Scaling Smart: How Marketing and Operations Can Grow Together

People sitting around a conference table with laptops

Once upon a time, marketing and operations existed in separate universes. Marketing focused on brand awareness, lead generation, and campaigns. Operations handled logistics, fulfillment, and customer experience. But today, those old silos don’t reflect how businesses works. Everything is marketing, and the way your business operates directly impacts how your brand is perceived.

Whether you’re launching a new product or streamlining the customer experience, marketing and operations need to move as one. When they don’t, businesses struggle to scale effectively. In this article, we wanted to offer some critical insights we’ve learned from walking alongside our clients to ensure their marketing and operations teams work together in tandem. 

Why Marketing and Operations Need to Be in Sync

Here are a few reasons why getting these two teams in sync is essential:

1. A Marketing Disconnect Is Expensive—Really Expensive

Nearly 60% of companies admit they struggle to link their marketing efforts to overall business goals. The result? Wasted resources, disjointed messaging, and frustrated customers. If marketing is driving leads that operations can’t support, or operations are making changes that impact the brand without marketing’s input, growth becomes chaotic instead of strategic.

2. Silos Stunt Success

Businesses with aligned marketing and operations strategies are 67% more likely to outperform their competitors in revenue growth. When these teams collaborate, marketing efforts become more effective and operations can scale smoothly to meet demand. Simply put, alignment isn’t just a “nice to have”—it’s a competitive advantage.

3. Adaptability Is Everything

Markets shift, customer expectations evolve, and new competitors emerge. If marketing and operations are disconnected, your business risks falling behind. Companies that align their marketing and business plans can pivot faster, stay relevant, and seize new opportunities with confidence.

At the end of the day, the two can’t afford to operate in isolation. Marketing should drive growth, but operations should be equipped to handle that growth. Likewise, operations decisions impact the customer experience, which falls under marketing’s domain. 

4 Keys to Scaling Successfully with Marketing & Operations

So, how do you get marketing and operations working together for scalable success? Here are four essential strategies:

1. Know Your Ideal Customer—And Make Sure Everyone’s on the Same Page

Marketing is often laser-focused on generating leads, but what happens next? If operations isn’t prepared to handle an influx of new customers—or if marketing is attracting the wrong type of customer—it creates friction.

By aligning around your ideal customer persona, both teams can work toward sustainable growth. Marketing understands who to target, and operations ensures they can deliver on the promise. This prevents mismatched expectations and helps optimize the customer journey from first touchpoint to long-term relationship.

2. Align Your Tech Tools—Because Clunky Processes Kill Growth

Marketing and operations often rely on different software, from CRM platforms and automation tools to inventory management and customer service systems. If these tools don’t communicate, you’re left with inefficiencies, data silos, and frustrated teams.

While you don’t need a perfectly integrated tech stack, the core systems should work together seamlessly. When marketing and operations share aligned tools, automation becomes easier, customer data is more accessible, and teams can make faster and smarter decisions.

3. Use Data to Drive Mutual Decision-Making—Not Just Reporting

Both marketing and operations collect a goldmine of data. Marketing tracks campaign performance, customer engagement, and conversion rates. Operations gathers insights on fulfillment speed, product demand, and customer service trends. But raw data isn’t enough—it needs to be translated into actionable strategy.

The key is to define shared business objectives and determine which metrics matter most. What data points will help both teams make better decisions? By aligning on key performance indicators (KPIs), marketing and operations can create a data-driven culture that fuels sustainable growth.

4. Communication Is the Secret Ingredient

The biggest reason marketing and operations fall out of sync? Lack of communication. If these teams only meet once a year (or only talk when there’s a problem), alignment is impossible.

Instead, there should be a continuous feedback loop and ongoing communication between teams. Marketing should regularly update operations on upcoming campaigns, customer insights, and shifting market trends. Operations should provide marketing with data on product performance, customer feedback, and any challenges in scaling. Regular check-ins, shared dashboards, and open dialogue ensure everyone is moving in the same direction.

Need Help Aligning Marketing and Operations? We’ve Got You.

If there’s one thing we’ve learned at Green Apple Strategy, it’s that marketing doesn’t exist in a vacuum. To build a scalable business, marketing and operations must work hand in hand.

That’s why, when we develop marketing strategies for our clients, we make sure operations has a seat at the table. Because a rising tide should lift all boats—without capsizing one in the process.

If your marketing and operations teams aren’t on the same page, we can help. Reach out to us to learn more about our strategic approach and how we can support your business growth. 

How Your Sales and Marketing Teams Can Support Each Other

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How are you setting your sales team up for success?  In an ideal world, your sales and marketing team would be perfectly aligned, working together to increase revenue. Your sales team would have a set of marketing assets that they could use to support their process. And, your marketing team would fully understand the sales strategy.  The good news is that this scenario is entirely possible. Here are a few ways you can implement a marketing support system to increase sales. 

Have a Cross-Training Session

When sales and marketing understand each other, your team is running more smoothly and working toward the same vision. They can use this information to align their goals, see where they can help each other, and build a sense of teamwork that will open up future collaboration.  Encourage these teams to work together to build revenue-generating opportunities. You can accomplish this by holding regular cross-training sessions, during which marketing is trained on the sales process and vice versa. You may also try implementing team-building exercises between the two teams as well, strengthening their communication. 

Ask The Sales Team What They Need

“If I could provide you with one thing to make your job easier, what would it be?” This question can spark conversations within your sales team about what they feel they’re missing and how you could help them fill a gap in their process. You might be surprised what they ask for. As a bonus, it will open an opportunity to brainstorm creative ways that you could solve their issues.

Build Marketing Pieces with The Sales Team in Mind

In your marketing strategy meetings, bring in a sales team member to discuss their goals for that year. As you’re building your newest plan, consider sales at every step of the process. Are there any pieces that you could build that might improve the sales strategy?  A few examples of marketing collateral pieces that could support your sales team are: 
  • Whitepapers
  • Infographics
  • Videos
  • Case studies
  • Customer interviews
  • Testimonials
  • Brochures 
  • Business cards
  • Branded customer gifts 

Attend a Sales Team Meeting

The more you know about what’s going on on the inside of your company’s sales team, the better you can support their efforts. Try attending sales meetings, and likewise, offer for a member of the sales team to attend your marketing meetings as well. You’ll be surprised what you can learn from each other.  Not only should these teams observe each others’ meetings, but they should also provide insight as they see fit. The more opportunities you take to be collaborative, the more aligned your sales and marketing teams will be. 

Adopt An Open Door Policy

By opening communication in the previous methods we discussed, you let the teams know that they can communicate with each other to improve their processes. However, it is essential to make it clear to these teams that an open-door policy is encouraged. Though you may feel like the teams feel comfortable coming to each other, some may still be reluctant. Make it abundantly clear that collaboration is the key to success. Are you looking to align and boost your sales and marketing efforts? Contact Green Apple Strategy today to schedule a consultation.

3 Ways to Improve Sales & Marketing Alignment

back seat passenger in a car looking out at the road and scenic dessert views with blue sky


Getting sales and marketing on the same page isn’t easy. It takes buy-in from both teams and a lot of work to get marketing and development leaders on the same page. It requires investment and direction from senior leadership.  

But, what happens after you’ve laid the initial groundwork to create that alignment? How do ensure that all the hard work you’ve done until this point isn’t completely abandoned a year from now?

How to Continually Improve Sales & Marketing Alignment

When it comes to maintaining sales and marketing alignment, the biggest factor is communication. Both teams must make sure they are communicating with and enabling the other to do their jobs.

What does this look like in real time? Here are a few tips:

  • Understand the communication preferences of the other person. This sounds really simple, but it’s one of the most important keys for effective communication. If marketing is going to equip sales with real-time updates of who is on your website, make sure the information is presented in ways that are easy to understand and act upon. If you’re going to share time-sensitive information with your sales team, make sure it’s through a channel they check frequently.
  • Have a one-stop shop for all marketing information and sales tools. Creating a single document or microsite that your sales team can use to access sales tools and stay informed about marketing campaigns is another key. You want to make sure you showcase the information in places where sales can easily access it in their cars before a meeting.
  • Determine the right cadence for regular updates. How often should your sales teams be informed with marketing insights? How often should sales teams download what they’re learning to marketing teams? Finding the right cadence to address these questions is important. It could be a weekly stand-up meeting or bi-weekly email that prioritizes what campaigns sales should focus on.

Alignment between sales and marketing is like a road trip caravan. Both teams should stay in their individual cars but constantly stay connected about the directions they’re heading. The two-way communication between marketing and sales teams ensures you’re doing everything that you can to make sure both teams reach the intended destination.

How to Align Sales & Marketing in Just 30 Minutes a Week


Let’s face it: Aligning your sales and marketing teams isn’t easy. For many businesses, there are big obstacles to overcome—from breaking down the silos between the two departments to getting everyone to agree on the ideal customer for your business.

While business leaders understand the importance of marketing and sales alignment, most businesses can’t stop everything they’re doing to make sure marketing and sales are on the same page. Leaders are left asking, “How do we improve marketing and sales alignment as we go?”

How to Align Marketing & Sales in Just 30 Minutes a Week

One solution I often recommend is to establish a weekly 30-minute standing meeting between key stakeholders. These stand-up meetings don’t have to be complicated. In fact, each meeting agenda can be built by addressing three simple questions:

  • What progress have we made since the last meeting?
    • What insights can sales team members provide that are valuable for the marketing team?
    • What is the marketing team working on that would be helpful for sales team members to know?
  • What is the plan going forward?
    • Are you gaining traction on sales conversations? What can the marketing team do to support those conversations?
    • What parts of your strategy need to be tweaked? What new ideas should you consider implementing?
  • Blockages
    • What information do you need from the other team to do your job well?
    • Where are you getting stuck? What potential problems do you see?

The biggest piece of advice I can give is to spend time focusing on what matters the most for your business. If you have a major event coming up, you could focus the stand-up meeting on how you’ll set up meetings at the show. It’s OK to be flexible on the topics covered, as long as everyone has a clear sense of next steps.

Sales and marketing stand-up meetings are one of the most important things a company can do to create alignment and foster face-to-face collaboration between the two teams. Don’t let it become a simple review of the existing marketing programs and schedule. Instead, use the time to collaborate and problem-solve together.

3 Ways Most Companies Get it Wrong with Marketing and Sales Alignment

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The importance of creating a culture of collaboration between your sales and marketing teams can’t be overstated. But, in case you needed a reminder of how important it is, consider these facts…

  • Aligning both departments can help generate 209% more revenue from marketing (Marketo).
  • Aligning sales and marketing also leads to 38% higher sales win rates (MarketingProfs).
  • B2B organizations with tightly aligned sales and marketing operations achieve 24% faster three-year revenue growth. (SiriusDecisions).

I’ve written a lot about the collaboration between sales and marketing over the past few years. However, I see a lot of the same challenges when talking with leaders from various industries. Here are some of the most common reasons companies struggle to create synergy between their sales and marketing teams.

Where Most Companies Get it Wrong with Marketing and Sales Alignment

Here are three common ways organizations hurt themselves when it comes to creating a culture of collaboration between sales and marketing:

  • Sales and marketing teams have different objectives. While each department might have specific goals they’re trying to reach, both should be working together on one objective: generating revenue. When each individual goal is tied to that single objective, it creates a greater focus and filter through which you make decisions. Creating alignment around a shared objective to drive revenue helps hold both teams accountable to the projects and tasks that truly move the needle.
  • Sales and marketing teams aren’t meeting together regularly. Collaboration can only happen when both teams are getting together on a regular basis. When sales and marketing teams aren’t meeting together regularly, you’ll often find the organizational struggles with inconsistent messaging, battles over lead quality, and an “us vs. them” mentality.
  • Your sales or marketing teams are afraid to fail. When someone is afraid to fail, they’ll do everything they can to make sure they look good. Sometimes, that means fudging the numbers or making excuses about why they’re not meeting their goals. If one side is afraid of what might happen if they fail, they’ll often get very defensive about their contributions and point fingers at the other side. Collaboration between sales and marketing teams requires open and honest communication. If one side isn’t willing to face the “brutal facts,” true collaboration isn’t possible.

Whether you’re in marketing or sales (or leading both teams), it’s important to always be on the lookout for ways to improve collaboration between the two teams. If you’ve struggled to create synergy between the two teams in the past, consider if one of these challenges might be the reason. And, more importantly, get both teams together to discuss how you can begin addressing the issue as soon as possible. The future of your business depends on it.