7 Marketing Tools Your Team Can’t Live Without

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Executing a marketing strategy is a lot like climbing a mountain. Both are focused on an audacious goal that requires effort and dedication to achieve. You need an intentional plan for how you’re going to climb the mountain. There will also be unexpected obstacles and unexpected turns along the way. Sometimes you have a clear path to reaching the summit. Other times, you may need a guide to help you navigate new terrain. 

And just like mountain climbing, you need a variety of marketing tools that can help you along the way. These tools may help you assess your current situation, work more effectively, and take the right steps toward reaching your goal. Each tool might serve a different purpose, but they’re all essential for your survival. 

7 Marketing Tools Your Team Can’t Live Without

Here are seven types of tools you need to execute successful marketing campaigns: 

1. Collaboration Tools

Executing a marketing plan requires significant collaboration. When you’re managing all the elements for your content marketing campaigns or seeking input on an important design project, there are numerous stakeholders and steps that need to be addressed. 

At Green Apple, our hybrid office model has trained us to become experts in marketing collaboration. Here are just a few of the collaboration tools that make it easy to collaborate with clients, team members, and freelancers in the Green Apple Orchard from across the country:

  • Google Workspace — Google’s collaborative tools such as Docs, Slides, and Sheets make it easy to create, approve, and deliver assets in a timely fashion. Rather than tracking multiple documents or attachments through email, Google makes it easy for team members and clients to collaborate in the same documents in real time. 
  • Basecamp —  Project management is essential for streamlining work and optimizing efficiency. Basecamp rolls all of the core necessities of project management into a browser-based tool that makes it easy to track campaigns from start to finish. We’ve used Basecamp for years, and it has become an integral tool for our team.  
  • Zoom — Video conferencing became an essential business tool during the pandemic. We’ve found it incredibly helpful for improving our team’s virtual meetings, meeting with clients in other cities, and connecting with The Orchard, our remote contract team members.
2. Design Tools 

The image you portray is important. The good news is that it’s easier than ever to find affordable design tools that make your brand stand out and look professional. Tools like Canva can be incredibly helpful for designing eye-catching graphics and images for social media. However, knowing when to use Canva and when to outsource to a professional can be essential to maximize the impact of graphic design for your brand. 

3. Digital and Social Media Management Tools 

With all the various social media platforms, it’s almost impossible to manage all of your content production needs without a social media management tool. Social media management tools help you plan, schedule, and monitor your social media posts. These tools also give you the chance to review and analyze your audience engagement on multiple channels. 

At Green Apple, Sprout Social is our social media management tool of choice. It makes it easy to manage various social media accounts for all of our clients. It also provides comprehensive reporting that provides a detailed look into content performance through competitive analytics and strategic insights.

4. Online Advertising Tools 

Online advertising has exploded in recent years. In fact, digital advertisements will account for more than 66% of the total global advertising spend by 2023. It allows you to create targeted messages to reach and expand your audience, improve your brand awareness, and generate more qualified leads.

At Green Apple, our digital marketing team collaborates with online advertising specialists to design and implement online advertising campaigns for B2B and B2C clients. Some of our favorite tools include Google Keyword Planner and Adstage. 

5. Lead Capture & Nurturing Tools 

If you rely on inbound marketing to generate sales leads, you need a marketing tool that captures potential customers and guides them through the marketing funnel. The good news is that most tools integrate with your website to create a seamless user experience.

Over the years, we’ve used lead-capturing tools such as Unbound and Leadpages to capture leads. We’ve also worked alongside several clients to leverage marketing CRMs such as Hubspot to track and manage marketing leads.

6. Website SEO Tools

Whether it’s keyword research, content optimization, or checking your current page rankings, every marketer needs a go-to tool for planning content and optimizing it for SEO. 

Green Apple recommends SEMrush, the top-rated keyword tool we use for our clients. We’ve found that it’s the best tool to implement SEO tips that actually work. Their platform offers comprehensive reports to monitor competitors’ backlinks and offers backlink audits for sites that have already linked to your website with an anchor text. 

7. Customer Experience & Testimonial Tools

In today’s digital world, consumers hold the power when it comes to your brand reputation. A negative customer review or poor client experience can have a devastating impact on your brand. At the same time, testimonials and feedback can be some of the most beneficial assets for brand management.

At Green Apple, we’ve worked with a variety of customer experience and testimonial tools to capture feedback for our clients. Delighted is a customer satisfaction platform that allows you quickly and easily capture feedback through customer surveys. LoyaltyLoop is another tool we use to better understand and improve upon the customer experience. 

Finding the right set of marketing tools can be overwhelming. It’s important not to lose sight of the forest through the trees. Focus on your end goal and then find the tools that will help you get there. Our team at Green Apple can help you determine which tools are a fit for you. We’d love to take a look at your marketing goals and help you design and execute a strategy to meet them.

Surprising New Marketing Trends that Work

Every January, marketing pros come out with their “top trends” to watch for the upcoming year. These are popular and helpful resources since marketing always seems to be changing, and it can be difficult to keep up with all the trends. But we rarely take time to look back and highlight what marketing trends actually worked.  

At Green Apple, we’re constantly looking for new ideas or strategies that might help our clients achieve their goals. We also recognize that one of the most helpful tactics can be to stop and reflect on what’s working and what’s not. As we head into Q4 of 2022, we thought we’d take some time to reflect on the first nine months and highlight the marketing trends that have been most effective so far this year. 

7 Surprising New Marketing Trends that Work 

While AI, visual content, and personalization were all hot trends heading into 2022, here are seven tactics we found to be most helpful for our clients this year: 

1. Flexible Strategies that Pivot

Most companies head into a new year with a comprehensive marketing plan that lasts 12 months. The problem occurs when the strategies and tactics fail to produce results. Then what?

The one trend that everyone can depend on is that tactic effectiveness will change and shift throughout the year. We’ve found that developing flexible approaches that anticipate changes can be one of the most valuable ways to pivot your marketing efforts without abandoning your entire strategy. 

2. Surprise & Delight 

Consumers are seeking comfort and delight as they emerge from the pandemic. This year, we’ve seen incredible results from taking time to show appreciation and bring joy to someone’s day through surprise and delight strategies. These moments work as a brand differentiator, and they can also be a highly effective strategy for fostering long-term customer loyalty.  

3. Adapting Content Strategies to Meet Changing Consumer Habits 

The way people consume content has changed. While video-based content and social media were at the forefront of the discussion this year, it’s particularly important to consider your audience’s preferences when crafting your content strategy in 2022. A decade ago, most marketers focused primarily on written content, whether online or in print. Today’s businesses must consider the way content marketing and consumer habits have evolved. 

4. Promoting Your Corporate Social Responsibility Platform

As conscious consumerism continues to gain steam, many companies have made social responsibility part of their company DNA. On a large scale, we saw numerous companies highlight their plan to reduce their carbon footprint in 2022. But even on a smaller scale, we’ve seen the power of highlighting your company’s desire to make a positive difference in your community. 

5. Employee Engagement

In today’s digital world,  it’s essential to make an effort to know your customers on a personal level. Without it, your digital marketing efforts are likely to fall flat. Getting your employees involved in your marketing has become a powerful strategy. Shifting your marketing strategy from product- or service-centered to people-centered could be a helpful strategy as you look for ways to connect with your audience in Q4 and beyond. 

6. Micro-Stories & Bite-Size Content 

Tiktok and other video-based marketing channels were all the rage at the beginning of the year. And while they’re influence has undoubtedly grown, we’ve seen the “micro-content” trend expand to nearly every marketing channel. For example, we’ve seen incredible success in helping our clients reformat content into micro-infographics for media. In short, the easier we can make it for people to read and digest our content, the more likely they’ll share it. 

7. SMS Marketing 

Text campaigns were one of those surprising trends that no one was really talking about at the beginning of the year. And yet, it seems like so many companies have turned to SMS marketing as a way to reach customers. SMS messages have an open rate of 98%, making texts the superior marketing channel. While many B2C companies have used SMS for product alerts and promotions, we’re curious to see if there are ways B2B companies can utilize it to engage customers as the tactic continues to evolve. 

While you might not be able to predict which channels and tactics will really work next year, you can embrace the timeless principles and strategies that are behind them.

5 Creative PR Tactics Your Business Should Explore this Year

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In today’s increasingly digital world, it can be difficult for brands to reach customers through the traditional PR tactics that our industry relied on for decades. Today’s buyers are not easy to reach. Nevertheless, public relations is crucial for enterprise technology companies and B2B brands, regardless of size, vertical, or industry. We’re constantly encouraging our clients to consider creative ways to integrate public relations into their comprehensive marketing plans. While the tactics may have evolved, the end goal of public relations remains the same: increase brand awareness, credibility, and trust with the people you’re trying to reach.

Creative PR Tactics Your Business Should Explore This Year

Here are a few creative PR tactics we’ve used to help our clients gain traction and create tangible results through their PR efforts:

1. Develop a Digital PR Strategy

We encourage every business to create a digital PR toolkit that can be used to enhance their relationship with current and potential customers. One essential element is a survey tool that helps capture feedback from clients. In today’s digital world, the customer has more power than the business when it comes to brand perception. Bad reviews can tank a company’s reputation. If customers aren’t happy with your product or service, customer reviews allow you to proactively address them. If your product or service generates raving fans, you’re able to leverage those reviews to promote your business to other potential customers. 

2. Maximize the Power of Podcasts

If social media has replaced traditional news as the way we keep track of important events, podcasts have replaced industry publications as the way to learn and grow in our professions.  Almost 40% of Americans listen to podcasts every month, and that number has grown steadily every year. Additionally, the on-demand nature of podcasting means that listeners are typically actively listening to the entire podcast. This provides you with the focused attention of your audience through a single medium.

If you don’t have the bandwidth to start your own podcast, consider advertising or pitching an idea or topic to be a guest on a podcast that already reaches your industry. If you’re looking to leverage this tactic, your first step is to take what you know about your audience and start searching for podcasts that hit this niche.

3. Create Specific & Targeted Press Releases for Local Markets 

Today’s media outlets are bombarded with dozens of press releases and requests. The more targeted and personalized you can make your press release, the more likely you are to gain coverage and reach your audience. Think of specific ways you can tailor your PR pitches to local markets. Targeting local media means you’ll have a higher chance of getting your story out there and ensuring your target audience sees it.

4. Give Back by Embracing Corporate Social Responsibility 

Businesses of all sizes have benefitted from proactively giving back to their community in recent years. One tactic that’s growing in popularity is to adopt a corporate social responsibility platform that is tied to your community or a specific cause. Doing so is a great way to earn attention. It also generates goodwill with today’s consumers, who increasingly care about giving back. 

5. Leverage Influencer Marketing to Reach Your Target Audience

As social media has evolved, influencer relationships have become a successful strategy for many brands. However, you don’t need to pitch celebrities or influencers with huge followings in order to generate success. Micro-influencers can be just as powerful, especially if your audience is in a niche industry or market. Finding an influencer in your industry is a powerful way to help build brand awareness because it is authentic and relatable to your audience. 

You don’t have to implement every one of these ideas in 2022 to experience public relations success. But if you’ve struggled to gain momentum through traditional PR tactics, we’d encourage you to collaborate with your marketing agency to try a few. Implementing even one of these approaches could provide the valuable insights you need to transform your PR efforts in the future. Green Apple can help you select and deploy the right strategies to increase your influence and your brand identity. We’re available any time to help you craft a successful PR approach.

How to Become a Thought Leader in Your Industry

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Becoming a “thought leader” is an elusive goal that many business leaders and executives strive for. While some people may think of it as just another marketing buzzword, the reality of having a positive reputation for helping others with your knowledge and insight is important for every business leader.

We’ve been sharing content on thought leadership for years. The channels might have changed, but the opportunity to become a thought leader in your industry is just as possible today. 

Can Anyone Become a Thought Leader?

Before we dive into how to become a thought leader, let’s address a common misconception we hear from people: “I don’t have the time or connections to become a thought leader in the industry.”

While becoming a thought leader takes time and intentionality, the reality is that anyone can become a thought leader in their specific industry or niche. All you need is a willingness to do the work of codifying what you know and have the patience to build momentum over time.

4 Best Practices to Become a Thought Leader in Your Industry

So how do you become a thought leader? Here are a few simple best practices we encourage our clients to consider: 

  1. Stick with Your Message

The most effective thought leaders are known because they stick to a specific message. This makes it easier for people to discern what they do and why they’re doing it. Think about the key message you want to share, one that you would want to maintain as a consistent plumbline over the years. If you’re having trouble determining your unique message, you might want to consider the next point. 

  1. Discern Your Niche 

While you’re thinking about your brand, finish this sentence: The kind of presence I want to have when helping others is ____________________. The thought leaders who make the greatest impact are those who are committed to helping others achieve their goals. Think about what makes you unique and how you can leverage that as you develop your platform.

What’s your unique personality? Are you a generous encourager who wants to champion people in their work? Or are you a disrupter of the status quo who loves to challenge assumptions?

Are you better at providing long, drawn-out explanations? Or are you good at creating quick one-liners that get people thinking? Would you be open to speaking in public, or do you shrink at the idea?

Understanding your unique gifts and strengths will help you determine the way you build your thought leadership platform.

  1. Choose the Right Platform  

If you want to get the most out of your thought leadership content, it’s important to consider how your audience consumes what you share.  To create the greatest impact, you need to meet your audience on the channels they use (social, email, etc.) with the type of content they prefer (written, audio, video). Don’t be afraid to use a mix of platforms and content types as you’re discerning this. The level of engagement you see can help you discern where your audience is and how they prefer to interact with your brand. 

  1. Share Genuine, Authentic Reflections

The thought leaders we celebrate most aren’t the ones who know it all, but the ones who show us they’re human and that they care. As you consider what to share, don’t be afraid to show your humanity by highlighting mistakes you’ve made and lessons you’ve learned. 

  1. Embrace (Effective) Storytelling 

Storytelling should be at the heart of every piece of thought leadership content you create. Telling a story engages your audience by giving them a specific example with measurable stakes. Stories also help your audience understand how your company’s products and services could help them solve a problem. It’s important to tell stories your customers actually want to hear. If your audience can’t see themselves in your brand’s story, it won’t resonate with them.  

Position Your Brand as An Industry Leader 

When it comes to becoming a thought leader, there isn’t a one-size-fits-all approach. However, these tips will help you develop a strategy you can use to reach more people. Any effort will be worth it as it gives you a chance to help others, build your audience and grow your business. For more help positioning your brand as an industry leader, reach out to us to schedule a strategy session. 

3 Action Items to include in your Holiday Marketing Plan

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As the weather is slowly cooling down, the holiday season is quickly approaching. It always kind of sneaks up on you, doesn’t it? This year, your company can take advantage of the seasonal magic in the air and start designing your holiday marketing plan early. We’ve shared a few ways that you and your team can stay ahead of your competition by incorporating a few new elements into your marketing plan.

Curate Email Campaigns

Email marketing is one of the best ways to keep a potential customer engaged. Email is also one of the most influential ways to drive business and earn ROI (especially with Millennials). Plan and strategize your email content including specific promotions, engaging graphics, and the timeline that these should be distributed. Be sure to create a sense of urgency to make customers act fast (and be proud of their quick decision-making skills).

Design Festive Freebies

Whether content is available to current clients or is an incentive for new subscribers, free resources are always appreciated. Who doesn’t love free, valuable information? Add some holiday cheer to the mix to make it even more captivating. Think about your goods or services and customize some themed content that will help your customers solve a pain point. 

Here are a few ideas to get your creative juices flowing:

  • Shareable “good to know” information
  • Holiday checklists 
  • Interactive illustrations
  • Expert advice for the season

Show Your Appreciation

There’s nothing quite like receiving a corporate token of appreciation—you feel like your business truly matters. Spend the time to learn what your customers would genuinely value (even in a virtual world) and invest in the relationship.   

The holiday season is also an incredible time to give back to your community or international nonprofits that your organization admires and supports. Utilize social media to raise awareness for the causes that your business believes in, and encourage your audience to help, strengthen and give back to others. 

Ready to Implement?

Feel like your marketing plan involves details you’re not sure how to implement? Contact us today to schedule a consultation and give your customers what they want this holiday season.

How to Turn Customer Reviews into Solid Marketing Content

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If you have raving fans, it’s great to let potential leads know it! Customers take online reviews seriously, and the role it plays in consumer decisions continues to increase. Research from BrightLocal shows just how seriously potential customers take online reviews. 84% percent of buyers give online reviews the same weight in decision making as personal referrals. 

Online reviews are now starting to eclipse referral-based business. as Northwestern University finds that consumers are 270% more likely to buy a product or service with 5 positive reviews than a product or service with no reviews. That’s hugely significant! In order to harness the power of these reviews, use them in your marketing efforts to increase consumer trust and boost sales.

Use Customer Reviews To Enhance Your Website SEO

There are a few ways to do this. The first is simply to embed the code for Google Reviews in your website so that Google Reviews. This is a good option if the majority of your reviews are positive. Google’s search engine algorithm will recognize the embedded rating system and is likely to rank your site more highly as a result. 

The second way to utilize customer reviews is to include them on your website, either by using parts of the review text directly or by including graphics of the positive reviews on your site. (Don’t forget to change the alt text on these images so that they’re search-engine friendly) Google and Yelp hold a high trust cache with consumers, and citing positive reviews can help your brand leverage that trust. 

Use Customer Reviews on Social Media

You may also have the advantage of. Keep an eye on videos or posts that tag your brand. If you have a social media manager, have them proactively research any posts where your product or service is tagged. They can use tools like BuzzSumo or Mention to help with this. If they come across a positive review, have your team DM the content creator to ask if the review can be used  in marketing materials. 

Some reviewers are happy to offer their thoughts gratis, while others work as part or full-time product influencers. Both types of social media reviews can be helpful to weave into your marketing strategy. Screenshots and re-posts of positive reviews can build brand awareness on multiple platforms.  

Let Negative Reviews Spur Institutional Changes

Online reviews through Yelp and Google provide business owners with what they say they want most: anonymous feedback close to the point of sale. But business owners are also human, and harsh or negative reviews can leave a bad taste in anyone’s mouth. After you take some time to feel frustrated, see if you can find the kernel of truth in their words. The frustration may be about an inefficient process, an unhelpful team member, or a product flaw. 

Rather than stew in frustration, take specific actions to address the issue. However, don’t revamp your entire process over one negative review. Reflect and ask your employees if they’ve also seen evidence of what the review mentions. If it comes up several times, it may be time to analyze and address a potential pain point. 

Be Proactive about Interacting With Reviews

If you don’t have a Google My Business account or haven’t updated the account you have, you could be missing out on major opportunities to shape how your brand is perceived. One of these ways is by interacting with online reviews. Brands that interact with customers on Google cultivate a reputation for being proactive and conscientious. Plus, interacting with reviews often can allow you to pinpoint and identify possible customer needs or frustrations before they go viral. 

In the world of online reviews, negative feedback begets negative feedback. It shouldn’t go unaddressed, or you may see more of it. Instead, if you see a review that’s unfair or lacking context, you can provide that in your response to an online review. You can also offer to make it right, which goes a long way in securing customer loyalty. It says to potential buyers, “Even if we make a mistake, we will correct our error.”

Need Help Utilizing Your Positive Reviews?

Our strategic, full-service marketing team can help you plan and deploy an innovative marketing approach to court customers and build brand loyalty. Contact Green Apple Strategy today to schedule a consultation. Our team is happy to sit down with you to discuss your marketing goals and how we can help you achieve each and every one of them.

How to Find the Angle for Your Next Marketing Campaign

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Have you planned your next marketing campaign?  Your brand’s growth is reliant on a comprehensive set of tactics to educate and engage your clients. How you plan your campaign, and how you execute that campaign, will make all the difference in your brand awareness, sales, and customer retention. But, how do you find the best angle? How will you catch your audience’s attention?  We’re here to help. When you sit down to plan your next marketing campaign, use the following tips and points to guide your strategy. 

Find Your Audience’s Pain Points

When you put yourself in your audience’s shoes, you can begin to determine what their pain points are. Try to identify what motivates them to buy your product or service and what problem of theirs you’re trying to solve.  At the foundation, your campaign should speak to those pain points to show your audience that: 
  • You understand their issue
  • You’re here to solve it, and 
  • You can do it better than your competitors. 
Before you can present yourself this way, you must first thoroughly understand how your audience is feeling. If you’re having trouble putting yourself in your customers’ shoes, try building a customer profile with these 20 questions. 

Lean on Your Analytics

The numbers don’t lie! Your analytics can serve as a guide as you build your campaign. Review your numbers across all tactics (e.g., email marketing, blogging, website visits, social media, etc.) to analyze what is working, what isn’t, and where there are untapped opportunities.  From these numbers, you can see which topics and conversations garnered the most interest from your audience and what fell flat. Are your customers most interested in a certain area more than others? Maybe that’s a good place to start when planning your next campaign. 

Talk to Your Audience

Market research is now easier than ever, thanks to social media platforms and survey strategies. When planning your campaign, look to your audience to learn what they want to see from you and what they would benefit from. Depending on your social media platform of choice, this will look different. For example, if your audience frequents Instagram, you can easily set up a series of stories that poll your followers. However, on LinkedIn or Facebook, that may look more like starting a conversation with those in your industry. 

Take a Look at Your Competitors

Though you don’t want to emulate your competitors, you do want to make sure that you have a good understanding of what they’re offering your audience. This analysis helps you see what you can improve upon and how you can take your offering a step further. 

Put Your Differentiators at the Forefront

Your brand’s differentiators are what sets you apart from the crowd. It’s crucial that they’re at the forefront of your campaign, as these are your primary selling points. No matter how this campaign takes shape, ensure that your audience is always aware of what makes you different and how those differences serve them. 

Have Fun with It

Create a campaign that they’ll love! Your customers have enough of the mundane in their lives. By creating a marketing campaign with an element of surprise and delight, you can engage your audience and make them excited about the customer experience—and set them up to look forward to what they can expect from your brand in the future. 

Need Help Planning and Executing Your Next Marketing Campaign?

Are you looking for a strategic, full-service marketing firm to plan and execute your next campaign? Contact Green Apple Strategy today to schedule a consultation. Our team is happy to sit down with you to discuss your goals and how we can help you achieve each and every one of them.

How B2B Companies Can Refresh Their Marketing

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It’s that time of year again! Spring is beginning to bloom, prompting us all to reach for the  “refresh” button on both our personal and professional home pages. After a year of learning and growth from our successes and failures, now is the time to regroup and refocus our efforts. What better way to initiate this process other than an annual marketing refresh? It’s time to change with the seasons!

Aside from the restlessness of Spring, how do you know it might be time for a marketing refresh for your B2B company? Declining or plateaued rates of white paper downloads, social media engagement, and webinar signups are all telltale signs that it’s time to reevaluate your approach to client engagement. 

In this article, we will outline specific strategies to include within your marketing refresh that can lead to successful client engagement and clear brand representation.

(Re)Examine your Audience

It’s important to remember that your client base consists of living, thinking, and changing beings, rather than a stagnant population you can define in only general terms. Your initial evaluation and definition of your client base may have started out as something that is wholly different than the reality of people you now serve. This is why it is vital to your company’s success to reevaluate your audience every 3-5 years. 

Great methods to reevaluate your audience include the following:

  • Conduct customer interviews
  • Interview your sales teams
  • Conduct thorough buyer research

Mind your Messaging House

There are two important elements to updating your marketing messaging: core messaging and a brand guide. Your company’s core messaging includes how you talk about your company; your brand guide encompasses all elements of how your company looks to others—fonts, colors, logos, etc.

An important note on updating your company’s look: it’s important to stay current with aesthetic trends and to ensure that the way your company looks accurately reflects your messaging; however, it is important to try and only change the company aesthetic every 3-5 years. Changing the look of your company too often makes it nearly impossible for your branding to become synonymous with your name.

Reuse and Repurpose

Recycling and repurposing is an important part of Spring cleaning! Just because you are revamping your content does not mean you have to abandon all the content you’ve previously published. After all, research has shown that SEO can take time to “mature.”

We recommend that you spend some dedicated time and resources strategically updating old blog and social media posts. Be certain to study new keyword rankings and incorporate them into your content to improve search algorithm ranks. Additionally, it is worth the time and effort to spend time link building—replacing old links with more relevant and current information. This will prove to your potential clients that you are abreast of the most current industry technology and trends.

Create a Current Value Proposition

Every B2B company needs an easy and effective way to quickly communicate why they would greatly benefit a potential client. A value proposition is a marketing content tool used to quickly win over your clients. Research shows that, on average, you have seven seconds to make an impression that will seal the deal with a new client. 

A successful value proposition will include the following:

  • Clear communication of specific results your company can provide
  • Explains how your company differs (and improves upon) the competition 
  • Can be read and understood in about seven seconds

While crafting your company’s value proposition, consider what sets you apart in the industry. Use the information you have previously gathered from customer interviews; consider their complaints and qualms with competition and how you worked to alleviate these concerns.

Refreshing your marketing strategy might seem like an overwhelming project, but we are here to guide you through the process, and dare we say, make it fun? You have put a lot of heart and passion into your business, let’s work together to make certain that this is obvious to your audience.

Are you planning a marketing refresh for your business? Contact Green Apple Strategy today to schedule a consultation.

How to Identify & Fix the Broken Parts of Your Marketing Funnel

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If the goal of marketing is to guide people from discovering your brand for the first time to becoming a qualified potential customer, then understanding every part of that journey is essential. Most people refer to that process as the marketing funnel. In most of the conversations I have, it’s easy for business leaders and marketing professionals to know if their marketing funnel is broken. The more difficult task is identifying which part is broken and how to fix it. Your sales team might think you have a lead generation problem, but what is actually preventing them from hitting business development goals is that the leads they’re following aren’t ready to buy. This would be more of a lead nurturing issue. In this post, we highlight a few areas of the marketing funnel, share specific ways you can identify the problem area, and, more importantly, tell you how to fix it.

How to Identify & Fix the Broken Parts of Your Marketing Funnel

Brand Awareness
How can you tell if your “top of the funnel” marketing efforts aren’t working? The signs of a brand awareness problem are easy to see—if you’re looking. Most awareness problems fall into this category: Your brand can’t capture its target audience. Analyzing metrics such as website traffic or foot traffic (if you’re a local shop or retail store) can be a great way to determine if enough people know who you are. Fixing this issue could include more digitally-oriented marketing tactics such as social media, SEO, or SEM.
Lead Generation
Maybe you’re getting a decent amount of traffic to your website, but you have a hard time identifying who is visiting and if they could be a potential customer. Many factors make generating leads difficult. Are you offering a lead generation that people care about? Are you asking for the right information? Are you making it easy for people to find your lead generation resources and take action? Never underestimate the power of addressing your lead generation challenge; leads are the lifeblood of your marketing funnel.
Lead Qualification
The biggest challenge I hear from business leaders isn’t about lead quantity; it’s lead quality. To convert marketing leads to customers, you need to make sure you’re talking with the right people. Alongside your sales team, you should make sure you understand who you’re trying to reach. If you’re struggling to generate quality leads, it’s important to define buyer personas. This strategy helps you establish a compelling value proposition that educates people about how you can help them right now.
Lead Nurturing
What do we do with the leads that might be qualified but aren’t ready to buy? Many business development professionals toss these leads to the side—neglecting them until the person raises their hand again and expresses interest. If you’re struggling to convert qualified marketing leads (those with the power to make a purchase decision), then you might rethink how you’re nurturing them throughout the buying process. Many potential customers are exploring your brand, but they might not be ready to buy. This doesn’t mean you should ignore them.
Lead Hand-Off to Sales
The hand-off between marketing and sales is one of the easiest tasks to ruin in the demand generation process. As in a relay race, the lead hand-off should be an actual hand-off, not a toss. If you feel like your sales team isn’t following up with quality leads, it’s crucial to have a documented process that is agreed upon by both sales and marketing. Just as a doctor diagnoses which system in your body is causing illness, it’s vital to determine which areas of your marketing funnel are causing your lead issue. Without identifying the specific area that needs attention, you can’t create a truly healthy funnel.

4 Factors for Creating a Customer-Centric Culture

“Customer experience” has become one of the hottest marketing buzzwords of 2020. And for good reason…

  • 84% of companies who prioritize customer experience are reporting an increase in revenue. (Source)
  • 73% of consumers say a good experience is key in influencing their brand loyalties.
  • Customers switching companies due to poor service costs U.S. companies a total of $1.6 trillion. (Source)

The bottom line is that customer experience impacts your bottom line.

4 Factors Every Business Needs to Create a Customer-Centric Culture

So, how do you go about creating a culture within your business or organization that values the customer experience? While the specific tactics or strategies may evolve, here are four key factors that you need to create a customer-centric culture:

1. Leadership Buy-In Across the Organization

You can’t simply silo customer experience to your customer support or client success department. Why? Because every department in your organization has a role in creating the experience customers have with your brand.

If you want to create a customer-centric culture, you must get buy-in from the leaders and stakeholders across every department. Your CFO should recognize the impact that his or her team has on customer experience. Your marketing leader should push his or her team to think creatively about the ways they can impact customer experience.

Leaders across your organization should embrace the importance of customer experience and constantly be thinking about how their departments can lead customers into a deeper, more meaningful relationship with your brand.

2. Compelling Brand Values that Are Lived Out

Saying you value customer experience as a core value is one thing. Creating systems and structures within your organization that support customer experience is another. One of my favorite examples of this is the way Zappos tries to stay away from strict policies and ask their reps to do whatever they feel is the right thing to do for the customer and the company.

If you say you value customer experience, make sure you’re doing everything you can to keep that promise.

3. Engaged Employees Who Care About Their Work

It might sound counter-intuitive, but if you want to improve customer experience, you might want to start investing more in your employees. Engaged employees are more likely to work hard, care about your brand’s reputation, and make recommendations for improving the overall customer experience.

4. An Understanding of What Customers Want

If you want to improve your customer experience, taking time to gather insights about what customers care about and desire from your brand should be a priority. Take time to listen to customers. Be intentional about the customer journey and onboarding experience you’re creating. Find ways to create emotional connections with customers. Have a clear set of customers in mind when you’re making important business decisions.

Every company likes to think (and say) that they’re customer-centric. Considering how to embrace these four factors will help you create a customer-centric culture and ensure you deliver on your brand promises.