Scaling Smart: How Marketing and Operations Can Grow Together

People sitting around a conference table with laptops

Once upon a time, marketing and operations existed in separate universes. Marketing focused on brand awareness, lead generation, and campaigns. Operations handled logistics, fulfillment, and customer experience. But today, those old silos don’t reflect how businesses works. Everything is marketing, and the way your business operates directly impacts how your brand is perceived.

Whether you’re launching a new product or streamlining the customer experience, marketing and operations need to move as one. When they don’t, businesses struggle to scale effectively. In this article, we wanted to offer some critical insights we’ve learned from walking alongside our clients to ensure their marketing and operations teams work together in tandem. 

Why Marketing and Operations Need to Be in Sync

Here are a few reasons why getting these two teams in sync is essential:

1. A Marketing Disconnect Is Expensive—Really Expensive

Nearly 60% of companies admit they struggle to link their marketing efforts to overall business goals. The result? Wasted resources, disjointed messaging, and frustrated customers. If marketing is driving leads that operations can’t support, or operations are making changes that impact the brand without marketing’s input, growth becomes chaotic instead of strategic.

2. Silos Stunt Success

Businesses with aligned marketing and operations strategies are 67% more likely to outperform their competitors in revenue growth. When these teams collaborate, marketing efforts become more effective and operations can scale smoothly to meet demand. Simply put, alignment isn’t just a “nice to have”—it’s a competitive advantage.

3. Adaptability Is Everything

Markets shift, customer expectations evolve, and new competitors emerge. If marketing and operations are disconnected, your business risks falling behind. Companies that align their marketing and business plans can pivot faster, stay relevant, and seize new opportunities with confidence.

At the end of the day, the two can’t afford to operate in isolation. Marketing should drive growth, but operations should be equipped to handle that growth. Likewise, operations decisions impact the customer experience, which falls under marketing’s domain. 

4 Keys to Scaling Successfully with Marketing & Operations

So, how do you get marketing and operations working together for scalable success? Here are four essential strategies:

1. Know Your Ideal Customer—And Make Sure Everyone’s on the Same Page

Marketing is often laser-focused on generating leads, but what happens next? If operations isn’t prepared to handle an influx of new customers—or if marketing is attracting the wrong type of customer—it creates friction.

By aligning around your ideal customer persona, both teams can work toward sustainable growth. Marketing understands who to target, and operations ensures they can deliver on the promise. This prevents mismatched expectations and helps optimize the customer journey from first touchpoint to long-term relationship.

2. Align Your Tech Tools—Because Clunky Processes Kill Growth

Marketing and operations often rely on different software, from CRM platforms and automation tools to inventory management and customer service systems. If these tools don’t communicate, you’re left with inefficiencies, data silos, and frustrated teams.

While you don’t need a perfectly integrated tech stack, the core systems should work together seamlessly. When marketing and operations share aligned tools, automation becomes easier, customer data is more accessible, and teams can make faster and smarter decisions.

3. Use Data to Drive Mutual Decision-Making—Not Just Reporting

Both marketing and operations collect a goldmine of data. Marketing tracks campaign performance, customer engagement, and conversion rates. Operations gathers insights on fulfillment speed, product demand, and customer service trends. But raw data isn’t enough—it needs to be translated into actionable strategy.

The key is to define shared business objectives and determine which metrics matter most. What data points will help both teams make better decisions? By aligning on key performance indicators (KPIs), marketing and operations can create a data-driven culture that fuels sustainable growth.

4. Communication Is the Secret Ingredient

The biggest reason marketing and operations fall out of sync? Lack of communication. If these teams only meet once a year (or only talk when there’s a problem), alignment is impossible.

Instead, there should be a continuous feedback loop and ongoing communication between teams. Marketing should regularly update operations on upcoming campaigns, customer insights, and shifting market trends. Operations should provide marketing with data on product performance, customer feedback, and any challenges in scaling. Regular check-ins, shared dashboards, and open dialogue ensure everyone is moving in the same direction.

Need Help Aligning Marketing and Operations? We’ve Got You.

If there’s one thing we’ve learned at Green Apple Strategy, it’s that marketing doesn’t exist in a vacuum. To build a scalable business, marketing and operations must work hand in hand.

That’s why, when we develop marketing strategies for our clients, we make sure operations has a seat at the table. Because a rising tide should lift all boats—without capsizing one in the process.

If your marketing and operations teams aren’t on the same page, we can help. Reach out to us to learn more about our strategic approach and how we can support your business growth. 

How to Strategically Think About Your Annual Marketing Budget

Overhead shot of a group looking at charts

Creating and getting approval for your annual marketing budget is one of the most important (and often difficult) tasks for an in-house marketing team. It takes a lot of time to analyze results from the previous year, gather anticipated costs for new ideas, and finalize a budget that works within the limits of your business. The challenge becomes even greater in seasons of economic uncertainty, and the threat of a recession can create budget cuts at any point.

Over the past decade, we’ve had the opportunity to walk with dozens of clients through the budgeting process. We’ve helped start-ups looking for creative ways to maximize their resources. We’ve helped million-dollar companies navigate uncertainty during the pandemic and make marketing budget decisions during a recession. If you think of an issue or question, we’ve likely faced it. 

How to Strategically Think About Your Annual Marketing Budget

For this article, we’ve asked Senior Client Relations Specialist Marcie Prescott to share the wisdom and insight she’s learned from decades of experience developing marketing budgets. Here are the four best practices that Marcie shared to help you think more strategically about your annual marketing budget. Her tips can help ensure you stay on track toward your goals: 

1. Make sure your budget is connected to your objectives, goals, and key metrics. 

Your marketing budget should be closely integrated with your annual marketing plan. Every line item in your budget should be connected to a tactic. It’s also important to identify the success metrics you’re going to use to determine if your investment was worth it. 

If you can’t look at your budget and answer, “What are we wanting to achieve with this investment?” then take a step back and clarify your annual marketing goals and objectives.  

2. Recognize the common pitfalls that sink your marketing budget.

A big part of managing your budget is knowing what obstacles and roadblocks to avoid. Here are a few common pitfalls that can sink your marketing budget:

  • Failing to identify your target market and audience. It doesn’t matter how big your marketing budget is if you don’t connect with potential customers. 
  • Putting too much effort into big budget marketing efforts. If you’re gambling with your marketing budget, you’re doing it wrong. Instead, it’s important to diversify your marketing spend so that you’re not putting too many eggs in one basket. 
  • Underestimating the amount of work involved in a marketing campaign. It’s easy to develop an annual marketing strategy and budget without recognizing all of the time, energy, and resources that it will take to implement. Before you finalize your budget, it’s important to ask, “Can we really do this?” Getting input from your team is also important.
3. View your marketing budget as a fluid asset. 

If there’s one lesson we’ve learned, it’s that your budget should be a fluid document that is reviewed and updated regularly. Neither your annual marketing strategy nor your budget should be written in stone. You can pivot your marketing without abandoning your entire strategy and make necessary changes to your budget. 

Fluid marketing budgets allow companies to redirect marketing to tactics that perform well and channels that suddenly offer new opportunities. This is even more important during a recession, when potential cuts may be required. 

4. Embrace a mindset of continuous improvement toward your strategy and budget.

Marketers should constantly be learning, testing new ideas, and finding ways to maximize the ROI of their budget. Rather than using last year’s budget or “institutional wisdom” to drive your decisions, embrace a mindset of continuous improvement to develop a marketing budget based on where your business is headed. Just because something worked well five years ago doesn’t mean that it’s the best way to connect with today’s customers.

You don’t have to wait until the end of the year to be more strategic with your marketing budget. Whether the year is winding to a close or just getting underway, it’s always a good time to think about your budget and consider how you can be more strategic with the resources you’ve allocated.

7 Marketing Mistakes to Avoid in the New Year

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The new year often provides a fresh start for people and companies. This is especially true for marketing. Many companies start the year with a fresh marketing plan (or at least a few adjustments from their current efforts). Most of the time, there’s a level of energy and excitement as you start the year with 365 days to achieve your marketing goals.

As marketing continues to evolve, it’s important to understand and implement the basic principles for earning attention and inspiring action. Failing to embrace the core principles of marketing might lead to mistakes that cause you to invest time, energy, and resources into marketing tactics that don’t move the needle. 

7 Marketing Mistakes to Avoid in the New Year

After more than two decades in the industry, here are a few common marketing mistakes that businesses are prone to make in the new year:

1. Focusing on “tactics” rather than your strategy.

One of the most common mistakes business owners make is to focus too much on tactics and not enough on strategy. As a marketing agency, people often reach out to us and ask for help building a new website or a stronger social media presence. While these are admirable goals, they must be based on a strategic plan to truly return the best ROI for your business. 

If you’ve struggled to generate results and wonder why your marketing isn’t working, it likely has to do with prioritizing tactics over strategy. 

2. Getting comfortable with the status quo.

“The job isn’t to catch up to the status quo; the job is to invent the status quo.” – Seth Godin

Doing things the way they’ve always been done is tempting because it’s safer. But in a world that’s changing faster than ever, sticking with the status quo only creates an opportunity to get left behind. 

It’s important for B2B companies and marketers to get out of their comfort zone. Embracing a mindset of growth and change is one of the best ways to ensure your marketing efforts continue to produce results year after year. 

3. Failing to recognize how marketing is interconnected with other areas of your business.

At Green Apple, we often say that “everything is marketing.” This is a mindset we bring to every meeting and every marketing strategy we create for clients. Failing to recognize how marketing impacts sales or operational decisions could quickly create breakdowns in other areas of your business. Additionally, developing a marketing strategy without considering other key initiatives in your company might lead to a lot of “spinning your wheels.” 

4. Being too rigid with your marketing plan and failing to adapt.

If there’s one thing we’ve learned in recent years, it’s that businesses must be willing and prepared to adapt. In some cases, you can pivot your marketing tactics without abandoning your entire strategy. Sometimes, if there’s a major shake-up in your business or industry, you might need to overhaul your entire plan. 

5. Defining what your customers want without asking them. 

Marketing is all about helping customers understand how your business can help solve their challenges. It’s relational. And every good relationship is built on communication. If you want your marketing to resonate with customers, listen to them. Taking time to understand their challenges and create messaging built around their current reality is key to creating a more customer-centric culture. 

6. Talking about your products and services in a way that confuses an audience. 

Using complex phrases or industry jargon is one of the quickest ways to lose potential businesses. Customers will disengage if they can’t understand or relate to your message. 

If you work in a detailed industry, it’s important to find effective ways to explain the complex products or services that you offer. Making it simple for people to understand how they can become a client or customers is one of the easiest ways to gain potential business. 

7. Identifying the wrong KPIs or forgetting to measure results. 

Successful marketing initiatives often require the use of lessons learned from previous experiences. This means identifying the marketing metrics that matter most to the overall success of your business and developing the habit of measuring them on a regular basis. 

Green Apple Can Help Your Business Avoid Costly Marketing Mistakes

Everyone, from professional marketers to small business owners, makes marketing mistakes. But even if you make some mistakes, you should be ready to learn from them. If you’re looking for a way to take your marketing to the next level or simply need help managing everything that is required for reaching your goals, our team can help. Contact us to learn more about our unique approach and schedule a discovery call with our team. 

Setting Your 2023 Marketing Goals: A Guide

Setting the right goal is the backbone of an effective inbound marketing strategy. It can provide a foundation for how you develop your marketing approach. It can also help you identify milestones to track as you make progress toward important business objectives. 

While business leaders and marketing managers recognize the importance of setting marketing goals, defining them is often easier said than done. Where do you start? Which goals will truly help you move the needle? How much should you stretch while still identifying SMART marketing goals that are attainable? These aren’t easy questions to answer.  

7 Steps to Identify The Right Marketing Goals for 2023

After hundreds of conversations over the years, we’ve discovered a few best practices that can help you set marketing goals that align with your overall business objectives. Whether you’re just starting the process of defining your goals or finalizing your marketing plan, here are a few helpful steps to ensure you set the right marketing goals for the year: 

Step #1: Evaluate and Analyze This Year’s Goals 

Taking time to reflect on your experience over the past year is the best place to start. What were your goals at the beginning of the year? Were they helpful in moving you toward your ultimate business goals? Were you too ambitious in some areas? Were there certain obstacles that kept you from achieving your goals? Which goals would you keep and which would you jettison?

These are all incredibly helpful questions to help you develop smarter marketing goals for the following year. At Green Apple, we often encourage our clients to include other stakeholders in the process of evaluating goals. Whether it’s capturing anecdotal feedback or conducting a thorough SWOT analysis, it’s important to approach the conversation with honesty and candor.  

You won’t be able to improve if you don’t take the time to identify your current reality. This leads to the next step. 

Step #2: Define Your Current Position and Barriers to Growth

Defining the proper marketing goals requires an accurate understanding of your current reality. It’s important to consider your current growth level. You shouldn’t expect to grow by double digits (without a significant shift in budget or strategy) if you’ve averaged 2-3% growth. This also means making an honest assessment of your limitations. Every marketing tactic requires time, energy, and resources. One of the worst mistakes you can make is to set audacious marketing goals without the ability to make the necessary investment to achieve them. 

Step #3: Incorporate Your Business Goals and Initiatives into Your Marketing Goals 

One of the best ways for your marketing efforts to impact your business is to ensure your goal supports the overall direction of your company. This is an often overlooked but essential step in setting your marketing goals. As we partner with clients to develop their marketing strategy, we take time to identify any business objectives marketing should support. Often, this requires collaboration between the C-suite, marketing team, business development team, and even customer service and operations. 

The point is to understand what your company is trying to achieve so that you know where to invest your marketing budget.

Step #4: Identify Your Priorities

If you could only focus on three or four marketing goals for the year, what would they be? If you could only focus on one, what would it be? Asking these two questions can help you define your priorities. Biting off more than you can chew is a common mistake when it comes to setting the right marketing goals. 

Ranking your priorities can ensure you focus on what’s most important. It can also provide clarity if you’re forced to make budget cuts or other business decisions that might impact your overall marketing campaign. 

Step #5: Set Clear, Written Objectives and Key Results 

Based on the insights you gain from the first four steps, you’re ready to define your marketing goals. Writing your goals down is also important. According to research from CoSchedule, marketers who write down their goals are 376% more likely to report success than those who don’t. 

It’s important to have a timeline for each goal or objective. For example, 

  • Goal: Grow our social media following
  • Objective: Increase social media audience by 30% by April 1, 2023
Step #6: Detail Your Milestones and Metrics for Success

The best way to drive your results and keep your team motivated is to break down your annual goals into quarterly and monthly milestones. This can also be helpful if you work in an industry where certain times of year are busier than others. 

For example, if you have a Q2 sales goal that’s higher than normal, you might want to set a Q1 lead generation goal that can support it. 

Step #7: Determine How to Translate Metrics into Actionable Insights 

If you want to achieve your end goal, it’s important to be able to translate your marketing results into actionable insights. This shift in the way you approach marketing metrics can make a huge difference.  

If you’re struggling to identify the right marketing goals for your business, you’re not alone. We’ve worked with businesses in a variety of industries, and each has its own unique set of challenges when it comes to setting the right goals. 

Let Us Help You Achieve Your Goals

If you need help setting the right goals or designing a marketing strategy to help you achieve your business goals, our team is here to help. 

Surprising New Marketing Trends that Work

Every January, marketing pros come out with their “top trends” to watch for the upcoming year. These are popular and helpful resources since marketing always seems to be changing, and it can be difficult to keep up with all the trends. But we rarely take time to look back and highlight what marketing trends actually worked.  

At Green Apple, we’re constantly looking for new ideas or strategies that might help our clients achieve their goals. We also recognize that one of the most helpful tactics can be to stop and reflect on what’s working and what’s not. As we head into Q4 of 2022, we thought we’d take some time to reflect on the first nine months and highlight the marketing trends that have been most effective so far this year. 

7 Surprising New Marketing Trends that Work 

While AI, visual content, and personalization were all hot trends heading into 2022, here are seven tactics we found to be most helpful for our clients this year: 

1. Flexible Strategies that Pivot

Most companies head into a new year with a comprehensive marketing plan that lasts 12 months. The problem occurs when the strategies and tactics fail to produce results. Then what?

The one trend that everyone can depend on is that tactic effectiveness will change and shift throughout the year. We’ve found that developing flexible approaches that anticipate changes can be one of the most valuable ways to pivot your marketing efforts without abandoning your entire strategy. 

2. Surprise & Delight 

Consumers are seeking comfort and delight as they emerge from the pandemic. This year, we’ve seen incredible results from taking time to show appreciation and bring joy to someone’s day through surprise and delight strategies. These moments work as a brand differentiator, and they can also be a highly effective strategy for fostering long-term customer loyalty.  

3. Adapting Content Strategies to Meet Changing Consumer Habits 

The way people consume content has changed. While video-based content and social media were at the forefront of the discussion this year, it’s particularly important to consider your audience’s preferences when crafting your content strategy in 2022. A decade ago, most marketers focused primarily on written content, whether online or in print. Today’s businesses must consider the way content marketing and consumer habits have evolved. 

4. Promoting Your Corporate Social Responsibility Platform

As conscious consumerism continues to gain steam, many companies have made social responsibility part of their company DNA. On a large scale, we saw numerous companies highlight their plan to reduce their carbon footprint in 2022. But even on a smaller scale, we’ve seen the power of highlighting your company’s desire to make a positive difference in your community. 

5. Employee Engagement

In today’s digital world,  it’s essential to make an effort to know your customers on a personal level. Without it, your digital marketing efforts are likely to fall flat. Getting your employees involved in your marketing has become a powerful strategy. Shifting your marketing strategy from product- or service-centered to people-centered could be a helpful strategy as you look for ways to connect with your audience in Q4 and beyond. 

6. Micro-Stories & Bite-Size Content 

Tiktok and other video-based marketing channels were all the rage at the beginning of the year. And while they’re influence has undoubtedly grown, we’ve seen the “micro-content” trend expand to nearly every marketing channel. For example, we’ve seen incredible success in helping our clients reformat content into micro-infographics for media. In short, the easier we can make it for people to read and digest our content, the more likely they’ll share it. 

7. SMS Marketing 

Text campaigns were one of those surprising trends that no one was really talking about at the beginning of the year. And yet, it seems like so many companies have turned to SMS marketing as a way to reach customers. SMS messages have an open rate of 98%, making texts the superior marketing channel. While many B2C companies have used SMS for product alerts and promotions, we’re curious to see if there are ways B2B companies can utilize it to engage customers as the tactic continues to evolve. 

While you might not be able to predict which channels and tactics will really work next year, you can embrace the timeless principles and strategies that are behind them.

Is Print Advertising Still Viable?

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Let’s face it: It is becoming increasingly difficult for brands to stand out and earn attention in today’s noisy world. While most of our content marketing focus has gone digital, especially in the news and media industry, print advertising is still a viable tactic to consider. Here are some surprising statistics about the viability of print advertising that are important for businesses and marketers to know:

  • Print ads generate a 20% higher motivation response, even more so if it appeals to more senses beyond touch. 
  • There is a 77% higher brand recall for print ads vs. 46% for digital ads.
  • Magazines and newspapers delivered the highest ROI of advertising at 125% — more than other ad mediums, like TV and digital’s ROI of 87%. 

Print advertising isn’t dead. Depending on our clients’ target audience and goals, we’ve found that print advertising has some advantages over digital features.

4 Benefits of Print Advertising

Here are four unique benefits that print advertising offers for your marketing:

1. Print advertising can help boost brand awareness and reputation. 

Print can be a powerful ally in reinforcing the brand message, establishing brand identity, and raising brand awareness. In fact, the percentage of people who pay close attention to print ads has more than doubled in the past decade, from 23% in 2010 to 49% in 2020. 

2. Print advertising increases the longevity of exposure.

Ad view times are incredibly low online. When you invest in print media, you create an opportunity for your advertisements to stick around for years. Whether it’s in a magazine, newspaper, or other printed publication, investing in print advertising provides long-term exposure for your audience. 

3. Print advertising is often more memorable.

The internet can be a distracting place. This weakens the effectiveness of digital advertising. On the other hand, people tend to remember more of the print content they read, which could have a bigger impact on mindshare for your brand. A recent study found that 75% of people reading the print ad could retrieve the information on it, compared to 44% who saw a digital version of the same ad.

4. Print advertising helps create a more emotional connection with your audience. 

Creating an emotional connection with potential customers is essential for inspiring them to take action. According to a study conducted by the United States Postal Service and Temple University’s Center for Neural Decision Making, print advertisements initiated a more robust emotional response than digital. Printed advertising has the unique ability to engage all the senses, which, in turn, creates a more emotional experience.

How to Strategically Invest in Print Advertising

How can you make print advertising work for your brand? Here are a few key strategies to consider:

1. Identify publications that reach your target audience.

Knowing your target audience is an essential part of any marketing strategy. When it comes to print marketing, this is important because you need to know what publications will help you reach your audience and what advertisements will be most appealing if you want them to work. 

2. Make sure your advertising grabs their attention.

You want to make sure your print ads and marketing campaigns rise above the noise. If you want to grab your audiences’ attention, your print advertising should make a statement that instantly intrigues and entices your customer. You can do this by using things like a strong headline or compelling images.

3. Create an omnichannel experience with your print advertising.

Combining traditional advertising, like print, billboards, and direct mail, with digital ads has proven to be four times more effective than those just employing digital resources to generate consumer engagement. That’s why it’s important to consider how to drive your audience to engage online through your print advertising. It could be adding an enticing “hook” and driving people to your website or social media accounts. QR codes have also become an effective way to combine print and digital advertising. 

4. Find ways to track & measure your advertising performance. 

Print advertising can be harder to track than digital so you can never be sure about how many people you’ve reached. That’s why it’s important to find creative ways to analyze your investment. One of the best ways to track print advertising is by placing a unique URL within the ad that leads customers to a specific landing page just used for that purpose.

Developing the most effective print advertising campaign comes down to the basic marketing principles of knowing your audience, creating compelling content that inspires action, and constantly analyzing your efforts. If you’re looking for a new way to reach customers, consider the impact print advertising could make for your business.

Hiring a Marketing Agency: The 7 Questions You Should Ask

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Searching for the right marketing agency is a process. We understand—there are a lot of options. How can you know which one is the best? Like any relationship, they need to earn your trust, and you want to feel confident before selecting the right one. Before you grant them the power of connecting with your audience, spending your marketing funds, and accessing your client information, you need to feel assured in your decision. To make the process easier, we assembled the top seven questions you should ask your contenders before hiring a marketing agency.

1. What Are Your Industry Specialties?

Are you a B2B or B2C company? Do you have a niche? While some marketing agencies don’t promote specializing in one area, discussing their most popular industries or projects is worth mentioning. If you want to improve SEO, and the agency focuses primarily on media relations, be sure to keep your goals in mind and not settle if you want an agency that has more experience in your current priorities. 

Having conversations about common client types also allows you to ask if they are currently working with any of your competitors. Knowing possible conflicts of interest at the beginning will prevent potential development or implementation roadblocks that could negatively impact your service.

2. How do you Communicate with Clients?

One of the greatest benefits of working with a marketing agency is having insight into marketers’ perspectives. However, you want to be sure that these suggestions and ideas are being effectively communicated with you.

Even if you’re new to agency business, you have an idea of how often you need updates or what your communication preferences are. Asking for reporting and dialogue habits will help determine if that’s what you want in an agency partnership. Most agencies will listen and correspond to your preferences. That being said, it will be helpful if your priorities align. That way, both sides are comfortable, resulting in more effective processes and results. 

3. How Much Will This Cost?

Yes, talking about money can be uncomfortable. However, these conversations are necessary early on to determine your options. You don’t want to go with the least expensive option because they’re the cheapest, and you also shouldn’t proceed with the most costly if there’s no valid reasoning. 

Describe what you want and ask them what that range looks like, but continue to dig beyond that. Determine how pricing is structured, what resources they’ll utilize, what percentage goes toward efforts vs. billing, etc. Once you have the numbers you’re looking for, compare with a few other finalists and determine what seems the most valuable to you. 

4. What Do I Own before Our Contract Ends?

There are some instances where the client does not own any of the content that the agency developed for them. This could include photography, graphics, coding, or other branded resources that you may assume are yours. It is imperative to discuss this information upfront so that you know exactly what you are agreeing to. Just in case the relationship or project goes awry, you want to know what is legally yours to avoid issues. 

5. Who Will I Be Working with Directly?

Building a foundation with your leading account holder(s) is beneficial for communication, expectations, and trust. Asking who you will be working with allows you the opportunity to research the individuals on LinkedIn and discover their professional background, including experience and longevity. While newer executives shouldn’t be discarded, it may give you peace of mind to find senior team members who will assist you with your account.  

6. Can I see Your References?

Just like when you’re shopping online or deciding on a restaurant, reviews and photos give you what you need in your decision-making process. In your agency decision process, request case studies, testimonials, and examples that they find valuable. If ROI is important to you, ask specifically for projects with metric-centered results, like audience growth and CTA conversion. If you’re re-branding or need graphic design assistance, focus on visible transformations, like logo or website portfolios. 

7. What Are Your Expectations of Your Clients?

Is there a limit on revisions? Are there certain times that are off-limits? When is an appropriate turnaround time for approval? Talking about expectations for you as a client helps you distinguish how much or little you want to be involved or if your priorities coordinate. 

At the end of the day, you’re the client, and they are working for you. If their expectations aren’t reasonable for you, don’t settle. There are plenty more fish in the sea. 

Bonus: Ask yourself: What does my gut say?

We sometimes tend to ignore gut feelings, and we usually regret that. Maybe an agency looks good on paper, but you lack the chemistry with your account executive. Don’t dismiss your intuition, even if your brain is thinking something else. 

Throughout the process, you’ll learn the agency’s values, culture, and leadership, and you will quickly find out if there are certain details that you can’t get past. Trusting your instincts will only lead to better opportunities. 

Thinking About Hiring a Marketing Agency?

Hiring a marketing agency involves many factors, and it can be daunting signing the dotted line. We want you in the right marketing hands just as much as you do. Green Apple Strategy helps companies strategically tell their stories and successfully implement their goals through our comprehensive set of services. Schedule a consultation today. We would love to see if we’re the right fit for you!

How Green Apple Adds Value to Our Clients’ Strategies

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When you hire a marketing agency, your primary goal is to add value to your business strategy. But, how do you know if a marketing team is adding the value you’re looking for? Let us take a few moments to share how Green Apple adds value to our clients’ strategies in hopes that it helps you determine how an agency might help you reach your business goals. 

We Provide Perspective

Have you ever felt like you can’t see something objectively because you’re too close to the situation? That’s how many of our clients feel when they come to us. By hiring a marketing agency, you add the perspective of a full team of people who can see creative potential and opportunities within your business that you may have never considered. 

The Green Apple team has the unique opportunity to add several different perspectives, as we work with our core team and an expansive team of Orchard members—contractors we work with who have been hand-selected based on their experience and expertise. 

We Share Years of Collective Expertise 

Our team is made up of seven professionals who excel in their respective fields—marketing strategy, PR, project management, social media, content writing—and we support our team with an additional team of contract professionals. So, when you’re hiring Green Apple, you’re getting a team with years of education and experience that have led us here, and it’s our pleasure to share that with our clients to create results-oriented marketing strategies. 

We Track and Share Our Progress

It’s easy to talk about the value we add, but our clients get to see tangible results that let them know that they’re making the most of their marketing investment. We send each client a monthly report, as well as an annual report, to show them exactly how our efforts are translating into web traffic, leads, and several other metrics. We enjoy creating and sharing these reports with our clients because it shows them where all of our dedicated efforts are going, and we love that the numbers can speak for themselves. 

We Bring in the Best Professionals for Your Project

As we mentioned, we use a unique agency model that includes a team of contractors whom we’ve chosen to work with based on their areas of expertise, experience, and industry knowledge. This way, we can provide our clients with a team built just for them based on their needs and goals. Our Orchard members work as an extension to our team—and an extension of yours as well. 

Make the Most of Your Marketing Dollars with Green Apple Strategy

By engaging with Green Apple, you have access to a team of professionals who can provide value to your business’ marketing strategy. Contact us today to schedule a consultation. Our team is happy to sit down with you to discuss your goals and how we can help you achieve each and every one of them.

5 Benefits of Working with a Marketing Agency

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Every company has to decide at some point: should you do marketing in-house or partner with a marketing agency? While there are benefits to both, a marketing agency will most often give you the highest return on investment and take the most work off your plate. To help you make this decision, here are five benefits of working with a marketing agency that may change the way you think about external marketing. 

1. You Have Access to a Full Team of Professionals

Possibly the most significant benefit of working with a marketing agency is the opportunity to work with a full-service team of professionals. You have access to professional strategists, designers, photographers, writers, project managers, and a variety of others. With this multifaceted team, you have a team of experienced professionals working together, under one umbrella, to reach your business’ loftiest goals.

2. You Can Easily Identify (and Achieve) Your Business Goals

Marketing agencies have set processes that we use to identify your goals and needs. We thoroughly research your company, industry, competitors, and customers before we ever begin building a strategy. The team then uses that information to think creatively and strategically about how to reach the identified goals and how to find the ideal customer. You can engage with an agency knowing that they are doing the due diligence to take your business several steps further.

3. You No Longer Need to Train and Manage a Team

When working with an internal marketing team, there is a severe amount of overhead that goes into hiring, training, and developing the people on that team. Working with a marketing agency, on the other hand, eliminates the time and resources you would have spent managing internal employees. You, instead, have more capacity to focus on your core business.

4. You Have Insight from a Marketer’s Perspective

You’re working in your business day in and day out. So, it can often be challenging to see new avenues to venture into, especially in marketing. By bringing in an outside team’s perspective, you are introduced to different thought patterns and ideas that you may not have otherwise thought of. 

5. You Gain the Ability to Stay Ahead of New Technologies and Trends

Your marketing agency lives and breathes marketing. Because they’re spending time staying ahead of trends and technologies, you will, too, effortlessly. You will find that your agency will introduce you to tools that you didn’t know you needed—and those are often the ones that accelerate your marketing efforts. 

Are You Thinking of Engaging with a Marketing Agency?

Green Apple works hard to become a part of our clients’ teams. We take the time to identify their goals and needs before building a strategy to help them get there. It’s a tireless effort that we love to our cores, and we are always rooting for our clients’ overall success—inside and outside of marketing. Want us to join your team? Contact Green Apple Strategy today to schedule a consultation.

5 Books to Read When Looking for Your “Why” in Marketing

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Discovering your why when marketing your business should always be step one. It’s the foundation upon which you can build your entire brand—because people don’t create a business without a reason. They create a business because they are passionate about providing something to their audience or solving a problem. 

This is especially important for your marketing strategy because when you fully understand what drives you and your company, you can explain it to others. Marketing is primarily storytelling, and you need a story to share with your audience. So, when you’re discovering your why, especially as you inform your marketing direction, where do you start? If you’re a bibliophile, we recommend these five books to find the true drive behind your company’s efforts.

1. Robots Make Bad Fundraisers: How Nonprofits Can Maintain the Heart in the Digital Age

For the nonprofit organizations that live on fundraising, your why is essential. People give their time and their money because they feel good about where those resources are going, and they want to make a difference. By discovering the heart of your organization and telling that story in the strongest way possible, you can insight passion in others and boost your fundraising goals. 

In Steven Shattuck’s book, Robots Make Bad Fundraisers: How Nonprofits Can Maintain the Heart in the Digital Age, he ventures to answer an important question: Has technology actually gotten in the way of building a personal connection with our supporters?

He would argue that, yes, the more digital our world becomes, the less our hearts are in it, and the further we stray from our purpose. We rely on these technologies to fuel our growth, but, in reality, they are allowing us to lose focus, and we aren’t telling the passionate story of purpose these organizations were founded on. This nonprofit-focused marketing book actually has an interesting lesson to teach us all, even in the for-profit sector—how to keep the donors you have, inspire new donors to give, and maintain your team members’ sanity.

2. Brand Storytelling: Put Customers at the Heart of Your Brand Story

A business’s purpose always circles back around to the most important person: the customer. We build these businesses because we want to help our audience overcome a challenge or feel a certain way. It’s only right, then, that we keep our customer at the heart of the brand story. Miri Rodriguez’s book, Brand Storytelling: Put Customers at the Heart of Your Brand Story, helps us do just that. 

Rodriguez guides the reader to use storytelling to trigger the emotions that humans are driven by. She explains how to analyze, pull apart, and rebuild your brand’s story in a way that focuses the business as the “sidekick,” putting the control in the customer’s hands, allowing them to be the key influencer.

3. This is Marketing: You Can’t Be Seen Until You Learn To See

“Great marketers don’t use consumers to solve their company’s problem; they use marketing to solve other people’s problems,” says Seth Goldin, Author of This is Marketing: You Can’t Be Seen Until You Learn To See. This book description could stop here, as that’s the perfect way to describe what it means to discover the reason behind why you do what you do. 

Goldin draws upon his many years in marketing to explain how marketers can make the world a better place through powerful marketing elements: empathy, generosity, and emotional labor. He walks the reader through identifying their viable audience, drawing on the signals to position their offering, building trust, telling a meaningful story, and giving people what they need to achieve their goals. At the end of the day, that’s what it’s all about. Right?

4. Building a StoryBrand: Clarify Your Message So Customers Will Listen

Does your message matter if your audience isn’t listening? In his book Building a StoryBrand: Clarify Your Message So Customers Will Listen, author Donald Miller shares his method for connecting with customers—helping them understand the benefits of using a brand’s products, ideas, or services. By simplifying your brand message, your audience will grasp it more quickly and be motivated to move forward. Miller helps readers do this through seven universal story points that all humans respond to. 

When building our messages, we must keep our messages clear and engaging. And where does that message begin? You guessed it: your why. Your understanding of your purpose allows you to build a clear message. Miller can help you get there.

5. Marketing: A Love Story: How to Matter to Your Customers

We search for our why because we want to matter to our customers. That moment when you think, “I have this great service. Why is no one taking advantage of it?” It’s because you know how great it is, and your audience doesn’t. In her book, Marketing: A Love Story: How to Matter to Your Customers, Bernadette Jiwa explains that we “have no shortage of ideas, but we struggle to tell the story of how they are going to be useful in the world.” We couldn’t agree more. By posing a series of thought-provoking questions, Jiwa helps the reader dive into what about their brand will resonate and how to craft a message that will matter. 

Are you looking to take your marketing to the next level? Contact Green Apple Strategy today to schedule a consultation.