From Idea to Impact: How to Develop a Memorable Brand Story

Every successful company started as an idea. 

Whether it was a concept sparked by a business conversation or originally written down on the back of a napkin, every brand has a story to tell about how it evolved from idea to impact. As a marketer or business leader, your ability to tell that story (i.e., brand storytelling) affects how well your potential customers remember who you are, connect with your mission, and care about your products or services. 

Brand storytelling not only explains how you differ from your competitors; it also humanizes your brand in a way that allows people to relate to it. It helps customers understand who you are and why your business exists. 

For example, Green Apple Strategy was founded as a marketing and PR agency that builds marketing strategies with the entire business in mind. Rather than offering “one-off” marketing projects like creating a website or managing social media, we come alongside businesses to develop and implement marketing strategies with their “core” business areas in mind. As a result, a big part of our work has been helping businesses find their “story” and tell it effectively in today’s digital age. 


Develop a Blueprint for Memorable Brand Storytelling

After working with dozens of clients in various industries over the years, here are a few best practices we’ve learned when it comes to developing your brand’s story:

Discover your why.

To borrow the famous adage from Simon Sinek, “People don’t buy what you do, they buy why you do it.” Discovering your why when marketing your business should always be step one. Rather than leading with your products, services, or solutions, take a step back and examine the motivation behind your actions. It’s more than just making a profit (or at least, it should be). It’s the big, bold vision that motivates your company.  

Help your audience see themselves in your story.

While your brand story unpacks your origin and unique differentiators, it’s essential to remember that the best marketing makes your audience feel like the hero in the story. It’s important to make sure your audience can see themselves in your brand story. That means highlighting their specific challenges or obstacles and why you care about helping them solve the problem.

Make sure your brand story aligns with your business goals. 

Your brand story should align with your business goals and integrate into all areas of your business—including marketing, sales, and all internal and external communications. Potential goals to build your story around include revenue growth, clarifying what your business offers, differentiating from other companies, or growing brand awareness. 

Don’t forget to be human. 

Remember, people connect with people. Your brand story should have personality. Boring books don’t attract readers. In the same way, your brand story should be inspired by the presence of people who participate and develop your company — written with the specific personality that represents your company. 


Questions to Help With Brand Storytelling

As we work with brands, we get to know their history, unique value proposition, ideal target audience, and dreams for the future. Each of these impact the brand story we craft. While it’s important to create a unique narrative, here are a few helpful questions that could help you identify the important elements and narrative arc of your brand story: 

1. How and why was your company founded? What inspired its creation?

2. What were the specific challenges or problems your company sought to address in the market? How does that connect with the problems you seek to address today?

3. Were there any significant events, experiences, or turning points that shaped the early days of your company?

4. What were the core values, principles, or beliefs that guided the founders in establishing the company?

5. Did your company experience any transformative moments or breakthroughs that set it apart from competitors?

6. Who is your target audience? How does your product or service positively impact the lives of your customers? 

7. What is your company’s vision for the future? How do you plan to evolve and make a positive impact?


Take Your Brand Storytelling to the Next Level

Creating a compelling brand story is worth it because it becomes something to reinforce in every marketing campaign. If you’re struggling to identify a brand story or marketing message that resonates with your audience, our team can help. Reach out to our team to learn more about our process or schedule a time to chat. 

5 Keys for B2B Content Marketing Strategy that Drives Business

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Content marketing has become a crucial component of nearly every B2B marketer’s strategy. In fact, 91% of B2B marketers say they use content marketing in their overall strategy. The good news is that content marketing has become a proven way to reach ​​customers, earn trust, and impact the bottom line. The challenge for many marketers is identifying the right tactics and channels that work for their business and within their budget. It seems like everyone is competing for attention or popular keywords, and artificial intelligence is changing content creation.

 

In this blog post, we wanted to explore a few best practices we’ve used with clients when it comes to developing a content marketing strategy that directly impacts business development.

 
1. Take time to truly understand your audience. 

The first step in developing an effective content marketing strategy is to understand your target audience. If you want your content to resonate with potential customers, you need to know who they are, their daily pain points and challenges, and what type of content resonates with them. This ensures you develop content that addresses their specific needs and interests rather than guessing if you’re creating valuable content. 

 
2. Make sure your content is aligned with your overall business goals.

What are you hoping to achieve this year? Are you launching a new product or hoping to increase customers in a particular area of business? If so, you should incorporate those goals as you develop your content strategy. One key factor in this approach is giving yourself plenty of runway to educate and inspire your audience to take action. As the old saying goes, the moment you’re tired of talking about it is likely the time your customers are starting to recognize the message. Give your top-of-the-funnel content marketing plenty of time to work before you start expecting results. 

 
3. Be strategic as you diversify your content. 

In addition to creating high-quality content that resonates with your audience, it’s important to diversify the format in which you share it. Today’s digital landscape offers a variety of channels that allow you to get more out of your content marketing. For example, you can turn a white paper into a podcast or webinar. You can break down a blog post into a social infographic. As you explore ways to diversify your content, it’s important to remember what formats your audience prefers. The good news is that diversifying your content allows you to meet the different preferences and consumption habits of your target audience.

 
4. Don’t forget to promote your content.

You could write the most amazing blog post in the world. But it could quickly fall by the wayside without an intentional promotional strategy. B2B marketers must ensure that their content reaches their content audience by promoting it through a variety of channels. This includes strategically thinking about how to promote content on social media, email marketing, paid advertising, and influencer marketing. Promoting your content is essential for amplifying your reach and increasing the ROI of your content marketing efforts. 

 
5. Let data inform your decisions. 

Measuring the effectiveness of your efforts is an essential part of marketing. But often, evaluating content marketing becomes anecdotal and causes you to question how to adapt your strategy. This is why evaluating the data and adopting a more agile approach to content marketing is key. Which content pieces are most popular with your audience? What promotional tactics seemed to be most effective? How can you use these insights to plan your content marketing and areas such as product development or customer solutions? These are all helpful questions that provide valuable insights for your business. 

 

Need Help with Content Marketing?

At Green Apple, we’ve used these principles to help dozens of businesses develop a content marketing strategy that creates a pipeline for business development. ​Our strategic, full-service marketing firm can help you plan and deploy an innovative content marketing approach to court customers and build brand loyalty. Contact Green Apple Strategy today to schedule a consultation. Our team is happy to sit down with you to discuss your marketing goals and how we can help you achieve each one of them.​

Marketing & Operations: 4 Keys to Successful Scalability

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One of today’s business realities is that everything is marketing. Gone are the days when marketing and sales worked in their own silo. The effectiveness of your marketing department impacts other departments. At the same time, other departments have a direct impact on areas of marketing such as brand perception or customer experience.  

Over the years at Green Apple, we’ve found the connection between marketing and operations is one of the most important relationships in a business. On one hand, successful marketing should lead to more customers. More customers will naturally impact operational needs. On the other hand, many operations teams make decisions that directly impact marketing needs. Whether you’re the CEO of a company or a leader of a specific department, it’s essential to ensure both teams work together so that your company can thrive.

4 Keys to Successful Scalability with Marketing & Operations 

Here are a few specific ways marketing and operations can collaborate. That way, marketing is focused on the right areas of growth, and operations have what they need to scale the business:

1. Define your ideal customer. 

Operations are responsible for ensuring your company can fulfill the business it generates. Unfortunately, most marketing departments are only focused on generating leads… not how you’re going to serve them through the sales pipeline.  

When marketing and operations align, marketing understands the company’s capabilities and what it takes to follow through on what’s promised. This can help significantly when it comes to defining your ideal customer for better lead generation results. 

2. Align your technology and tools to optimize your processes. 

Most businesses function on an array of various technology platforms and software tools. In some cases, there might be more than a dozen platforms that support your marketing, sales, and operational efforts. While it’s not essential for there to be a seamless integration between all of your tools, it’s important to make sure the core components of your marketing technology stack are aligned with operational tools. 

When marketing and operations align in their technology strategy, they can run the race faster and farther for successful, scalable marketing.

3. Leverage data from both teams to make more informed decisions.

We have access to more data than ever before. Every marketing campaign provides dozens of analytics that can be measured. At the same time, the operations team has insights that can inform customer needs and marketing investment. But we all know there’s a difference between reporting on analytics and creating a data-driven culture for growing your businesses.

How can marketing and operations make sure they are collecting data in ways that can be used by everyone? Both teams need to agree on key business objectives and define which metrics are most helpful in evaluating success. 

4. Create open lines of communication between both teams

Effective communication breeds collaboration. That’s why consistent and candid conversations between the marketing and operations teams are vital. It’s not enough for marketing and operations to simply meet once a year or only collaborate if there’s a PR crisis. 

Instead, there needs to be a consistent feedback loop between marketing and operations. Operations can provide marketers with insight into what customers value. Marketing can inform operations about what’s being said about your business online. 

Need Help Getting Marketing & Operations on the Same Page?

If there’s one thing we’ve learned over the past decade, it’s that you can’t create your marketing plan in a vacuum. As we work alongside clients to develop a marketing strategy, we’ve found that having operations in the room for important marketing discussions is key to building a plan that supports your entire business. 

A rising tide should lift all boats without causing one to capsize. If you’re struggling to get marketing and operations on the same page, our team can help. Schedule a discovery call to learn more about the specific ways our team can help you design a marketing strategy that supports every area of your business.

How to Strategically Think About Your Annual Marketing Budget

Overhead shot of a group looking at charts

Creating and getting approval for your annual marketing budget is one of the most important (and often difficult) tasks for an in-house marketing team. It takes a lot of time to analyze results from the previous year, gather anticipated costs for new ideas, and finalize a budget that works within the limits of your business. The challenge becomes even greater in seasons of economic uncertainty, and the threat of a recession can create budget cuts at any point.

Over the past decade, we’ve had the opportunity to walk with dozens of clients through the budgeting process. We’ve helped start-ups looking for creative ways to maximize their resources. We’ve helped million-dollar companies navigate uncertainty during the pandemic and make marketing budget decisions during a recession. If you think of an issue or question, we’ve likely faced it. 

How to Strategically Think About Your Annual Marketing Budget

For this article, we’ve asked Senior Client Relations Specialist Marcie Prescott to share the wisdom and insight she’s learned from decades of experience developing marketing budgets. Here are the four best practices that Marcie shared to help you think more strategically about your annual marketing budget. Her tips can help ensure you stay on track toward your goals: 

1. Make sure your budget is connected to your objectives, goals, and key metrics. 

Your marketing budget should be closely integrated with your annual marketing plan. Every line item in your budget should be connected to a tactic. It’s also important to identify the success metrics you’re going to use to determine if your investment was worth it. 

If you can’t look at your budget and answer, “What are we wanting to achieve with this investment?” then take a step back and clarify your annual marketing goals and objectives.  

2. Recognize the common pitfalls that sink your marketing budget.

A big part of managing your budget is knowing what obstacles and roadblocks to avoid. Here are a few common pitfalls that can sink your marketing budget:

  • Failing to identify your target market and audience. It doesn’t matter how big your marketing budget is if you don’t connect with potential customers. 
  • Putting too much effort into big budget marketing efforts. If you’re gambling with your marketing budget, you’re doing it wrong. Instead, it’s important to diversify your marketing spend so that you’re not putting too many eggs in one basket. 
  • Underestimating the amount of work involved in a marketing campaign. It’s easy to develop an annual marketing strategy and budget without recognizing all of the time, energy, and resources that it will take to implement. Before you finalize your budget, it’s important to ask, “Can we really do this?” Getting input from your team is also important.
3. View your marketing budget as a fluid asset. 

If there’s one lesson we’ve learned, it’s that your budget should be a fluid document that is reviewed and updated regularly. Neither your annual marketing strategy nor your budget should be written in stone. You can pivot your marketing without abandoning your entire strategy and make necessary changes to your budget. 

Fluid marketing budgets allow companies to redirect marketing to tactics that perform well and channels that suddenly offer new opportunities. This is even more important during a recession, when potential cuts may be required. 

4. Embrace a mindset of continuous improvement toward your strategy and budget.

Marketers should constantly be learning, testing new ideas, and finding ways to maximize the ROI of their budget. Rather than using last year’s budget or “institutional wisdom” to drive your decisions, embrace a mindset of continuous improvement to develop a marketing budget based on where your business is headed. Just because something worked well five years ago doesn’t mean that it’s the best way to connect with today’s customers.

You don’t have to wait until the end of the year to be more strategic with your marketing budget. Whether the year is winding to a close or just getting underway, it’s always a good time to think about your budget and consider how you can be more strategic with the resources you’ve allocated.

7 Marketing Mistakes to Avoid in the New Year

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The new year often provides a fresh start for people and companies. This is especially true for marketing. Many companies start the year with a fresh marketing plan (or at least a few adjustments from their current efforts). Most of the time, there’s a level of energy and excitement as you start the year with 365 days to achieve your marketing goals.

As marketing continues to evolve, it’s important to understand and implement the basic principles for earning attention and inspiring action. Failing to embrace the core principles of marketing might lead to mistakes that cause you to invest time, energy, and resources into marketing tactics that don’t move the needle. 

7 Marketing Mistakes to Avoid in the New Year

After more than two decades in the industry, here are a few common marketing mistakes that businesses are prone to make in the new year:

1. Focusing on “tactics” rather than your strategy.

One of the most common mistakes business owners make is to focus too much on tactics and not enough on strategy. As a marketing agency, people often reach out to us and ask for help building a new website or a stronger social media presence. While these are admirable goals, they must be based on a strategic plan to truly return the best ROI for your business. 

If you’ve struggled to generate results and wonder why your marketing isn’t working, it likely has to do with prioritizing tactics over strategy. 

2. Getting comfortable with the status quo.

“The job isn’t to catch up to the status quo; the job is to invent the status quo.” – Seth Godin

Doing things the way they’ve always been done is tempting because it’s safer. But in a world that’s changing faster than ever, sticking with the status quo only creates an opportunity to get left behind. 

It’s important for B2B companies and marketers to get out of their comfort zone. Embracing a mindset of growth and change is one of the best ways to ensure your marketing efforts continue to produce results year after year. 

3. Failing to recognize how marketing is interconnected with other areas of your business.

At Green Apple, we often say that “everything is marketing.” This is a mindset we bring to every meeting and every marketing strategy we create for clients. Failing to recognize how marketing impacts sales or operational decisions could quickly create breakdowns in other areas of your business. Additionally, developing a marketing strategy without considering other key initiatives in your company might lead to a lot of “spinning your wheels.” 

4. Being too rigid with your marketing plan and failing to adapt.

If there’s one thing we’ve learned in recent years, it’s that businesses must be willing and prepared to adapt. In some cases, you can pivot your marketing tactics without abandoning your entire strategy. Sometimes, if there’s a major shake-up in your business or industry, you might need to overhaul your entire plan. 

5. Defining what your customers want without asking them. 

Marketing is all about helping customers understand how your business can help solve their challenges. It’s relational. And every good relationship is built on communication. If you want your marketing to resonate with customers, listen to them. Taking time to understand their challenges and create messaging built around their current reality is key to creating a more customer-centric culture. 

6. Talking about your products and services in a way that confuses an audience. 

Using complex phrases or industry jargon is one of the quickest ways to lose potential businesses. Customers will disengage if they can’t understand or relate to your message. 

If you work in a detailed industry, it’s important to find effective ways to explain the complex products or services that you offer. Making it simple for people to understand how they can become a client or customers is one of the easiest ways to gain potential business. 

7. Identifying the wrong KPIs or forgetting to measure results. 

Successful marketing initiatives often require the use of lessons learned from previous experiences. This means identifying the marketing metrics that matter most to the overall success of your business and developing the habit of measuring them on a regular basis. 

Green Apple Can Help Your Business Avoid Costly Marketing Mistakes

Everyone, from professional marketers to small business owners, makes marketing mistakes. But even if you make some mistakes, you should be ready to learn from them. If you’re looking for a way to take your marketing to the next level or simply need help managing everything that is required for reaching your goals, our team can help. Contact us to learn more about our unique approach and schedule a discovery call with our team. 

 

10 Spot-On Marketing Quotes

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Finding new sources of inspiration and creativity can be one of the most helpful ways for marketers and business owners to stay proficient at their craft. You never know what might spark an idea or help identify the angle for your next marketing campaign.

At Green Apple, we like to keep ourselves inspired when it comes to new and better ways of marketing. Our team is constantly searching for creative practices and marketing ideas to incorporate into our work. It’s not uncommon for our team to share highlights from the latest marketing books we’ve read or quote thought leaders we’ve heard on podcasts during a whiteboard session.

10 Spot-On Marketing Quotes 

Here are ten marketing quotes we’ve shared that do a good job of capturing the essence of marketing, where it’s headed, and how companies can maximize their effectiveness when it comes to reaching customers and inspiring people to take action:

1. “Marketing strategy will impact every piece of your business, and it should be tied to every piece of your business.” – Brandon Andersen

I love this quote because it speaks to the new reality that marketing integrates with every part of your business and vice-versa. This is a key mindset in the way we approach marketing strategy at Green Apple. 

2. “The new reality is that sales and marketing are continuously and increasingly integrated. Marketing needs to know more about sales, sales leaders need to know more about marketing, and we all need to know more about our customers.” – Jill Rowley

Sales and marketing alignment is absolutely essential. This quote perfectly addresses the new reality of how the two teams should work together. 

3. “As marketing converges with customer service and sales, marketing today is more about helping and less about hyping.” – Joel Book

Marketing tactics aren’t the only thing that’s evolved. As marketing continues to work closely with customer service and sales, it’s important to adopt a helping mindset.

4. “Every email is an opportunity to test a different benefit or angle.” – Heather Morgan

Because of the nature of email, it’s an wise tactic to continually test your emails and collect analytical data to see what messages (and approaches) resonate most with your audience. 

5.​​ “Great marketers don’t use consumers to solve their company’s problem; they use marketing to solve other people’s problems.” – Seth Goldin

The best marketing campaigns are built around what potential customers are thinking and how to help them solve their problems. That’s the way you earn trust and attention. 

6. “Marketing is about becoming part of people’s stories.” – Bernadette Jiwa

One key to successful marketing is to position your brand in a way that makes your audience’s life better. Recognizing what customers want (and how marketing can help) is a key strategy to incorporate into your marketing approach. 

7. “Good marketing makes the company look smart. Great marketing makes the customer feel smart.” – Joe Chernov

Great marketing campaigns make the customer feel like the hero. Whether it’s through the blog content you write or the monthly email newsletter you send, it’s important to focus your marketing content on your customers, not just highlighting your brand. 

8. “The new wave of marketing is scientific marketing. It’s not about the big idea—it’s about making course corrections every day.” – Sharad Sharma

One of the best things about marketing in today’s digital age is the ability we have to constantly measure and tweak our efforts. Being able to optimize our campaigns has been one of the most beneficial practices we’ve implemented over the past ten years. 

9. “The best marketing doesn’t feel like marketing.” – Tom Fishburne

People don’t like to be sold to. The gift of effective marketing is that you’re building trust with customers and giving them the inspiration to take an action that will help improve their lives.

10. “There are a lot of opportunities that you can discover by listening closely to what your customers are saying.” – Joei Chan

Customer surveys and testimonial requests are some of the most effective marketing tactics we’ve deployed for our clients over the years. It’s amazing how the feedback provides valuable information about sales, customer success, product development, and operational processes.

At Green Apple, we’re constantly looking for new sources of marketing inspiration for our clients. We typically share what we’re learning each month through The Core, our monthly newsletter. Sign up to get the latest marketing insights and inspirations delivered directly to your inbox.  

Surprising New Marketing Trends that Work

Every January, marketing pros come out with their “top trends” to watch for the upcoming year. These are popular and helpful resources since marketing always seems to be changing, and it can be difficult to keep up with all the trends. But we rarely take time to look back and highlight what marketing trends actually worked.  

At Green Apple, we’re constantly looking for new ideas or strategies that might help our clients achieve their goals. We also recognize that one of the most helpful tactics can be to stop and reflect on what’s working and what’s not. As we head into Q4 of 2022, we thought we’d take some time to reflect on the first nine months and highlight the marketing trends that have been most effective so far this year. 

7 Surprising New Marketing Trends that Work 

While AI, visual content, and personalization were all hot trends heading into 2022, here are seven tactics we found to be most helpful for our clients this year: 

1. Flexible Strategies that Pivot

Most companies head into a new year with a comprehensive marketing plan that lasts 12 months. The problem occurs when the strategies and tactics fail to produce results. Then what?

The one trend that everyone can depend on is that tactic effectiveness will change and shift throughout the year. We’ve found that developing flexible approaches that anticipate changes can be one of the most valuable ways to pivot your marketing efforts without abandoning your entire strategy. 

2. Surprise & Delight 

Consumers are seeking comfort and delight as they emerge from the pandemic. This year, we’ve seen incredible results from taking time to show appreciation and bring joy to someone’s day through surprise and delight strategies. These moments work as a brand differentiator, and they can also be a highly effective strategy for fostering long-term customer loyalty.  

3. Adapting Content Strategies to Meet Changing Consumer Habits 

The way people consume content has changed. While video-based content and social media were at the forefront of the discussion this year, it’s particularly important to consider your audience’s preferences when crafting your content strategy in 2022. A decade ago, most marketers focused primarily on written content, whether online or in print. Today’s businesses must consider the way content marketing and consumer habits have evolved. 

4. Promoting Your Corporate Social Responsibility Platform

As conscious consumerism continues to gain steam, many companies have made social responsibility part of their company DNA. On a large scale, we saw numerous companies highlight their plan to reduce their carbon footprint in 2022. But even on a smaller scale, we’ve seen the power of highlighting your company’s desire to make a positive difference in your community. 

5. Employee Engagement

In today’s digital world,  it’s essential to make an effort to know your customers on a personal level. Without it, your digital marketing efforts are likely to fall flat. Getting your employees involved in your marketing has become a powerful strategy. Shifting your marketing strategy from product- or service-centered to people-centered could be a helpful strategy as you look for ways to connect with your audience in Q4 and beyond. 

6. Micro-Stories & Bite-Size Content 

Tiktok and other video-based marketing channels were all the rage at the beginning of the year. And while they’re influence has undoubtedly grown, we’ve seen the “micro-content” trend expand to nearly every marketing channel. For example, we’ve seen incredible success in helping our clients reformat content into micro-infographics for media. In short, the easier we can make it for people to read and digest our content, the more likely they’ll share it. 

7. SMS Marketing 

Text campaigns were one of those surprising trends that no one was really talking about at the beginning of the year. And yet, it seems like so many companies have turned to SMS marketing as a way to reach customers. SMS messages have an open rate of 98%, making texts the superior marketing channel. While many B2C companies have used SMS for product alerts and promotions, we’re curious to see if there are ways B2B companies can utilize it to engage customers as the tactic continues to evolve. 

While you might not be able to predict which channels and tactics will really work next year, you can embrace the timeless principles and strategies that are behind them.

Surprise and Delight: Tips and Ideas to Show Appreciation and Enhance Customer Satisfaction

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Marketing plays an important role in every part of a buyer’s journey. From creating a memorable first impression to finding ways to turn customers into raving fans, it’s important to know how to create experiences that enhance customer satisfaction. 

The concept of “surprise and delight” is one of our favorite tools in our marketing tool belt. In essence, surprise and delight is a strategy to reward customers when they’re not expecting it. These customer experience tactics have proven to trigger positive feelings, create a deeper sense of brand loyalty, increase referrals, and multiply revenue. These moments work as a brand differentiator, and they can also be a highly effective strategy for fostering long-term customer loyalty. 

Some of our favorite marketing campaigns over the years have included helping our clients find ways to “surprise and delight” their customers. It’s always fun to show appreciation and bring joy to someone’s day. We’ve also learned a thing or two about how to enhance customer satisfaction using this technique. Here’s what we’ve learned: 

3 Tips for Incorporating “Surprise and Delight” Into Your Marketing

As you look for ways to surprise and delight your customers, here are three best practices to consider: 

1. Make it Personal 

The best surprise and delight campaigns are personal. Giving a gift or reward to a customer can inspire strong brand loyalty. If you have a small number of clients, consider how to make each gift or reward as personal as possible. Companies with a large number of customers can still find ways to have a personal touch. Customer segmentation is an effective tactic to incorporate personalization into your surprise and delight campaigns so that particular types of rewards target the customers who will appreciate them the most.

2. Make it Genuine

Today’s customers know the difference between a gift and a marketing tactic. For example, some companies create “surprise and delight” campaigns based on coupons or discounts. Other companies use location-based services to reach customers on mobile devices and offer discount coupons when they’re near a particular physical location. But these are classic sales promotions, rather than surprise and delight campaigns.

The best surprise and delight campaigns show customers you genuinely care about them. It could be bringing unexpected gifts or simply creating special moments in the purchasing process for consumers. Even website design can include moments of surprise and delight. For instance, an unexpected 404 error page can bring levity and playfulness to website navigation. The more small moments of joy you can include in the customer journey, the more likely customers are to retain positive feelings about your brand. 

3. Make it Simple 

One obstacle that keeps businesses from investing in surprise and delight is a fear of the unknown. Established brands may have trouble finding places in their customer experience for a breath of fresh air, a moment of joy, or a truly human connection. Our advice to these brands is to start small and go from there. Don’t overthink it. Maybe your sales presentation could incorporate a meme or pop culture reference. Your merchandise or packaging could include a character, pun, story, quote, or tasteful joke. With attention to detail and an understanding of your customer base, you can find places to spread joy and build brand integrity. 

3 Ideas to Enhance Customer Satisfaction with Surprise and Delight

As you consider how to incorporate surprise and delight into your marketing efforts, here are three specific scenarios you can create campaigns:

1. Send Client or Customer Appreciation Gifts 

According to data from Merkle HelloWorld Loyalty Report, the best ways to engage consumers is through surprise offers or gifts for being a customer. Many companies send gifts during the holiday season. But sending gifts randomly throughout the year is a great way to create a more memorable experience. In today’s digitally connected world, virtual client appreciation gifts are also valuable tools to enhance customer satisfaction. 

2. Incorporate Surprise and Delight into Client Onboarding 

The onboarding process is important for establishing the foundation of the relationship with your clients and customers. While creating a seamless onboarding experience and setting expectations are important for creating an outstanding onboarding experience, why not find a way to surprise and delight them from the very beginning? 

3. Celebrate Your Customers’ Personal Wins

One way to show customers you care about more than just their business is to celebrate their personal victories and successes. This is where social media channels can help you stay connected with customers. As you get to know them, find ways to show you have a genuine interest in them as humans. It could be sending a personal birthday card, congratulating them on an educational milestone, or sending a meal or gift card for their newborn. 

The best way to enhance customer satisfaction is to make them feel like you’re going above and beyond for them. Surprise and delight customers by doing something unexpected to show appreciation and let them know how much you value knowing them.

Is Print Advertising Still Viable?

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Let’s face it: It is becoming increasingly difficult for brands to stand out and earn attention in today’s noisy world. While most of our content marketing focus has gone digital, especially in the news and media industry, print advertising is still a viable tactic to consider. Here are some surprising statistics about the viability of print advertising that are important for businesses and marketers to know:

  • Print ads generate a 20% higher motivation response, even more so if it appeals to more senses beyond touch. 
  • There is a 77% higher brand recall for print ads vs. 46% for digital ads.
  • Magazines and newspapers delivered the highest ROI of advertising at 125% — more than other ad mediums, like TV and digital’s ROI of 87%. 

Print advertising isn’t dead. Depending on our clients’ target audience and goals, we’ve found that print advertising has some advantages over digital features.

4 Benefits of Print Advertising

Here are four unique benefits that print advertising offers for your marketing:

1. Print advertising can help boost brand awareness and reputation. 

Print can be a powerful ally in reinforcing the brand message, establishing brand identity, and raising brand awareness. In fact, the percentage of people who pay close attention to print ads has more than doubled in the past decade, from 23% in 2010 to 49% in 2020. 

2. Print advertising increases the longevity of exposure.

Ad view times are incredibly low online. When you invest in print media, you create an opportunity for your advertisements to stick around for years. Whether it’s in a magazine, newspaper, or other printed publication, investing in print advertising provides long-term exposure for your audience. 

3. Print advertising is often more memorable.

The internet can be a distracting place. This weakens the effectiveness of digital advertising. On the other hand, people tend to remember more of the print content they read, which could have a bigger impact on mindshare for your brand. A recent study found that 75% of people reading the print ad could retrieve the information on it, compared to 44% who saw a digital version of the same ad.

4. Print advertising helps create a more emotional connection with your audience. 

Creating an emotional connection with potential customers is essential for inspiring them to take action. According to a study conducted by the United States Postal Service and Temple University’s Center for Neural Decision Making, print advertisements initiated a more robust emotional response than digital. Printed advertising has the unique ability to engage all the senses, which, in turn, creates a more emotional experience.

How to Strategically Invest in Print Advertising

How can you make print advertising work for your brand? Here are a few key strategies to consider:

1. Identify publications that reach your target audience.

Knowing your target audience is an essential part of any marketing strategy. When it comes to print marketing, this is important because you need to know what publications will help you reach your audience and what advertisements will be most appealing if you want them to work. 

2. Make sure your advertising grabs their attention.

You want to make sure your print ads and marketing campaigns rise above the noise. If you want to grab your audiences’ attention, your print advertising should make a statement that instantly intrigues and entices your customer. You can do this by using things like a strong headline or compelling images.

3. Create an omnichannel experience with your print advertising.

Combining traditional advertising, like print, billboards, and direct mail, with digital ads has proven to be four times more effective than those just employing digital resources to generate consumer engagement. That’s why it’s important to consider how to drive your audience to engage online through your print advertising. It could be adding an enticing “hook” and driving people to your website or social media accounts. QR codes have also become an effective way to combine print and digital advertising. 

4. Find ways to track & measure your advertising performance. 

Print advertising can be harder to track than digital so you can never be sure about how many people you’ve reached. That’s why it’s important to find creative ways to analyze your investment. One of the best ways to track print advertising is by placing a unique URL within the ad that leads customers to a specific landing page just used for that purpose.

Developing the most effective print advertising campaign comes down to the basic marketing principles of knowing your audience, creating compelling content that inspires action, and constantly analyzing your efforts. If you’re looking for a new way to reach customers, consider the impact print advertising could make for your business.

Green Apple Strategy Honored as Nashville’s Best in Business

Green Apple team accepting best in business award at the Westin hotel
Among Nashville businesses that are “hitting the high notes” of success, Green Apple Strategy received the Nashville Business Journal’s 2020 Best in Business award! The annual Best in Business luncheon was held on March 5th at The Westin Nashville, where Music City’s business community came together to celebrate growth and passion. 

Who Qualifies for Best in Business?

Nominations for the 2020 Best in Business Awards were submitted in mid-2019, after which nominees were interviewed and required to submit an in-depth questionnaire. Nominated businesses were scored by an independent panel of judges based on attributes such as company culture, business plan, and profitability. Companies scoring the highest were named as the Best in Business for their respective categories, which were based on the number of employees.  Nominees and finalists were those that excel in service, growth, innovation, and strategy. Green Apple Strategy is honored to have been chosen by the Nashville business community as one of the city’s best in business and looks forward to a fantastic year ahead. “We are so grateful for the love and support of our community. Thank you to everyone who made this possible, and thank you, Nashville Business Journal, for giving us this opportunity,” says Samantha Owens Pyle, Owner and Chief Strategist at Green Apple Strategy. 

How Green Apple Stood Out

As a recipient of this year’s award, Green Apple Strategy stood out from many deserving businesses because of its consistent growth, exceptional company culture, and strong team. Pyle attributes her company’s success to great people—team members and clients alike. “If you surround yourself with wonderful people, success will follow,” she adds.  The Nashville Business Journal provided nominees with a platform to showcase their companies’ personalities, asking them to choose a “theme song” for their companies and highlighting parts of their interviews for the crowd to enjoy. A Dave Matthews fan, Owens Pyle chose the band’s “What Would You Say” to express our passion for telling our clients’ stories. Her highlight from the nomination interview was also a glance into the company’s fun, vibrant personality. Upon being asked what she looks for in potential employees, she responded by saying that she looked for “dog people” to find the best people for her team. 

An Attitude of Gratitude

Green Apple Strategy provides marketing services to clients of various industries, such as IT, finance, child care, and several others. The team works diligently to illustrate clients’ vibrant and complex stories that help them connect with their target audiences. We love the work we do, and we’re proud to do that work right here in Nashville. To our team, clients, and community: we cannot thank you enough for the overwhelming support you’ve shown us over the past eight years.  As we continue to serve our clients, Green Apple Strategy is looking ahead to a bright future for Nashville. We are proud to be part of such an incredible community and look forward to what the rest of 2020 brings. “Thank you, Nashville, from the bottom of our hearts. We couldn’t do this without you.” 

We’re Here to Help You

To learn more about Green Apple Strategy, please visit our website or contact us for more information.