative word choices. By using AI-powered editing tools, we can ensure our clients’ content is polished, professional, and error-free.

Do’s and Don’ts of Content Editing with AI:

Do use AI to catch grammar mistakes and improve readability.
Don’t rely entirely on AI for editing—human oversight ensures your content stays on brand.
Do utilize AI to maintain consistent tone and style across different content pieces.
Don’t use AI as a replacement for your unique editorial voice.

Blending Tech with Talent: The Future of Marketing

At Green Apple Strategy, we believe in being true partners with our clients. AI has become a valuable addition to our marketing tool belt, enabling us to work more efficiently and deliver even better results. However, it’s important to remember that AI is just that: a tool. The heart of our work will always be the creativity, expertise, and human touch that our team brings to every project.

By embracing AI thoughtfully, we can offer you the best of both worlds: cutting-edge efficiency with the genuine, personalized approach that sets us apart. We’re excited to continue exploring how AI can enhance our work, and we’re here to help you navigate these new possibilities for your own business.

After all, that’s what true partnership is all about—helping each other grow and succeed in a rapidly changing world. Reach out to learn how we can help you capture eyes and leads through compelling content creation.

Mastering AI in Marketing: Best Examples and Pitfalls from Real Brands

AI has undeniably transformed the marketing landscape. It’s become a trusty sidekick for marketers, helping us work smarter, not harder. From automating tasks to uncovering hidden insights, AI is making waves. But let’s face it: not every AI experiment is a home run.

While AI promises efficiency and precision, it’s crucial to remember that it’s a tool, not a magic wand. Green Apple Strategy is passionate about staying at the forefront of marketing trends and tools. Here are some of the best and worst examples of AI in marketing to help you navigate this evolving landscape.

AI Marketing Magic: Transformative Campaigns That Hit the Mark

AI can be a game-changer when used strategically. Here are a few standout examples:

Maybelline’s AI-Generated Underground Sensation — Maybelline turned heads with its AI-crafted London Underground campaign. By transforming iconic streetcars with AI-generated designs, they created a buzzworthy social media campaign that proved AI can be a powerful tool for creativity.

Drift’s Chatbot Brilliance — Drift’s chatbot is a prime example of AI done right. Through rigorous training and optimization, their chatbot engages visitors, qualifies leads, and drives conversions. It’s a testament to the potential of AI to enhance customer interactions.

Modern Sales Pro’s Content Repurposing Magic — Turning hours of webinar content into bite-sized social media gems is no easy feat. But that’s where the power of AI comes in. Modern Sales Pro leveraged AI to streamline this process, proving its value in maximizing content ROI.

Mint Mobile’s ChatGPT Comedy Gold — Ryan Reynolds and Mint Mobile nailed it with their AI-themed ad. They embraced the AI trend with humor and creativity, resulting in a memorable and effective campaign.

AI Marketing Missteps: When Technology Takes a Wrong Turn

While AI holds immense potential, it’s essential to tread carefully. Some brands have learned this the hard way:

UnderArmour’s AI Ethics Fail — UnderArmour’s attempt to repurpose footage with AI and 3D CG backfired spectacularly. The ethical implications of using someone’s likeness without consent highlighted the importance of responsible AI usage.
Microsoft’s Ottawa Food Bank Faux Pas — AI can sometimes miss the mark, as Microsoft discovered with its guide to Ottawa’s top tourist attractions. Including the Ottawa Food Bank on the list with the suggestion to “visit on an empty stomach” was a clear oversight.
DPD’s Chatbot Gone Wild — Chatbots can be incredibly helpful, but they need boundaries. DPD’s chatbot learned this lesson the hard way when it started delivering some…colorful responses to customer requests.

Navigating AI: Best Practices to Steer Clear of Pitfalls

So, how can you harness the power of AI without falling flat? Here are some key principles:

Humanity is Key — While AI can handle data crunching and or idea creation, human creativity and judgment are essential for crafting compelling campaigns.
Double-Check Everything — AI-generated content should always be reviewed by a human to ensure accuracy, relevance, and brand alignment.
Ethical Considerations — Prioritize ethical practices when using AI. Respect privacy, avoid bias, and be transparent about AI usage.
Train Your Chatbots Right — Create clear guidelines for your chatbot’s responses to prevent any awkward or offensive interactions.
Monitor and Refine — Regularly review AI-generated content and chatbot interactions to identify areas for improvement.

Elevate Your Marketing the Right Way

AI has revolutionized how marketers think and work, offering powerful tools to enhance marketing outcomes. However, the balance between efficiency and authenticity remains a challenge for many brands. By understanding AI’s potential and its pitfalls, you can harness its power to achieve remarkable results while avoiding costly mistakes.

Need help navigating the AI landscape? Green Apple Strategy is here to guide you. Subscribe to our newsletter, The Core, for the latest marketing insights, or reach out to our team to learn more about our full-service marketing agency services.

Reviews, Ratings, and Beyond: Understanding B2C Reputation Management

The internet has revolutionized marketing, but perhaps nowhere is its impact more profound than in brand reputation management. Today, consumers have more power than ever before to shape a brand’s image. Gone are the days when companies controlled the narrative through traditional advertising.

88% of consumers trust online reviews as much as personal recommendations. (Source)
Nearly three out of four consumers trust a company more if it has positive reviews. (Source)
A single negative review can drive away 22% of your customers. (Source)

These statistics paint a clear picture: reputation management is no longer optional—it’s essential for B2C marketing success.

Navigating this new landscape can be daunting for small and mid-size businesses. Keeping track of online mentions across countless platforms, managing reviews, and maintaining an active social media presence can feel overwhelming. That’s why a proactive approach is crucial. Here at Green Apple Strategy, we’ve developed a proven set of strategies to help B2C companies cultivate trust and loyalty while effectively managing their online reputation.

Best Practices for Mastering B2C Brand Reputation Management

1. Utilize Monitoring Tools and Technology

For many businesses, the sheer volume of online conversations can be overwhelming. The good news is that social media tools can help you track brand mentions across social media platforms, news outlets, and review sites. You can also set up alerts for Google My Business and other relevant platforms to stay informed of new reviews as soon as they’re posted. By actively listening to what your customers are saying, you can quickly address concerns and capitalize on positive experiences.

2. Proactively Gather Customer Insights

One of the best ways to engage customers around your reputation is to proactively solicit their feedback through surveys, email campaigns, or social media polls. Understanding customer satisfaction levels and areas for improvement allows you to address concerns before they escalate and become negative online reviews. There are a variety of marketing survey platforms that make it easier than ever to gather valuable customer feedback.

3. Encourage Reviews

Positive reviews are gold in the digital age, and there are various ways to solicit them from customers. Make it easy for satisfied customers to leave feedback by including links or QR codes on receipts, packaging, or even your social media bios. You could also consider running targeted campaigns that incentivize customers to leave reviews. We’ve seen tremendous success with this approach for several clients. Remember, a few glowing reviews can have a significant impact on attracting new customers.

4. Be Prepared for the Unexpected

While we strive to create positive online experiences, negative situations can arise. For most brands, negative feedback is inevitable. How you respond is crucial.

An essential first step is to develop a comprehensive crisis management plan that can help you address adverse events or customer complaints swiftly and effectively. Identify potential risks and establish predetermined responses for common scenarios like product malfunctions, customer service issues, or negative publicity. By having a proactive PR plan in place, you can minimize the impact of negative events and protect your brand reputation.

5. Showcase Positive Stories and Community Involvement

Consumers connect with brands that share their values. Highlight positive customer experiences, awards your company has received, and your involvement in community initiatives through social media posts and website content. Let your good deeds speak for themselves and build a positive brand image that resonates with your target audience.

Bonus Tip: Be Transparent, Honest, and Responsive

Consumers can spot a disingenuous brand a mile away. That’s why it’s essential to be genuine and responsive in all your online interactions. Respond to comments and messages promptly, address concerns honestly, and avoid overly promotional language.

Eliminate the Worry of Brand Management

Managing your online reputation shouldn’t be a burden. As a full-service marketing agency, Green Apple offers a comprehensive suite of reputation management services to help you build trust, cultivate brand loyalty, and achieve long-term success. If you’d like to learn more about how we can help you take control of your brand reputation, explore our services or connect with our team today.

Navigating the Marketing Maze: The Crucial Role of Omnichannel Strategies in Customer Connection

Do you ever feel lost in the world of expanding marketing channels? As a small or mid-sized business (SMB), building strong customer relationships can feel like navigating a maze. New platforms emerge constantly, and juggling them all seems daunting. The good news is there’s a way to simplify your approach and create a more connected customer experience: omnichannel marketing.

At Green Apple Strategy, we’ve witnessed a massive shift towards omnichannel marketing in recent years. Customers increasingly expect seamless integration between traditional advertising, digital channels like social media and email, and the growing field of mobile marketing, text marketing, and loyalty programs. This growing demand is one of the driving forces behind the launch of our sister brand Olive + Leo, a platform that provides hospitality businesses with an affordable solution to build a comprehensive and effective omnichannel experience for their customers.

This article aims to provide valuable best practices for developing an omnichannel customer experience for both B2B and B2C businesses.

What is an Omnichannel Customer Experience?

Think of it this way: traditionally, businesses interacted with customers through isolated channels, like email or print ads. Omnichannel marketing takes a more holistic approach. It’s about nurturing, selling to, and supporting customers across various interconnected channels.

Imagine a customer researching a product on social media, then receiving a personalized discount code via email, and finally making a purchase through a mobile-friendly website. This interconnected approach fosters a cohesive brand experience that builds trust and loyalty.

The power of omnichannel marketing is undeniable. Here are some key statistics that illustrate its impact:

Marketers report a 250% higher engagement rate when using an omnichannel strategy compared to single-channel marketing. (Source)
Studies show an average order value increase of 13% when businesses leverage omnichannel marketing. (Source)
Businesses employing omnichannel strategies boast a remarkable 89% customer retention rate, compared to 33% of companies with weak omnichannel engagement. (Source)

These numbers clearly demonstrate the power of connecting with your audience across all relevant touchpoints.

Developing Your Omnichannel Customer Experience Strategy

Building a successful omnichannel strategy requires careful planning and execution. Here are some essential best practices to consider:

Know Your Audience

Before diving into channel selection, take the time to create buyer personas. Clearly define your ideal customers, understand their online behavior, and identify the platforms they frequent most. This will allow you to prioritize your resources and tailor your messaging to the channels where your audience is most actively engaged.

Start with the Basics

Building a robust omnichannel experience takes time. It’s essential to get the basics right before expanding. Focus on optimizing your website for a seamless user experience across all devices. Establish a strong presence on relevant social media platforms to ensure consistent engagement. Remember, customers expect a cohesive experience—neglecting questions or inquiries on your website while actively engaging on Instagram creates a negative brand impression. Consider using social media management tools to provide timely responses to customers and build brand integrity.

Prioritize Mobile Messaging

We live in a mobile-first world. First, ensure your website is optimized for mobile devices. Next, know that many customers also prefer to engage with businesses via text message. Studies show that a significant portion of consumers (statistics vary, but some report upwards of 90%) are open to receiving marketing messages via text, making it a powerful channel for reaching your audience.

Craft a Consistent Brand Narrative

Develop a clear and consistent brand narrative that resonates across all channels. Your messaging, visuals, and overall brand personality should be recognizable and engaging, regardless of whether a customer encounters your brand on social media, on your website, or through traditional advertising.

Measure Impact Through the Customer Lens

When evaluating your omnichannel marketing experience, prioritize the customer experience. Move beyond simply asking, “Are we getting our message across?” Instead, focus on whether your message and approach are actually making your customers’ lives easier and more enjoyable. Track relevant metrics such as customer satisfaction scores, website conversion rates, and social media engagement to gauge the effectiveness of your omnichannel strategy.

Building Customer Loyalty in the Age of Choice

While embarking on an omnichannel marketing journey may seem daunting at first, the rewards are substantial. By combining marketing and technical expertise with data-driven insights, you can develop a strategy that fosters positive customer experiences and drives loyalty.

Ready to take your marketing efforts and customer experience to the next level?

Green Apple Strategy can help you develop a comprehensive marketing strategy tailored to your unique needs. Learn more about our approach to building a marketing strategy or contact our team.

If you work in the hospitality industry, we’d love for you to check out Olive + Leo, a customer loyalty platform to help hospitality businesses create an omnichannel experience for customers through mobile messaging, social media marketing, and email automation. Visit Olive + Leo to see how this innovative platform can streamline your communication and elevate your customer experience.

Wrap It Up: The Year’s Top Marketing Trends We’re Taking into 2024

Whew! What a year it’s been for the digital landscape! Platforms changed their names, viewers were glued to restock videos, and social commerce soared. Despite ebbs and flows in online trends, the need for a solid digital presence remains the same. It’s critical to a brand’s success.

To make planning your digital strategy a bit easier, we’ve done the heavy lifting and developed a list of the top video and social media marketing trends in 2024 that will make an impact in the new year.

Social Media Marketing Trends in 2024

User Generated Content and Micro-influencers

Influencers with several million followers have had their day. In a surprise marketing shift, brands are turning to micro and nano-influencers, who have anywhere from 500 to 100,000+ followers. Audiences find micro and nano-influencers to be genuine and tend to relate better to their niche content. As a result, followers are more likely to purchase products or services promoted by this type of influencer.

Brands also benefit from user-generated content that customers make about their personal experiences with a brand. Again, it’s the authenticity that leads to peer recommendations, satisfied customers, and brand-new customer acquisitions.

Social Commerce

We’ve all made our share of purchases made through social media, and this method of shopping is expected to grow in popularity. In-app purchases and shoppable posts will make it easier for customers to buy directly from their social media feeds. Ensure a successful approach to social commerce by optimizing your social media platforms for sales, creating content that encourages purchases, and implementing a seamless buying process.

SEO-Powered Content

Using keywords for search engine optimization is still critical to getting your web content to display in Google’s search results. Now, it will also play an important role in social media content. As more and more users treat social media like search engines, SEO keywords will help them discover your clever content more so than hashtags. The right keywords can also contribute to the virality of posts, which will be influenced by SEO and not just hashtags.

Social Listening

Evaluating campaign success usually means evaluating quantitative data and analytics, but brands are also seeing the benefit of monitoring social media for qualitative customer feedback, experiences, and opinions. Responding to these comments can help build your and increase customer engagement. Social listening and garnering feedback from social media can also lead to customer-friendly improvements in support, marketing campaigns, and products.

Video Marketing Trends in 2024

Video Content and Captions

Video content will continue to flourish in 2024 because it’s a powerful way to connect with customers, share brand stories, and showcase products. Short-form video content will also remain popular, as it is easy to consume on certain social media platforms.

As you’re creating content, be sure to add captions to all videos. More and more viewers are watching videos without sound, and adding captions makes your content more accesible. Include keywords in your social media captions to make your videos easier to find. Social media is now serving as a search engine for users, and a descriptive caption can help them find your content.

AI-Generated Content

Artificial intelligence is making waves in many industries, including marketing. AI-powered technologies can help you analyze large amounts of data effectively and efficiently. You can use it to uncover new approaches to strategy and tactics or even to automate mundane tasks, freeing up your time to tackle larger endeavors. Customers can also benefit from AI-based bots that can answer questions about a product or service and serve as a first touchpoint of a brand.

Increases in Consumer Privacy

Consumers are concerned with privacy protection and want to know they can trust your company with their personal information. A study by PwC found that 83% want more control over their personal information. You can help your customers feel secure by being transparent in your data collection efforts, asking for their consent, and following all privacy and compliance regulations.

Streaming and CTV

CTV, also known as connected TV or smart TV, continues to grow. Consumers will continue to use streaming platforms via CTV to watch their favorite programs, movies, and shows. Stay on top of its popularity by incorporating a marketing strategy for CTV into your plans for 2024.

Marketing Strategy is Always On Trend

Trends come and go, but planning will continue to be the little black dress of marketing strategies in 2024. Green Apple can help you decide which marketing approaches will work best with for your B2B or B2C brand. We also collect data measure the results, optimize what’s working, and scale with you as you grow. Reach out to our team today to see how we can make today’s marketing trends work for you.

Your Comprehensive Guide to Annual Marketing Planning

Annual planning can feel like a balancing act for most small to mid-sized businesses. On one hand, small business owners and marketers recognize its necessity for long-term success and sustainable growth. On the other hand, developing an annual marketing plan can seem like an obstacle course (at best) or an exercise in futility (at worst). Can we develop an annual marketing plan that works? More than that, is it possible to enjoy the process of creating one?

After more than a decade of walking businesses through our approach to building a marketing strategy, our team has learned several valuable lessons regarding annual planning. We’ve discovered how to ensure your yearly plan is aligned with other critical areas of your business—from supporting business development efforts to coordinating with operations. We know the common pitfalls that prevent businesses from gaining traction.

As we prepare for the new year, we wanted to offer helpful insights for annual planning and ideas for businesses requiring a more needs-based approach to marketing planning. In this article, we’re highlighting some of the principles for effective yearly marketing planning and a few essential questions that your strategy should be able to answer.

5 Principles for Effective Annual Marketing Planning

Here are a few essential principles we utilize when developing annual marketing plans:

Embrace proactive planning.

Effective annual marketing planning requires ample time and consideration. This keeps you from feeling rushed and avoids the obstacles created by the hustle and bustle of the holidays.

At Green Apple, we typically initiate the planning process for clients in Q4, but the ideal timing may vary depending on the client’s industry and specific needs. For some clients, an earlier start may be necessary based on the scope of planning requirements and implementation deadlines.

Align long-term vision with short-term execution.

One of the temptations of developing an annual plan is that you may come up with dozens of great ideas but need help implementing them. While it’s essential to incorporate a long-term vision, you also want to be realistic.

Balancing long-term vision with execution helps you evaluate your brand holistically and get a clear picture of where you’re headed. Then, you can break those goals down into more manageable steps. For example, your company might know where you want to be in three years. By balancing that vision with short-term execution, you can create an annual marketing strategy that fits into your overarching company goals.

Collaborate with various departments and key stakeholders as needed.

Effective annual marketing planning requires buy-in and participation from all relevant departments, including sales, operations, and customer service. This collaborative approach ensures that marketing efforts are aligned with the broader business strategy and contribute to achieving common goals.

For instance, at Green Apple, we want to make sure we know our clients’ sales and operational goals for the next year. With this information, we can ensure their marketing and advertising plans for the next year can help them reach those objectives. When objectives and departments are overly siloed, your marketing strategy won’t be as successful.

Start with a comprehensive understanding of your current marketing plan.

The foundation of effective annual marketing planning lies in a thorough assessment of current marketing efforts. This includes identifying successes, challenges, and areas for improvement.

During annual planning with our clients, we ask insightful questions that help us evaluate their marketing efforts from the previous year. This includes identifying everything the client needs to be doing. All of this information is used to help us determine what strategies are working, what can be improved, and what efforts aren’t providing sufficient ROI.

Use data to inform your strategy.

Developing a data-driven approach to marketing is essential. Data analytics can help you identify the most effective channels and messaging for reaching your target audience. Continuously refining your understanding of that target audience is also essential for deploying effective marketing campaigns. By understanding your target audience’s demographics, preferences, and behaviors, your marketing efforts can be tailored to resonate effectively and achieve your desired outcomes.

7 Questions Every Annual Marketing Plan Should Answer

Once you’ve developed your annual marketing plan, here are seven critical questions you should be able to answer. Recognizing these before you get started can help you as you go:

What is your overall marketing budget for the year? How will you allocate your budget across different marketing channels and tactics?
What are your marketing goals, and how will you track and measure your progress toward them on an annual, quarterly, and monthly basis?
Is every marketing tactic connected to a goal, and do you clearly understand how each strategy will help you achieve that goal?
What specific tactics and content will you create for each marketing area of marketing, including email, paid advertising, social media, and PR?
What new marketing initiatives do you plan to launch in the next year? How will you promote and launch each new initiative?
Do you understand what’s being implemented monthly and who executes each marketing initiative?
How will you adapt your marketing plan based on insights you discover through data or changing market conditions?

By answering these questions, you can develop a comprehensive marketing plan to help you achieve your marketing goals.

Let Green Apple Strategy Help You Develop Your Annual Plan

Need some help getting started on developing your annual marketing plan?

Our team can help you build an effective strategy to help your business achieve its goals—and actually enjoy the process! Learn more about our approach or connect with our team to start a conversation.

How to Set Achievable Marketing Goals

two blank yellow post its next to a keyboard on a desk

When we’re creating a marketing strategy for a new client or presenting a new approach to a client on our roster, everyone feels the excitement about launching a new initiative. Successful marketing can really move the needle on brand identity, audience reach, and total profits. Clients who are ready to invest in marketing usually know their brand, are aware of their audience, and want to take their company to the next level.

While it’s tempting to dive straight into planning, it’s wise to take a beat and set marketing goals that are clear, measurable, and realistic. With these three components in place, you can lead your team to success.

Set Realistic Marketing Goals

One of the first things we counsel our clients on is setting expectations for a marketing strategy out of the gate. Like any first expedition into a new territory, an initial marketing strategy is exploratory. It involves assessing an audience, testing out different marketing messages and platforms, and identifying the approaches that work. It can even mean figuring out which metrics to track in order to confirm that the marketing strategy is having an effect. This takes time and patience, but the results are worth the upfront effort.

Get Clarity and Seek Precision

The good thing about setting vague goals is they are hard to measure. How does anyone prove whether a restaurant does or doesn’t sell the “Best Burger in Town?”

On the other hand, if you can’t measure goals, how do you know if your efforts are truly paying off?

Instead, set marketing goals that can be quantified and measured. Rather than improving the company website, aim to improve website traffic by 10% and conversions by 15%. With numbers added, checking your progress and determining exactly how close you are to meeting your goal becomes much easier.

When building your marketing strategy, setting deadlines alongside your goals is key. How will you know if you are making progress without a due date? Consider the website example above, which mentions improving web traffic by 10%. As it is written, the goal could be met at any time and still be considered a success!

For true growth, indicate a timeframe. As you get closer to that date, you can check your progress and make adjustments if you aren’t gaining the traction you need in the allotted time.

Keep Your Budget in Mind

Although it’s essential, marketing is only one part of a company’s budget. Staffing, materials, technology, and overhead are all part of the balance sheet as well. It’s critical to consider what you can achieve with the resources you have, including time, staff, and budget. While marketing goals can be ambitious, they should also be realistic. A small non-profit may be unable to afford a media placement that costs thousands of dollars of media placement. Likewise, a two-person start-up can’t undertake a massive event marketing campaign that requires available staff. Success will look different for every business, so set goals that won’t overtax your budget or your team.

Connect with Leadership

We’ve all had the experience of pitching an idea to someone who was not as enthusiastic about it as we were! Help mitigate that response by connecting with leadership before setting your marketing goals.

Because leadership is responsible for directing the organization’s mission, vision, and values, they are always looking at what should be done. Having a solid understanding of your boss’s point of view can ensure you stay on the right track when setting marketing goals.

Green Apple: Your Partner in Goal Setting

Goal setting is a critical step in developing any successful marketing campaign. Green Apple Strategy can help you put the right plan in motion to meet your marketing goals. Our team has experience setting strategic goals, executing tactics, measuring progress, and shifting when needed to ensure the best possible outcome.

We invite you to learn more about how our strategic solutions and services can help your business grow.

From Chaos to Clarity: How Process-driven Operations Keeps Marketing on Track

Everyone who’s worked in marketing knows what it’s like when things don’t go according to plan. It could come in the form of a last-minute request from a client or realizing you need to rush ship an important resource to an upcoming industry tradeshow. There are days — sometimes seasons — that feel like your marketing job description should include being a part-time firefighter. While you may not be able to completely prevent chaotic moments, having a process-driven approach to putting out fires and staying on track with responsibilities can ensure you (and your marketing team) can keep moving forward with clarity and confidence.

Recognizing there will be chaotic moments and proactively developing a plan to address them is one of the most important lessons we’ve learned over the past decade at Green Apple.

The Most Common Chaos Creators for Marketing Teams

Here are a few of the most common disruptors that marketing teams and agencies must learn how to navigate:

1. Last-Minute Requests

Every company has sudden requests from other departments or higher-ups that require immediate attention. These can obviously disrupt planned marketing activities and require an extra measure of attention and focus. To navigate last-minute requests, it is helpful to have a system in place for prioritizing and tracking them and to be clear with stakeholders about expectations and deadlines.

2. Lack of Clear Objectives or Change in Direction

When marketing teams lack clear goals and objectives, they may struggle to prioritize tasks and may get sidetracked by less important activities. That’s why it’s essential to establish clear marketing goals that align with your overall business objectives. In some cases, new opportunities may arise or your company might change directions on a particular product or go-to-market strategy. In these cases, there may be opportunities to pivot your marketing without abandoning your entire strategy.

3. Technology Issues

Technology difficulties can create an enormous amount of disruption in your day-to-day activities. Technical glitches or failures with marketing tools and platforms can disrupt campaigns and lead to chaos. As a hybrid marketing agency, we’ve had the opportunity to learn how to manage our workload virtually to stay connected and productive. Every person on the team knows what to do if technology issues occur and how to implement a backup plan if communication tools aren’t working.

4. Human Error

Even the best-laid plans can go awry due to human error. It could be anything from a typo in a press release to a missed deadline. That’s why it’s important to have clear processes and procedures in place for catching and correcting errors. It is also important to create a culture of accountability and transparency, where team members feel comfortable admitting their mistakes and learning from them.

Process-Driven Best Practices to Keep Marketing on Track

Here are some helpful best practices that a marketing agency could implement to create a process-oriented approach. Implementing some of these approaches can help keep things running smoothly.

1. Create your marketing plan with involvement from key stakeholders.

Every good marketer starts with strategy. But one of the ways to prevent many of the stressful back-and-forth or navigating changes of direction is to involve key stakeholders to shape your marketing strategy as you build it. This has become an essential part of our approach to building marketing strategies for our clients over the years.

2. Establish clear workflows for status meetings and specific deliverables.

One of the most important factors for a successful business and agency partnership is defining clear and documented workflows for different marketing activities. This includes outlining roles, responsibilities, and timelines for expected deliverables. It’s important to ensure everyone on the team understands and follows these processes.

3. Set realistic deadlines.

Saying “yes” to every request is one of the quickest ways to derail your marketing efforts. As you identify new marketing ideas and make a plan to execute them, you want to ensure that deadlines are reasonable and achievable. Managers should avoid overloading the team with too many tasks within a short time frame.

4. Implement a foolproof quality control system.

An important part of marketing project management is implementing thorough quality control processes to catch and rectify errors before campaigns or projects go live. One of the benefits of working with a marketing agency is that they often have proven quality control measures in place — primarily because of the volume of campaigns we’re running at any given time.

5. Have a backup plan for emergencies.

There will always be situations or scenarios that are completely out of your control. It could be a major PR crisis or a single social media comment that needs to be addressed. Whatever the scenario, it’s crucial to develop clear protocols for handling last-minute crises before they occur. You should also designate a point person who is responsible for evaluating the appropriate action plan and prioritizing the next steps.

6. Use project management tools.

Technology provides a variety of tools that enhance our communication and collaboration. At Green Apple, most of our days are spent collaborating in Google, Basecamp, and Airtable. These tools can help our team track progress, manage deadlines, and communicate with team members.

7. Maintain documentation of your processes.

Well-documented processes can help to prevent errors by ensuring that all of the necessary steps are taken. It also helps when onboarding new team members and provides a reference point for resolving issues. Based on our experience, we’ve learned that it’s essential to document your processes for areas like campaign planning, content creation, social media management, email marketing, campaign evaluation, and website management.

8. Be flexible.

While processes are essential, it’s also important to cultivate flexibility to adapt to changing circumstances or seize unexpected opportunities. Things don’t always go according to plan, so be prepared to make adjustments as needed.

Minimize the Marketing Chaos with Green Apple Strategy

At Green Apple, we’re proud of our track record for helping clients take advantage of new opportunities while minimizing chaos and disruption to their daily operations. We have a deep understanding of the changing marketing landscape and know how to help our clients stay ahead of the curve. We also have a team of experienced and dedicated professionals who are passionate about helping our clients succeed.

If you’re ready to build momentum through an effective marketing approach, you can learn more about our process or schedule a consultation with our team.