Does Your Company Need TikTok?

Phone with tiktok opening screen

Should your brand be on TikTok? The answer to this question, like all marketing strategy approaches, varies widely based on the brand you’re trying to promote. Diving into a new platform can give you an advantage, but an anemic posting or uniformed content creation may do more damage to your brand integrity than not engaging at all. Above all: you shouldn’t be on TikTok simply to be on TikTok. Instead, you should analyze your audience, assess your brand identity, and consciously decide if marketing on TikTok can help you increase your revenue or your brand’s reach. As you make that decision, here are a few factors to consider.  

Consider TikTok For Your Brand if You Have a Young Target Audience

A full 47.4% of TikTok’s users are under the age of 30. If that demographic is your target audience, you should consider having a presence on TikTok. If you’re not yet ready to dive in, you can create an unbranded investigatory account to gain awareness of and facility with the platform and to begin following other users. If you have an intern or a younger worker on staff, you may want to tap them to start the account or conduct research on how you could utilize the platform. This person could also provide an audit of your account if you’ve already established one. 

Consider TikTok If Your Brand Is Highly Visual 

Note that the word here is visual, not visible. A visual brand is any brand that can promote itself effectively through videos, which is TikTok’s primary content type. B2C products have the upper hand on TikTok, but B2B products are in the running as well. Everything from balloon sculptures, to food, drink, and clothing brands are easy to build content around. Service-based are harder to showcase, but not impossible. A skilled content creator can make service-based TikToks that engage viewers as well. Party planners, financial planners, and automobile detailers can all share their businesses on TikTok.   

Consider TikTok if Quick Tips are your Go To 

Some brands lend themselves to quick tips that are easily captured in video. The possibilities here are myriad. Do you manufacture a new green cleaning brand that can give quick tips on efficient tidying? Are you a food product brand that can be used in easy, visually appealing recipes? Or do you own a skincare brand that can offer a moment of serenity as users scroll through videos? Whatever your brand, if you can illustrate its efficacy quickly via a playful video, TikTok might be the social media platform for you. 

Consider TikTok if You Could Benefit From Influencer Marketing

As is the case with Instagram, influencer marketing is a huge part of the TikTok ecosystem. While direct content from brands isn’t always welcomed by Gen Z, subtle nods to your product or service via influencers are expected. Using influencer marketing can get your brand in front of a new generation of eyes without the need for heavy-handed marketing techniques. 

Intimidated by New Platforms? Let Green Apple Strategy Lead The Way

Our marketing assessment can help you decide where to put your marketing dollars – and which approaches might have the greatest ROI. From blogging and SEO to PR and social media management, Green Apple Strategy can craft a marketing approach to help you attract and retain qualified leads. Reach out to us today for a consultation.

Our Readers’ Favorite Blogs of 2021

Lady working a laptop with a cup of coffee
When it comes to powerful marketing tools, we’re a huge proponent of the power of blogs. A successful blogging strategy can provide a huge SEO boost for your website, scale up your Google ranking by providing more content for the algorithm to sort, and can strengthen your brand identity. We practice what we preach, and our 2021 blogging strategy has brought us an increase in website visitors, new qualified leads, and content to use on several different marketing channels. Here are our readers’ favorite blogs of 2021: 

1. Four Factors for Creating a Customer-Centric Culture

In this blog, we give our top suggestions for building a brand culture that focuses on bringing your best to your customers. By animating your team, centering on your purpose, and understanding who you’re serving, you can bring unparalleled experiences to your clients and customers. 

2. Meet Our Owner/Chief Strategist Samantha Pyle

Our second most popular blog this year served as a quick introduction to Green Apple’s leader Sam Pyle. Her extensive experience in marketing and PR gives her the vision and clarity to guide our team. We love working with Sam every day. Through this introduction, you just might see why!   

3. 7 Key Elements of Eye-Catching Content

There’s no question: more eyes on your content means more leads and more engagement. How can you craft content that captures and keeps attention? These seven tips can serve as a guide when you’re planning future content.  

4. Enneagram and Marketing: How Type Ones Accelerate Your Strategy

We love all that Type Ones bring to our team, including organization, prioritization, and an eye for detail. Type Ones can also be a significant asset when you’re building a marketing strategy—here’s how they can activate your approach. 

5. Green Apple Goes Hybrid

This update on our move from in-person to a hybrid work model explores the benefits of switching to a more flexible working model, especially as the workplace changes in response to the pandemic. 

6. Enneagram and Marketing: The Creative Beauty of Type Fours

Types Fours are creative, original, and insightful. They’re wonderful for bringing new ideas to a team’s approach and process, which makes them valuable in any industry—including marketing. Take a deep dive into all that the Enneagram Type Fours can offer in the workplace through this blog.

7. Enneagram and Marketing: How Type Threes Move Mountains

It’s not a surprise that another blog on the Enneagram and marketing made it on our top ten list. This article explored how Type Threes energize and motivate when they’re implementing a marketing strategy. Our fearless leader, Sam, is a Type Three (as is our Marketing so we get to see (as is Senior Content Strategy, Skylar). We love to watch how Type Threes bring the best of their talents and skills to marketing. 

8. 5 Books to Read When Looking for Your “Why” in Marketing

There’s so much research out there that suggests that purpose is essential when it comes to finding motivation for your work. The same is true in marketing. In order to successfully share the benefits of your brand, you’ve got to dig deep into why you’re in business, what you can offer your customers, and how your purpose animates all that you do.

9. How Enneagram Type Sevens Bring Energy to All they Do

Enneagram Sevens are known for their extraversion, optimism, and verve, and they bring all these traits to the workplace as well. If you work with a Type Seven, they’ll feel a natural draw towards processes they can reimagine, clients they can woo, or venues where they can serve as a spokesperson for your brand. 

10. What Makes an Enneagram Type Five a Marketing Asset

At Green Apple, we use the Enneagram for team building, during the interview process, and to understand what roles and responsibilities are a natural fit for our team members. This guide to Enneagram Type Fives explores a Type Five’s drive for mastery and excellence, and how that can benefit a marketing team.

Harness The Power of Blogging For Your Brand

Want to learn more about how a keyword-driven blogging strategy can activate the power of your brand? Let Green Apple Strategy craft an innovative approach to your brand’s blog so that you can start targeting and attracting customers today.  Reach out to us today for a consultation.

How to Create a More Customer-Centric Culture

Cashier on squarespace register and lady customer


It’s obvious when companies genuinely care about their customers, not just as purchasers but as people. As a customer, you want to feel valued and reassured that your purchase, experience, or service is satisfactory. Building consistent and reactive communication helps you develop long-term and loyal consumer relationships. So, how do you do this? You put the customer first. A customer-centric culture revolves around making the customer happy before, during, and after their purchase, ultimately earning established loyalty and higher growth. This strategy means listening to your customers and implementing what you learn from them. Not only does this practice make consumers satisfied, it helps you stand out from the competition for potential customers. While there are several methods of the approach, we’ve gathered a top five for you to review while you begin to design a customer-centric approach in your organization.

1. Invest In Your Team

Imagine you want to make a complaint about a bad experience. If you encounter a less-than-helpful person when expressing your concerns, you likely won’t return to that business. That’s why you want to hire employees who understand the value of customer relationships. 

While these customer-facing individuals do drive revenue based on customer experience, that’s not their primary duty. More than anything, team members who work directly with customers ensure the customer is understood and satisfied with their experience. To avoid disconnection between customer service and other departments, strategically merge other divisions or schedule regular meetings. Customer service shouldn’t be only certain employees’ responsibility– it should be everyone’s. Though customer service isn’t the only factor in adopting customer-centric ways, hiring and collaborating with excellent people are guaranteed ways to make your customers feel more secure.

2. Have Empathy for Your Customers 

Responding with empathy is essential when developing a successful customer-centric approach. These responses consist of implementing progressive thinking, understanding emotional needs, and genuinely caring about the individual’s concerns. Empathy is a learned and valuable skill for your team members to possess.

According to a PwC study, only 38% of U.S. consumers say the employees they interact with understand their needs. That is a monumental opportunity for your company to specialize in empathetic proficiencies and automatically outshine your competition.

3. Be One Step Ahead

When planning your customer-centric strategy, think of previous customer experiences, including:

  • Frustrations
  • Clarity issues
  • FAQs
  • Miscommunication
  • BONUS: “What If” scenarios

As a team, compile these trouble spots and either solve the hiccups or list the solutions on your website so your existing and potential customers can have their questions asked as soon as possible. You learn these areas of improvement by listening to your customers and are rewarded by their appreciation and extended business.

4. Prioritize Your Relationships First

Did you know that customers who have a good experience are 5X more likely to recommend your product or service than if they have a very poor experience? Relationships and customer satisfaction matter. Whether it’s fun communication through social media interaction or substantiating trust in B2B discussions, you want to know what your customers’ needs and priorities are before all else. Maybe it’s the way you respond or how you market toward products that create customer attraction to your brand. Research and listen to what your audience specifies; you’ll continue to build mutually beneficial relationships.

Ready to Build Your Customer-Centric Culture?

If you’re interested in learning more about how your business could thrive initiating a customer-centric business strategy, contact us today for a consultation! We’re excited to investigate the precise approach for you and your audience.

6 Guidelines for Planning a Virtual Event

zoom meeting on a laptop


At this point in time, half of all businesses conduct virtual sessions 20 to 30 times a year. Virtual events are low friction, with fewer barriers to attendance. (No more driving in the snow or paying for parking.) They can also extend the reach of your event far beyond your local circle while having almost no overhead costs. Online events are also recordable, which is incredibly valuable from a marketing collateral perspective. Key moments from an event can be repurposed and used on social media channels to bring additional attention to your brand. If you want to optimize the events you’re already holding, or dive into the virtual space for the first time, we have a few tips for planning a virtual event.

1. Promote Your Virtual Event

In marketing, a multi-pronged approach is always best. Make use of your active email list by sending out an engaging email explaining the value proposition of the event. Advertise the virtual event on social media channels, and consider providing an incentive to attend. (Gift cards are perfect for this since they’re easy to send and easy for participants to use!) Ideally, you should build a separate landing page on your website with a sign-up functionality so that you can point potential attendees to it. Drop the link into any promotions you do so that guests can RSVP easily. This will not only give you an accurate headcount for the event, but it will also help you make the event more secure by tying invites directly to RSVPs

2. Set an Agenda

Even if you’re a freewheeling type, virtual meetings aren’t the right time to indulge your spontaneous side. If participants have a sense that you don’t have a game plan, you may lose out on their attention and their buy-in. You can even send an agenda out to attendees to keep them informed about how the event will progress. One tip: keep your timestamps loose unless you’ve had several dry runs. A simple order of events is enough to serve as a guideline. 

3. Prep Your Audience

While you may be busy with administrative preparation and planning, priming your audience or participants for the event can really pay off. This pre-involvement can be comprised of sending out a poll in advance of the event, collecting comments they may want to share, or gathering questions for a Q and A. If you’re really feeling ambitious, consider sending out swag or small branded gifts to increase both event buy-in and attendance rates.

4. Check Your Tech

Running a tech rehearsal of your event can help you prevent long silences, pixelated images, weak connections, or other online event woes. The apparent ease of a virtual event can trick some event coordinators into scaling back their planning. (Don’t I just open up my laptop and go?) In reality, because of all that can go awry in a virtual event, meticulous planning becomes even more essential. When you’re doing a dry run of the event, double-check the functionality of technology for all the hosts, including mics, lighting, and sound. You’ll also want to check the permissions of the platform you’re using. Decide if you want to auto-mute participants or require video. For presentation elements, check screen sharing and hosting capacities. Finally, check your event link to make sure it directs to the correct location. While it may feel tedious, a technology dry run is the best way to ensure a professional, streamlined virtual event.

5. Secure Your Event

Incidences of Zoombombing have dropped since online event platforms have beefed up security. However, unwanted or unexpected intrusions are the type of occurrence that can completely derail an otherwise successful event. To help prevent this, set a password for every single event you host. You can also limit screen sharing to administrators and auto-mute participants so they can only unmute with administrative permission. If you do use the auto-mute function, you should assign a specific team member to unmute participants as necessary. This job will require their full attention, so it should be their sole task during a virtual event. 

6. Send Out Your Event Link!

When you’re ready to launch the event, it’s time to send out the event to link to participants. While there are several schools of thought on when to send an event link out, we don’t advise sending it out too far in advance. Email links sent out too early will get buried in the crunch of an already full email inbox. Participants may have difficulty locating the link when they’re ready to attend the event. Links can also be forwarded to anyone via email. If you want to add another layer of security to your event, sending out a link no more than 30 minutes to an hour before the event can help you keep your guest list exclusive. Sending out a link right before an event can also serve as a gentle reminder to those who have push notifications turned on. 

Green Apple Strategy: Innovative Marketing In Every Industry

Our clients have used virtual events to connect to their customers and promote their brands. It’s one tool of many that can be used to enhance your marketing goals. If you’re ready to enhance your marketing goals, connect to your audience more efficiently, and increase your brand awareness, contact Green Apple Strategy. We can help you build an innovative marketing strategy to attract and retain qualified leads. Reach out to us today for a consultation.

The 4 Best Ways to Capture Your Audience’s Attention in the New Year

3 girl friends pointing a laptop screen

Ten seconds doesn’t seem too long, right? Based on the latest study, humans have an average attention span of eight seconds. On a first date, you usually tend to give someone the benefit of the doubt if things aren’t working out exactly to your standards. With social media lifestyles today, though, there’s no obligation to give anyone even an extra second of deliberation if the content is subpar or unreliable. To keep your audience engaged, you need to connect with them instantly, so they don’t lose interest—no second chances or “dates.” So, how do you stand out with your target audience? Regardless of the type of platform that you’re utilizing to gain listener retention, here are the four best ways that you can capture your audience’s attention in your new year marketing strategy. 

Speak to Your Audience’s Pain Points

For your audience to refrain from daydreaming or continue scrolling, they need to know that you are undoubtedly speaking to them. When you know your audience, you know their needs, anxieties, intentions, etc. When you focus on your target’s pain points, you confirm that you have solutions they need, which further results in increased view time, subscriber or follower rate, and customer loyalty. Today’s society and algorithms don’t allow non-relatable content to take up our space or time. Get to your point quickly by being specific, inspiring, and genuine to grab their attention immediately. 

Share Relevant Content

By relating to your ideal client, you build reliability, likability, and certainty. Put yourself in the shoes of your ideal customers or audience so that you better grasp what matters to them, therefore, what they want to see or experience. Consider these questions about your audience when creating your content calendar:

  • Why did they attend your event? 
  • How did they receive your targeted ad? 
  • What makes them interested in your content?
  • Why are you the solution they need?

By answering these questions and determining the basis of why your audience is “following” you, you’re able to speak to their emotions and cultivate connections, better yet, relationships. Test out relevant, inspirational quotes, current events, success stories, industry statistics, or even humorous content to see what your audience favors. According to Forbes, customers with a positive emotional association with a brand are 8.4 times more likely to trust the company, 7.1 times more likely to purchase more, and 6.6 times more likely to forgive a company’s mistake. As you can see, once you capture your customer’s emotions, you also gain their loyalty. 

Help them Imagine the Possibilities

Using the word “imagine” or placing your audience in “what-if” scenarios automatically transports them to your desired mindset. It allows them to mentally see themselves in an imaginary world, whether you choose to make that a good or a bad place. 

If you’re working on promoting your services for B2B interactions, you could ask, “What if your revenue could grow x amount in 6 months?” or “Imagine having x purchases made by the end of the year.” Positive options like these give your audience something to look forward to with their future with you. 

Enhance your Visual Content

People process visual content more quickly than they process words. Additionally, 67% of consumers consider clear, detailed images to be very important and carry even more weight than the product information, full description, and customer ratings. 

If you’re strategizing your social media content, create enticing graphics that speak to your target audience. Better yet, incorporate videos that tell a story. According to HubSpot, 54% of people want to see videos more than any other content in the future. Develop a connection with your audience first thing by giving them the content that they want to see.

Ready to Jumpstart Your Marketing Strategy?

The truth is, our attention spans aren’t getting any longer. Try implementing these strategies so that you can stand out from your competition and win over your target audience. 

If you’re looking to enhance your marketing goals, connect to your audience more efficiently, and increase your brand awareness, Green Apple Strategy is here to help. Contact us today for a consultation.

What Your Marketing Team Wants You to Know

cup of iced coffee and hands working at a laptop
So, you’ve hired or are thinking about hiring a marketing team. How exciting! Marketers are experts in organic website growth, targeting, customer journeys, algorithms, etc. to help your business escalate and stand out from the competition. You’ve answered the baseline questions, and you’re ready to enhance your marketing efforts. We’ve gathered a few tips from the marketer side to help you gain the absolute most out of your working relationship. Here’s what your marketing team wants you to know.

Agencies are an Extension of Your Team

When you hire an agency, you’re adding to your team. These are professional and skilled marketers who help you with strategies, measurement, content, and more. You need to have open communication and keep them frequently updated. Sharing what’s on your marketing agenda will introduce creative brainstorming processes, establish comradery, and save you time. Sample information to share:
  • Company events
  • Internal marketing strategies and goals
  • Target audiences
  • Internal and external company changes
  • Industry norms

Understand What Your Marketing Team is Doing

If you’re currently working with an agency or have an internal specialist, you have likely established the foundation of your goals, visions, and target audiences. That’s great! However, you don’t need to leave it at that. Keep yourself educated and informed about what is behind their strategies and judgments. Actively contribute your thoughts and knowledge about your industry. You’re an expert in your company, and your marketer is an expert in helping your company succeed. Truly grasping the process helps you long-term when establishing future objectives and goals–not to mention grants you confidence in your decisions and approvals.

Don’t Be Afraid to Ask Questions

Yes, communication is key. If you have questions about certain decisions, proposals, or processes that the marketer is executing, ask them! You hired them, and they want to help you understand how the strategies work and what the results mean for your business. Marketers don’t hesitate to find out what your pain points are—don’t be afraid to ask what you want to know!

Results Don’t Happen Overnight

While marketers would love to deliver your expectations immediately, it’s not that simple. Behind the success is deliberate campaign building, extensive researching, tailored design, and, in some cases, trial and error (especially in strategies such as inbound marketing).  Include key team members early on during the onboarding process so that your marketer can hit the ground running with solutions. While there’s no guaranteed timeline for success, beginning with critical details or concepts helps save time and money in the long term.

Not All Marketing Plans are The Same

While it’s good to scope out similar businesses’ marketing efforts, don’t obsess over what other companies are doing. You shouldn’t tell your marketer to implement a campaign just because you see your competition doing it. If you’re working with an agency specifically, each of their clients has unique marketing plans depending on several factors.  Some of these may include:
  • Marketing goals
  • Business needs
  • Company values
  • Allocated budget
  • ROI expectations
  • Target audience

Invest in a Marketing Agency, and They’ll Invest in You!

Odds are, you interviewed at least a couple of candidates or agencies throughout the hiring process and you decided on your final choice for a reason. Whether you were impressed by their case studies, felt a genuine connection when chatting, or liked their answers to your concerns, you wanted them as a part of your team.  You’re investing in them, and they’re investing in you by driving results through SEO, sales funnels, social media marketing, website design, etc. Once any concerns are addressed and the onboarding process is complete, your marketing team or individual will know what direction to take, and with open communication, clarity is high.

Hit the Mark: How to Align Your Marketing Goals with the Big Picture

pen and coffee

Setting annual marketing goals can often feel like a game of darts in the dark. You might have a general idea of where you want to aim, but without a clear understanding of the big picture, it’s easy to miss the mark. For many small to mid-size businesses, identifying the right goals is challenging. Goals might not align with overall business objectives, or silos between departments leave marketing disconnected from the company’s bigger picture.

At Green Apple, we believe that effective marketing goal-setting requires a holistic approach: evaluating what’s worked before, collaborating with key stakeholders, and aligning your goals with broader business strategies. The following secrets will help ensure your annual marketing plan stays focused and realistic.

Pro Tips for Building Smart Marketing Goals

1. Get a Clear Understanding of the Previous Year

Reflecting on the previous year is essential. Start with a SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats) to review which campaigns performed well and where there were gaps. Use data and performance metrics to understand what drove success—and more importantly—what didn’t. This will help you avoid mistakes and double down on what worked.

For example, if email marketing campaigns generated the highest ROI, you’ll want to incorporate them into your updated strategy. If social media ads fell short, dig into why. Was it the platform, targeting, or creative? Reflection is key to building smarter goals.

2. Make Sure You Understand the Big Picture

Marketing doesn’t exist in a vacuum—every part of your business affects (and is affected by) your marketing efforts. Your marketing goals need to align with key business objectives in order to be successful. Think about how marketing connects with operations, customer service, and product development. For example, if the business aims to scale operations, marketing needs to focus on lead generation or brand awareness campaigns in a way that can support sustainable growth.

It’s essential to align your marketing goals with what’s happening across departments. When marketing, operations, and customer service are in sync, it’s easier to ensure a seamless customer experience and create a brand that customers love.

3. Review Your Mission and Vision Statements

Everything you do should reflect who you are as a company. Ask your team and yourself questions like, “What do we value?” “What differentiates us from the competition?” or “Why do we exist?” It can be easy to get caught up in following trends, but don’t forget about what makes you stand out from the competition. Your annual plan should always incorporate concepts that demonstrate your differentiators. 

4. Get All Stakeholders Involved in the Process

You don’t want too many cooks in the kitchen, but it’s critical to involve the right people when setting marketing goals. Collaborate with decision-makers who can offer input on key priorities. This includes leaders from other departments—like sales, operations, or customer support—who can inform your strategy.

Additionally, make sure you have buy-in from the leadership team. It’s frustrating to finalize a marketing plan only to discover the CEO’s vision wasn’t factored in. Involving stakeholders from the start ensures alignment and makes it easier to execute your plan with confidence.

5. Set Realistic, Achievable Goals

Ambitious goals are great, but it’s essential to be mindful of your resources—such as team size, budget, and time. A single marketing person wearing multiple hats won’t be able to launch a robust, multi-channel campaign without proper support.

Set specific, measurable marketing goals that stretch your team without overwhelming them. Use the SMART framework—goals should be Specific, Measurable, Achievable, Relevant, and Time-bound. A good example might be, “Increase website traffic by 15% in Q1 through targeted content marketing efforts.”

6. Think Beyond Sales—Focus on Engagement and Brand Awareness

While revenue is often the end goal, not all marketing campaigns need to focus on immediate sales. Some of the most effective strategies aim to build brand awareness or increase customer engagement. If your business is planning to enter a new market or launch a product, creating awareness might be more important than direct conversions.

Consider how marketing efforts like thought leadership, social media presence, or community involvement can contribute to long-term success. These types of campaigns build trust and loyalty, which will ultimately drive future sales.

7. Stay Flexible and Adapt Throughout the Year

No matter how well you plan, things will change. Market trends shift, new opportunities arise, and unexpected challenges can disrupt even the best-laid strategies. Build flexibility into your plan so you can pivot when needed.

One way to stay agile is by setting quarterly check-ins to evaluate your progress and make adjustments. If a campaign isn’t delivering the results you expected, don’t hesitate to tweak it or try a different approach. Flexibility ensures your goals remain aligned with both business needs and market conditions.

Five Questions to Fine-Tune Your Marketing Goals

Here are some questions to help you align your marketing goals with the big picture:

  • What worked well last year and what didn’t?
  • How do your marketing goals align with the company’s broader business objectives?
  • Are there any operational or customer service challenges that marketing can support?
  • Which stakeholders need to be involved to ensure alignment and buy-in?
  • What metrics will you track to measure success throughout the year?

These questions will help you identify gaps, refine your goals, and ensure that your marketing efforts support your company’s larger goals.

Closing the Gap Between Marketing and Strategy

Setting annual marketing goals that align with your business strategy doesn’t have to feel like guesswork. With thoughtful reflection, collaboration, and a focus on realistic, actionable goals, you can build a marketing plan that supports both short-term wins and long-term growth.

Need help aligning your marketing efforts with the big picture? Contact Green Apple Strategy today to learn how our strategic planning services can help your business grow and thrive. Let’s work together to build a plan that makes next year the best one yet!

 

Hiring a Marketing Agency: The 7 Questions You Should Ask

dog raising paw

Searching for the right marketing agency is a process. We understand—there are a lot of options. How can you know which one is the best? Like any relationship, they need to earn your trust, and you want to feel confident before selecting the right one. Before you grant them the power of connecting with your audience, spending your marketing funds, and accessing your client information, you need to feel assured in your decision. To make the process easier, we assembled the top seven questions you should ask your contenders before hiring a marketing agency.

1. What Are Your Industry Specialties?

Are you a B2B or B2C company? Do you have a niche? While some marketing agencies don’t promote specializing in one area, discussing their most popular industries or projects is worth mentioning. If you want to improve SEO, and the agency focuses primarily on media relations, be sure to keep your goals in mind and not settle if you want an agency that has more experience in your current priorities. 

Having conversations about common client types also allows you to ask if they are currently working with any of your competitors. Knowing possible conflicts of interest at the beginning will prevent potential development or implementation roadblocks that could negatively impact your service.

2. How do you Communicate with Clients?

One of the greatest benefits of working with a marketing agency is having insight into marketers’ perspectives. However, you want to be sure that these suggestions and ideas are being effectively communicated with you.

Even if you’re new to agency business, you have an idea of how often you need updates or what your communication preferences are. Asking for reporting and dialogue habits will help determine if that’s what you want in an agency partnership. Most agencies will listen and correspond to your preferences. That being said, it will be helpful if your priorities align. That way, both sides are comfortable, resulting in more effective processes and results. 

3. How Much Will This Cost?

Yes, talking about money can be uncomfortable. However, these conversations are necessary early on to determine your options. You don’t want to go with the least expensive option because they’re the cheapest, and you also shouldn’t proceed with the most costly if there’s no valid reasoning. 

Describe what you want and ask them what that range looks like, but continue to dig beyond that. Determine how pricing is structured, what resources they’ll utilize, what percentage goes toward efforts vs. billing, etc. Once you have the numbers you’re looking for, compare with a few other finalists and determine what seems the most valuable to you. 

4. What Do I Own before Our Contract Ends?

There are some instances where the client does not own any of the content that the agency developed for them. This could include photography, graphics, coding, or other branded resources that you may assume are yours. It is imperative to discuss this information upfront so that you know exactly what you are agreeing to. Just in case the relationship or project goes awry, you want to know what is legally yours to avoid issues. 

5. Who Will I Be Working with Directly?

Building a foundation with your leading account holder(s) is beneficial for communication, expectations, and trust. Asking who you will be working with allows you the opportunity to research the individuals on LinkedIn and discover their professional background, including experience and longevity. While newer executives shouldn’t be discarded, it may give you peace of mind to find senior team members who will assist you with your account.  

6. Can I see Your References?

Just like when you’re shopping online or deciding on a restaurant, reviews and photos give you what you need in your decision-making process. In your agency decision process, request case studies, testimonials, and examples that they find valuable. If ROI is important to you, ask specifically for projects with metric-centered results, like audience growth and CTA conversion. If you’re re-branding or need graphic design assistance, focus on visible transformations, like logo or website portfolios. 

7. What Are Your Expectations of Your Clients?

Is there a limit on revisions? Are there certain times that are off-limits? When is an appropriate turnaround time for approval? Talking about expectations for you as a client helps you distinguish how much or little you want to be involved or if your priorities coordinate. 

At the end of the day, you’re the client, and they are working for you. If their expectations aren’t reasonable for you, don’t settle. There are plenty more fish in the sea. 

Bonus: Ask yourself: What does my gut say?

We sometimes tend to ignore gut feelings, and we usually regret that. Maybe an agency looks good on paper, but you lack the chemistry with your account executive. Don’t dismiss your intuition, even if your brain is thinking something else. 

Throughout the process, you’ll learn the agency’s values, culture, and leadership, and you will quickly find out if there are certain details that you can’t get past. Trusting your instincts will only lead to better opportunities. 

Thinking About Hiring a Marketing Agency?

Hiring a marketing agency involves many factors, and it can be daunting signing the dotted line. We want you in the right marketing hands just as much as you do. Green Apple Strategy helps companies strategically tell their stories and successfully implement their goals through our comprehensive set of services. Schedule a consultation today. We would love to see if we’re the right fit for you!

How to Generate More Google Reviews

google opened on a laptop

In a world where word of mouth and consumer feedback guides the decision-making process, Google reviews are critical when it comes to driving business to your company. As if a positive response from current customers isn’t enough, these testimonies can also go beyond their original purpose and be doubled as free marketing content for your other platforms. Who doesn’t love a twofer?

We’ve sourced some helpful directions on how you can generate more Google reviews, today. Let’s get started. 

Understand Google My Business

To begin with, be sure your business is registered and that you have taken all of the necessary steps that are needed for someone to be able to leave a Google review. Already have that under control? Great! If not, don’t worry, we’ve got you covered here.

Ask Directly

The answer is always no if you never ask, right? If you know or realize that a customer is satisfied with their purchase or service, simply ask them if they could leave a review about their experience. You can also use your social media accounts to invite people to leave a review, this isn’t as direct as an in-person request, but is still beneficial if you have a loyal and engaged audience. 

Make It Easy

When you’re asking for a review, you’re asking for someone’s personal time. In order to make the reviewing process as simple as possible for your customers, plan out a user-friendly process that will quite literally take them one minute of their day. 

Here are a few methods to try that save consumers time:

  • Texting or emailing a direct link after their purchase
  • Utilizing a survey platform, such as Typeform or Loyalty Loop
  • Creating QR codes that lead directly to your Google Review page

Utilize Your Platforms

Strategically place and plan where to include a review request. You can encourage your customers to leave reviews without being pushy. 

  • Digitally: Incorporate your Google review links in your email signatures, website, or landing pages.
  • In-person: Use QR codes in your waiting rooms, check-out counters, or menus. 

Ready to Plan a Reputation Management Strategy?

If you need more help creating your digital PR strategy, we’re ready to help you build your new marketing plan. Contact us today to schedule a consultation. 

3 Action Items to include in your Holiday Marketing Plan

pen and agenda

As the weather is slowly cooling down, the holiday season is quickly approaching. It always kind of sneaks up on you, doesn’t it? This year, your company can take advantage of the seasonal magic in the air and start designing your holiday marketing plan early. We’ve shared a few ways that you and your team can stay ahead of your competition by incorporating a few new elements into your marketing plan.

Curate Email Campaigns

Email marketing is one of the best ways to keep a potential customer engaged. Email is also one of the most influential ways to drive business and earn ROI (especially with Millennials). Plan and strategize your email content including specific promotions, engaging graphics, and the timeline that these should be distributed. Be sure to create a sense of urgency to make customers act fast (and be proud of their quick decision-making skills).

Design Festive Freebies

Whether content is available to current clients or is an incentive for new subscribers, free resources are always appreciated. Who doesn’t love free, valuable information? Add some holiday cheer to the mix to make it even more captivating. Think about your goods or services and customize some themed content that will help your customers solve a pain point. 

Here are a few ideas to get your creative juices flowing:

  • Shareable “good to know” information
  • Holiday checklists 
  • Interactive illustrations
  • Expert advice for the season

Show Your Appreciation

There’s nothing quite like receiving a corporate token of appreciation—you feel like your business truly matters. Spend the time to learn what your customers would genuinely value (even in a virtual world) and invest in the relationship.   

The holiday season is also an incredible time to give back to your community or international nonprofits that your organization admires and supports. Utilize social media to raise awareness for the causes that your business believes in, and encourage your audience to help, strengthen and give back to others. 

Ready to Implement?

Feel like your marketing plan involves details you’re not sure how to implement? Contact us today to schedule a consultation and give your customers what they want this holiday season.